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Help Desk Level 2 Jobs in Chicago, IL (NOW HIRING)

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will ... Computer Systems, Help Desk, Support, Network, Networking, Chicago Recruiters, Information ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... high energy level and dynamic personality. Must own a reliable car with insurance to travel to ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions. WHAT YOU MUST POSSESS Must Have: · A minimum of 1 year of experience in a help desk or ...

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

Summary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Monitor service board and ensure that tickets are worked within the customers' Service Level ...

Consumers Credit Union

Help Desk Manager

Lake Forest, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We're looking for a Help Desk Manager to lead a high-performing support team and drive the delivery ... Monday - Friday: 7:30AM - 6:00PM, Rotating Saturdays: 8 AM - 2 PM. Compensation The annual salary ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

This position requires on-site work at least 2 days/week at our Downtown Chicago Loop office (120 S ... Maintain a high level of user call-to-resolve experience/satisfaction * Approve/manage team members ...

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Showing results 1-20

All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Chicago, IL

Help Desk Level 2 information

See Chicago, IL salary details

$13

$23

$34

How much do help desk level 2 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk level 2 in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What are popular job titles related to Help Desk Level 2 jobs in Chicago, IL?

For Help Desk Level 2 jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 2 jobs in Chicago, IL look for?

The top searched job categories for Help Desk Level 2 jobs in Chicago, IL are:

Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

Service Desk / Helpdesk Technician, Level 2

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Service Desk / Helpdesk Technician, Level 2, Chicago, IL
Summary:
This Service Desk / Helpdesk Technician, Level 2 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.
Service Desk / Helpdesk Technician, Level 2 Responsibilities:
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary in the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
Service Desk / Helpdesk Technician, Level 2 Qualifications:
- Bachelor's degree is preferred.
- Experience using a Helpdesk ticketing system.
- Need experience with Office 365.
- Experience with SharePoint is a plus.
- 3-5+ years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problem-solving skills.
- Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
- Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multi-task and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write and speak fluent English.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Service Desk / Helpdesk Technician, Level 2, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Service Desk / Helpdesk Technicians, Level 2 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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