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Help Desk Level 2 Jobs (NOW HIRING)

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

Albanymed

Help Desk Tech II - M-F, 2nd Shift

Broadway, VA · On-site

$49K - $69K/yr

Level II The Help Desk Tech - Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will ...

Albany Med

Help Desk Tech II - M-F, 2nd Shift

Albany, NY · On-site

$49K - $69K/yr

Level II The Help Desk Tech - Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL

Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

Cornerstone Defense

Help Desk Specialist 0

Columbia, MD · On-site

$80K - $95K/yr

OR High School diploma with a minimum of two (2) years of Help Desk experience. Certifications: Compliance with DoD 8570.01-M with a minimum IAT Level I certification (A+, CCNA-Security, NET+, SSCP ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

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All JobsHelp Desk Level 2 Jobs

Help Desk Level 2 information

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$33

How much do help desk level 2 jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams.

What job makes $10,000 a month without a degree?

Help Desk Level 2 roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs that can reach this level often require advanced skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles pay well but usually do not reach that salary level without significant experience or additional qualifications.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 2 support involves handling more complex technical issues that cannot be resolved by Level 1, requiring deeper troubleshooting skills and knowledge of systems. Level 3 support is the highest level, often involving specialized experts or engineers who resolve advanced problems, develop solutions, or implement fixes. These support levels help structure technical assistance and ensure efficient issue resolution within IT support roles.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are Help Desk Level 2 technicians?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level contractors, or certain freelance professionals in fields like IT, finance, or engineering. These positions often require advanced skills, certifications, or extensive experience, and may involve project-based or contract work with high hourly or daily rates.
More about Help Desk Level 2 jobs
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What states have the most Help Desk Level 2 jobs? States with the most job openings for Help Desk Level 2 jobs include:
What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
Help Desk Level 2 jobs near you
Help Desk Level 1

Help Desk Level 1

K Group Companies

Grand Rapids, MI

$19.25 - $26/hr

Full-time

Posted 12 days ago

Job description

Help Desk Agent
The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution.
 
Responsibilities
·         Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.
·         Technical Support: Resolve issues for clients via phone, in person, or using remote tools.
·         Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.
·         Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.
·         Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.
·         Ticket Ownership: Manage support tickets based on skills and workload while accounting for specific customer preferences.
·         Process Optimization: Maintain a forward-thinking approach to technical support by utilizing AI assistants and data-driven methods to optimize internal processes and improve the end-user experience.
·         Continuous Learning: Stay up-to-date with industry trends and emerging technologies to enhance problem-solving capabilities.
·         Service Excellence: Provide exceptional customer service by addressing concerns and ensuring overall satisfaction.
 
Qualifications
·         Technical Experience: Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable).
·         Technical Proficiency: Solid understanding of common hardware and software problems with a proven track record of troubleshooting success.
·         Tech Adaptability: Demonstrated ability to quickly learn new software and a high level of comfort using AI productivity tools (e.g., LLMs, automated ticketing workflows, or advanced search tools).
·         Communication: Strong written and verbal skills, with the ability to convey complex technical information clearly to non-technical users.
·         Execution: Ability to prioritize and multitask effectively in a high-energy, fast-paced environment.
·         Collaboration: A team player who can work closely with technical departments to advocate for customer needs.
·         Mindset: Strong problem-solving skills with a creative edge and a consistently positive, professional demeanor.
 
 
About K Group Companies
K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
 
Why Work Here?
“Great, focused, team environment.”
For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!
 
Compensation and Benefits
·         Competitive base salary based on experience
·         Bonus and commission programs
·         Paid Time Off (PTO)
·         Volunteer Paid Time Off (VTO)
·         100% employer paid family health insurance premium
·         100% employer paid disability insurance
·         100% employer paid dental & vision insurance
·         401k with Safe Harbor contributions from company annually
·         Profit sharing opportunities