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Help Desk Level 2 Jobs (NOW HIRING)

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Demonstrated ability to quickly learn new software and a high level of comfort using AI ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

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Help Desk Level 2 information

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How much do help desk level 2 jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix issues related to hardware, software, or network problems.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is the difference between Level 1 and 2 help desk support?

Help Desk Level 2 support involves handling more complex technical issues that cannot be resolved by Level 1 staff, who typically address basic problems and provide initial troubleshooting. Level 2 technicians often have deeper technical knowledge, access to advanced tools, and may escalate unresolved issues to specialized teams or higher support levels.

What are Help Desk Level 2 technicians?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

Is AI replacing IT's help desk?

Help Desk Level 2 roles involve troubleshooting and resolving complex technical issues, which AI tools can assist but not fully replace. AI can automate routine tasks and provide support, allowing help desk professionals to focus on more complex problems that require human judgment and communication skills.
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What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
Help Desk Level 2 jobs near you
Level II Help Desk

Level II Help Desk

Avani Technology Solutions, Inc.

White Plains, NY • On-site

$20.75 - $28/hr

Full-time

PTO

Re-posted 26 days ago

Job description

Position: Level II Help Desk
Work Location: 123 Main Street, White Plains NY 10601 (Westchester County)
Duration: 1year +
Only W2
Work Schedule:
Monday through Friday
7.5 hour work day and additional .5 hour unpaid lunch
Paid for time worked only; there are no paid holidays, vacation or sick days
Overtime is not permitted unless authorized in advanced.
Project Overview:
This role will support Clients desktop support and field request and solve problems for end user. The successful candidate will have excellent communication skills and should be articulate and can speak clearly on the phone. Candidate must be computer literate and be familiar with common computer hardware and productivity software applications. Moreover, must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Functions and Responsibilities:
The candidate must have knowledge in the following areas:
Field incoming help requests from end users via both telephone and e-mail in a courteousprofessional manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in our internal Help Desk application (SDE).
Ability to use Microsoft System Center Configuration Manager (SCCM) to help internal users remotely.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
Learn appropriate software and hardware used and supported by the organization (e.g. SAP. Maximo, Citrix, CRM)
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
Enterprisedepartmental applications specific to Client
Periodically support other IT Groups as needed
Skills:
Ability to resolve computer issues (connectivity, performance)
Ability to resolve laptop issues (connectivity, performance)
Ability to resolve printers issues (local, network)
Software application required to support
Windows 7 / Windows 8.1 Windows 10
MS Office (versions 201020132016)
MS Outlook (versions 2010/13) - particularly pst files
Citrix & Webmail
Cisco Jabber / Meeting Place
Active Directory / Active Roles
SAP & Maximo - password unlockesets
Education and Certifications
The successful candidate most has a Bachelor's Degree in Computer Science or equivalent minimum of at least 4 years' IT experience serving in strong technical roles.
Technical certifications are strongly desired.

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