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Help Desk Level 2 Jobs in Georgia (NOW HIRING)

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Perform hands-on fixes at the desktop level, including installing and upgrading software ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

The Analyst will be expected to provide a high level of customer service while handling a large ... environment. 2+ years experience performing as Helpdesk Technician with hands on knowledge in ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

The Analyst will be expected to provide a high level of customer service while handling a large ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... Qualifications: * 2+ years' experience handling customers, questions, complaints, and/or providing ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 ... The Senior Help Desk Technician plays an important role in making sure that happens. The Senior ...

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All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Georgia

Help Desk Level 2 information

See Georgia salary details

$10

$19

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How much do help desk level 2 jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for help desk level 2 in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix issues related to hardware, software, or network problems.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is the difference between Level 1 and 2 help desk support?

Help Desk Level 2 support involves handling more complex technical issues that cannot be resolved by Level 1 staff, who typically address basic problems and provide initial troubleshooting. Level 2 technicians often have deeper technical knowledge, access to advanced tools, and may escalate unresolved issues to specialized teams or higher support levels.

What are Help Desk Level 2 technicians?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

Is AI replacing IT's help desk?

Help Desk Level 2 roles involve troubleshooting and resolving complex technical issues, which AI tools can assist but not fully replace. AI can automate routine tasks and provide support, allowing help desk professionals to focus on more complex problems that require human judgment and communication skills.
What are popular job titles related to Help Desk Level 2 jobs in Georgia? For Help Desk Level 2 jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs in Georgia look for? The top searched job categories for Help Desk Level 2 jobs in Georgia are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Georgia as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

Help Desk Level 1 Technician

aldridgepite

Atlanta, GA

$19.25 - $26/hr

Other

Re-posted 14 days ago

Job description

Purpose

The Help Desk Technician- Level I is responsible for Level I IT support.  This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. 

Specific Duties, Activities and Responsibilities

  • Level 1 Tech Support for ALL tickets that come into the Help Desk system
  • Contact the ticket owner within designated amount of time to communicate status
  • Assess urgency of each ticket to determine response priority
  • Take ownership of the IT Help Desk help meet internal SLA
  • Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
  • Set up new user computers and help with office moves when necessary
  • Assist with other duties and special projects as needed.
  • Assist with other duties and special projects as needed.

 

Job Requirements

  • High school diploma; Bachelor’s degree preferred
  • At least one year of supporting end users in a large environment
  • Law office experience preferred
  • MCP or A+ certification

 

 

General Competency Factors

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

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