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Help Desk Level 2 Jobs in North Carolina (NOW HIRING)

Leisnoi, Inc.

Help Desk Technician

Durham, NC

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Escalate complex incidents to Level 2 support when necessary Ticket Management * Open a service ...

Arete Technologies Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

... two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production ... This role requires someone who has a high level of customer experience and who is bilingual ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production ... This role requires someone who has a high level of customer experience and who is bilingual ...

Apex Systems

Help Desk Analyst

Greensboro, NC · On-site

$17.75 - $24.25/hr

Escalate complex issues to higher-level support or specialized departments as needed. * Document ... High school diploma or equivalent; additional technical certifications are a plus. * 2+ years of ...

eTeam

Help Desk Analyst

Charlotte, NC · Hybrid

$20 - $27.25/hr

Charlotte, NC 28202 Hybrid Role - 2-3 days Onsite/Week Description: Help Desk / User Outreach Analyst (Enterprise Information Protection Remediation Support) Role Summary: We are seeking a junior ...

Cardinal Integrated

Tier III Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

This role also requires a high level of customer experience, and is not a hardware based help desk role. Each position will act as a member of the operations and maintenance support team responsible ...

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Help Desk Level 2 information

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How much do help desk level 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk level 2 in North Carolina is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are Help Desk Level 2 technicians?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What job makes $10,000 a month without a degree?

Help Desk Level 2 roles typically do not pay $10,000 a month without a degree; they usually offer lower salaries, often between $3,000 and $6,000 monthly. High-paying jobs that can reach $10,000 a month without a degree often involve sales, entrepreneurship, or specialized trades, but these are less common and usually require significant experience or skills. Certifications in IT or technical fields can boost earning potential, but reaching that level generally requires advanced skills or experience beyond entry-level positions.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are popular job titles related to Help Desk Level 2 jobs in North Carolina? For Help Desk Level 2 jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs in North Carolina look for? The top searched job categories for Help Desk Level 2 jobs in North Carolina are:
What cities in North Carolina are hiring for Help Desk Level 2 jobs? Cities in North Carolina with the most Help Desk Level 2 job openings:
Help Desk Level 2 jobs near you
Production Support Manager/Helpdesk Manager

Production Support Manager/Helpdesk Manager

Infojini Inc

Durham, NC • On-site

Contractor

Posted 27 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job details mentioned below

Title: Production Support Manager/Helpdesk Manager

Duration: 12+ months

Location: Durham, NC

Client: Direct Client


Description:

This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for resource oversight activities including maintaining adequate coverage schedule, monitoring key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as developing and maintaining all logistical facets of the Help Desk operation to ensure that calls are triaged, sorted, researched and escalated as necessary to reach a resolution in a timely manner. Tasks include development of procedures, revisions to current processes and procedures to increase productivity, routine analysis of metrics for all Help Desk levels, evaluation and management of staffing resources assigned to each Help Desk level and coordination and tracking of Help Desk issues escalated to the development team for additional analysis and resolution.


Skills:

  • Experience implementing and managing a help desk operation
  • Experience researching, analyzing and interpreting automated system problems.
  • Very good oral and written communication skills to effectively deal with all levels of the organization.
  • Solid experience leading a team.
  • Experience analyzing and projecting the needs of a team to ensure success.
  • Experience implementing and managing a help desk operation
Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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