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Help Desk Level 2 Jobs in Chicago, IL (NOW HIRING)

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

... Level 2 Support, End User Support, End User Computing, IT Troubleshooting, Remote IT Support, Remote Help Desk, Remote Desktop Support, Onsite IT Support, On-Site IT Support, Field IT Support ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$100 - $125/hr

We'relooking for a Help Desk Manager to lead a high-performing support team and drive the delivery ... Monday - Friday: 7:30AM - 6:00PM, Rotating Saturdays: 8 AM - 2 PM. Compensation The annual salary ...

K2 Staffing, LLC

Helpdesk Support Level II+

Oak Park, IL · On-site

$30 - $35/hr

Summary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technician's role is to ensure system ...

Consumers Credit Union

Help Desk Manager

Lake Forest, IL · On-site

We're looking for a Help Desk Manager to lead a high-performing support team and drive the delivery ... Monday - Friday: 7:30AM - 6:00PM, Rotating Saturdays: 8 AM - 2 PM. Compensation The annual salary ...

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL · On-site

$19.75 - $26.50/hr

Summary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Monitor service board and ensure that tickets are worked within the customers' Service Level ...

Sralab

Help Desk Specialist - Registry

Chicago, IL · On-site

$25/hr

Summary The Help Desk Specialist will provide "Tier 1" hardware and software support for end users ... The above statements are intended to describe the general nature and level of work being performed ...

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Showing results 21-40

All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Chicago, IL

Help Desk Level 2 information

See Chicago, IL salary details

$13

$23

$34

How much do help desk level 2 jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk level 2 in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are popular job titles related to Help Desk Level 2 jobs in Chicago, IL?

For Help Desk Level 2 jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 2 jobs in Chicago, IL look for?

The top searched job categories for Help Desk Level 2 jobs in Chicago, IL are:

Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

IT Service Desk & End User Device Manager

1872 Consulting

Chicago, IL • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

IT Service Desk & End User Device Manager

This role owns everything related to end user devices and the service desk that supports these devices (in addition to other technical issues). In this role we will challenge you to provide best in class service and end user experiences from the technology you will recommend and support, including laptops, computers, tablets, mobile phones, etc.

What You'll Be Doing

  • Leadership of a team of staff members providing technical support with an emphasis on customer care
  • Lead the helpdesk team to higher levels of performance in support. The helpdesk is our Level 1 support mechanism for our 2000+ end users
  • Lead our journey in developing and maturing our ITSM capabilities around incident management, request management, change management, etc.
  • Lead our deskside support team serving as our Level 2 support for end users. Level 2 support interacts directly and personally with end users at their desks to resolve issues that cannot be resolved on the phone or remotely
  • Mentor, develop, grow and train team members for future career growth in Revantage
  • Write goals, and perform performance reviews for all team members within the prescribed HR assigned timeframes
  • Drive End User Experience improvements via improved and new technology and new and improved process
  • Assist the VP of End User Experience in the creation of the EUT roadmap
  • Lead the End User Technology (EUT) engineering and deployment team to achieve the goals and outcomes of the EUT roadmap
  • Lead the EUT team to develop more robust, customer friendly tools, technology solutions, and training to be more effective in their roles
  • Provide leadership and guidance on all aspects related to IT Service Management
  • Develop and maintain formal processes and procedures in Help Desk operations for consistent service
  • Re-engineering processes performed by the Help Desk to ensure maximum efficiency and according to industry best practices
  • Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved
  • Proactively monitor assigned and open tickets/projects, contacting customers when necessary, and ensuring tickets and projects are updated on a timely basis

Skills We're Seeking

  • 10+ years of experience with help desk, desktop support and/or end user support
  • 5+ years of experience in an IT Support Manager role
    • At least 2+ years managing a help desk or service desk specifically
  • Experience recommending, evaluating and implementing end user technology such as laptops, computers, tablets, phones, etc.
  • Experience managing direct reports, and developing talent on your team to advance their careers

Nice To Have Experience:

  • ServiceNow experience (what we use)
  • ITIL V3 certified
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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