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Help Desk Level 2 Jobs (NOW HIRING)

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

Salary: $60k + DOE We are seeking a Support Desk Level 2 Technician to join our team! About CRT ... These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

$18 - $24.25/hr

We are seeking a Support Desk Level 2 Technician to join our team! About CRT Calculated Research ... These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Leslie's

Help Desk Specialist (level 2)

Phoenix, AZ · On-site

Continuously expand technical knowledge, including Level 2 support tasks and PC troubleshooting * Collaborate with senior help desk staff to learn and apply new support procedures Qualifications ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this ...

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Help Desk Level 2 information

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How much do help desk level 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.
More about Help Desk Level 2 jobs
What cities are hiring for Help Desk Level 2 jobs? Cities with the most Help Desk Level 2 job openings:
What states have the most Help Desk Level 2 jobs? States with the most job openings for Help Desk Level 2 jobs include:
What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Support Desk Level 2 Technician

CR-T

American Fork, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Salary: $60k + DOE

We are seeking a Support Desk Level 2 Technician to join our team!


About CRT

Calculated Research & Technology (CRT) partners with businesses across Utah and beyond to deliver IT, cybersecurity, cloud, and infrastructure solutions. Our culture is driven by three core values: We Care, Deliver Wow, and Be Curious. If those resonate with you, wed love to meet you.


The selected candidate will provide front line troubleshooting and IT support for computer systems in multiple corporate LAN/WAN environments for our Managed Services customers in the Salt Lake City & Ogden Areas, all of Utah, nationwide and internationally.


CR-T is looking for a Support Desk Level 2 Technician who is a good communicator and can balance client demands while providing strong technical guidance. This candidate will need to be a technical problem solver who possesses strong customer service skills and loves solving technical challenges. It is important to work well within a team environment. Our team is looking for someone who is eager to learn, grow technically, and is open to take direction from senior technicians, dispatch, and management. If you are self-motivated and enjoy overcoming technical challenges in fast paced environment, please apply.


Responsibilities:

  • Respond to service tickets from clients. These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they call in to dispatch
  • Resolve desktop support issues with clients.
  • Address break fix issues that require a higher level of expertise
  • Provideafter-hourssupport on a rotating basis
  • Conduct checks of managed systems on a regular schedule
  • Act as network administrator to assigned clients and perform regular security and network assessments
  • Document clients and system information to secure support capabilities and ensure continuous support regardless of assigned tech
  • Perform assessments of new technologies to determine the value they can bring to customer services
  • Create Scopes of Work for technical support to clients in projects
  • Meet with vendors to build business relationships
  • Continuously improve education via certification programs and vendor training


Qualifications:

  • Minimum 2 years Enterprise or Managed IT support experience
  • Client service experience
  • Ability to build rapport with key stakeholders
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor


Benefits: As a full-time employee, you will be eligible for the following benefits, including:

    • 10 Paid Holidays
    • Paid Time Off
    • Cell Phone & Gym Reimbursement Plan
    • Employee Health & Dental Insurance
    • 401K
    • Profit Sharing

Why CR-T?


For the right candidate, this position is a starting point for a growing career path within our company. At CR-T, our engineers aren't siloed. You'll touch more technology across more environments in one year here than most engineers see in five at a single-client company. We invest in your growth through professional development, certification support, and a culture built on curiosity, accountability, and excellence. If that excites you, you'll fit right in.


Please note: This position is open to current Utah residents only. Out-of-state applicants will not be considered.


Equal Opportunity Employer

Calculated Research & Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.