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Help Desk Level 2 Jobs (NOW HIRING)

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

Cavender Auto Group

Help Desk 2

San Antonio, TX

$18 - $24.25/hr

Cavender Auto Group Help Desk 2     At Cavender Auto Group, our values define who we are and ... Escalate complex issues to Level 2 support or appropriate teams. Ticket Management: Create, track ...

Cavender Auto Group

Help Desk 2

San Antonio, TX · On-site

$18 - $24.25/hr

Cavender Auto Group is currently seeking a Help Desk Level 2 to join our team. Our team members are talented, service-oriented, and motivated individuals who thrive in a culture where values and ...

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL

Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

Synergis

Help Desk Level 1

Atlanta, GA

$17 - $19/hr

Help Desk Analyst - Level 1 LOCATION: Atlanta, GA ANTICIPATED DURATION: Through end of year OPENINGS - 6 This is a 24x7 operation, including nights and weekends and some shift work may be required.

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

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Help Desk Level 2 information

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$33

How much do help desk level 2 jobs pay per hour?

As of May 31, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are Help Desk Level 2 technicians?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What job makes $10,000 a month without a degree?

Help Desk Level 2 roles typically do not pay $10,000 a month without a degree; they usually offer lower salaries, often between $3,000 and $6,000 monthly. High-paying jobs that can reach $10,000 a month without a degree often involve sales, entrepreneurship, or specialized trades, but these are less common and usually require significant experience or skills. Certifications in IT or technical fields can boost earning potential, but reaching that level generally requires advanced skills or experience beyond entry-level positions.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

More about Help Desk Level 2 jobs
What cities are hiring for Help Desk Level 2 jobs? Cities with the most Help Desk Level 2 job openings:
What states have the most Help Desk Level 2 jobs? States with the most job openings for Help Desk Level 2 jobs include:
What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in the United States as of May 2026, with employment types broken down into 8% As Needed, 67% Full Time, 17% Part Time, and 8% Temporary. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Level 1

Help Desk Level 1

K Group Companies

Grand Rapids, MI • On-site

$19.25 - $26/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Help Desk Agent
The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution.
 
Responsibilities
·         Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication.
·         Technical Support: Resolve issues for clients via phone, in person, or using remote tools.
·         Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions.
·         Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.
·         Workflow Management: Ensure timely resolution of technical issues by monitoring progress and diligently following up on pending tasks.
·         Ticket Ownership: Manage support tickets based on skills and workload while accounting for specific customer preferences.
·         Process Optimization: Maintain a forward-thinking approach to technical support by utilizing AI assistants and data-driven methods to optimize internal processes and improve the end-user experience.
·         Continuous Learning: Stay up-to-date with industry trends and emerging technologies to enhance problem-solving capabilities.
·         Service Excellence: Provide exceptional customer service by addressing concerns and ensuring overall satisfaction.
Qualifications
·         Technical Experience: Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with Automate/LabTech is highly transferable).
·         Technical Proficiency: Solid understanding of common hardware and software problems with a proven track record of troubleshooting success.
·         Tech Adaptability: Demonstrated ability to quickly learn new software and a high level of comfort using AI productivity tools (e.g., LLMs, automated ticketing workflows, or advanced search tools).
·         Communication: Strong written and verbal skills, with the ability to convey complex technical information clearly to non-technical users.
·         Execution: Ability to prioritize and multitask effectively in a high-energy, fast-paced environment.
·         Collaboration: A team player who can work closely with technical departments to advocate for customer needs.
·         Mindset: Strong problem-solving skills with a creative edge and a consistently positive, professional demeanor.
 
 
About K Group Companies
K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
Why Work Here?
“Great, focused, team environment.”
For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!
Compensation and Benefits
·         Competitive base salary based on experience
·         Bonus and commission programs
·         Paid Time Off (PTO)
·         Volunteer Paid Time Off (VTO)
·         100% employer paid family health insurance premium
·         100% employer paid disability insurance
·         100% employer paid dental & vision insurance
·         401k with Safe Harbor contributions from company annually
·         Profit sharing opportunities