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Dell Help Desk Remote Jobs in Georgia (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

This is a remote position. You are an enthusiastic problem solver with a customer-first mindset ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

Key Responsibilities 1. Help Desk & Hardware Support * Serve as the primary point of contact for ... This is a fully remote role with standard working hours Monday through Friday. * Longer hours ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Manage and resolve a variety of help desk tickets. * Solving escalated complex issues with clear documentation and recommendations. * Support a fully remote workforce through ticketing systems ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... Serve as a backup to the IT Help Desk, providing on-site support as needed * Participate in a 24/7 ...

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

Services include technology roll-outs, hot spare programs, on demand site visits, NCR certified help desk, and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

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Dell Help Desk Remote information

Does Dell Help Desk Remote offer remote technical services?

Dell Help Desk Remote typically provides remote technical support to troubleshoot and resolve hardware and software issues for Dell products. Support agents use remote access tools to diagnose problems and assist customers without needing on-site visits.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

Does Dell Help Desk Remote have work from home?

Dell Help Desk Remote positions typically offer work-from-home opportunities, allowing technicians to provide support remotely using computer systems and remote access tools. These roles often require reliable internet, specific technical skills, and sometimes certifications, with schedules that can be flexible or shift-based depending on the company’s policies.

What is a Dell Help Desk Remote?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

Does Dell Help Desk Remote offer remote jobs?

Dell Help Desk Remote positions are typically offered as remote jobs, allowing employees to work from home. These roles often require technical skills, customer service experience, and familiarity with remote communication tools. Availability may vary based on company needs and location-specific policies.
What are the most commonly searched types of Dell Help Desk jobs in Georgia? The most popular types of Dell Help Desk jobs in Georgia are:
What are popular job titles related to Dell Help Desk Remote jobs in Georgia? For Dell Help Desk Remote jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Dell Help Desk Remote jobs in Georgia look for? The top searched job categories for Dell Help Desk Remote jobs in Georgia are:
What cities in Georgia are hiring for Dell Help Desk Remote jobs? Cities in Georgia with the most Dell Help Desk Remote job openings:
Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA • On-site, Remote

$19.75 - $27/hr

Full-time

Re-posted 23 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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