ZipRecruiter

Log In

1

Help Desk Level 2 Jobs in Georgia (NOW HIRING)

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

Escalate complex issues to Tier 2/3 teams Required Qualifications * 1-3 years of IT Help Desk / Desktop Support experience * CompTIA A+ (or equivalent) * Strong troubleshooting and customer service ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

... Tier 2/3 teams Qualifications : Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • ...

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and ...

Citi Trends

Help Desk Associate

Savannah, GA

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting ... Provide support to meet or exceed the expectations documented in our SLA (Service Level Agreement)

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ... level of commitment to their job responsibilities and the ministry as a whole. Additional ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

The Analyst will be expected to provide a high level of customer service while handling a large ... Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ... level of commitment to their job responsibilities and the ministry as a whole. Additional ...

Leading the Way

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ... level of commitment to their job responsibilities and the ministry as a whole. Additional ...

Inteliblue

Help Desk Analyst (Spanish must)

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType ... In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on ...

previous page

Showing results 41-60

All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Georgia

Help Desk Level 2 information

See Georgia salary details

$10

$19

$28

How much do help desk level 2 jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk level 2 in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.
What are popular job titles related to Help Desk Level 2 jobs in Georgia? For Help Desk Level 2 jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs in Georgia look for? The top searched job categories for Help Desk Level 2 jobs in Georgia are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

Help Desk Analyst 1 (765352)

R2 Technologies Corporation

Conyers, GA • On-site

$18 - $24.50/hr

Full-time

Re-posted 26 days ago

Job description

Overview:
Help Desk Analyst 1 (765352)
Conyers, GA 30013
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #762935**
*MUST have Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Skills:
Call Center Administration,Help desk IT

Apply