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Dell Help Desk Remote Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Welltower, Inc.

Support, Yardi Help Desk - REMOTE (US)

$17.50 - $22.25/hr

The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

While the role is primarily remote, occasional travel to local clinics may be required to support ... p desk experience and 3+ years in customer service or technical support * Strong knowledge of ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

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All JobsDell Help Desk Remote Jobs

Dell Help Desk Remote information

See salary details

$23.5K

$61.9K

$93K

How much do dell help desk remote jobs pay per year?

As of Jun 19, 2026, the average yearly pay for dell help desk remote in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the starting salary in Dell?

The starting salary for a Dell Help Desk Remote position typically ranges from $35,000 to $45,000 annually, depending on experience and location. Entry-level roles may also include benefits such as health insurance and remote work flexibility.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

How hard is it to get hired at Dell?

Getting hired as a Dell Help Desk Remote technician typically requires relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+. The hiring process involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities, making it moderately competitive depending on the position and location.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote specialist, and why are they important?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

Is Dell laying off remote employees?

There is no publicly available information indicating that Dell is currently laying off remote employees. Dell continues to support remote work for many roles, including help desk positions, and any layoffs would typically be announced through official company channels. Job seekers should monitor Dell's official communications for updates on employment status.

What is a Dell Help Desk Remote job?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

Does Dell Technologies pay well?

Dell Help Desk Remote positions typically offer competitive pay that aligns with industry standards for technical support roles. Compensation can vary based on experience, location, and certifications, with remote roles often providing additional flexibility. Overall, many employees find the pay satisfactory for entry- to mid-level IT support positions.
More about Dell Help Desk Remote jobs
What cities are hiring for Dell Help Desk Remote jobs? Cities with the most Dell Help Desk Remote job openings:
What are the most commonly searched types of Dell Help Desk jobs? The most popular types of Dell Help Desk jobs are:
What states have the most Dell Help Desk Remote jobs? States with the most job openings for Dell Help Desk Remote jobs include:
What job categories do people searching Dell Help Desk Remote jobs look for? The top searched job categories for Dell Help Desk Remote jobs are:
Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Tier 2 Help Desk, Remote

Hire Evolution Consulting

Orlando, FL • Remote

$52K - $55K/yr

Full-time

Posted 28 days ago

Job description

Remote Tier 2 Help Desk Specialist

We’re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.

Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.

What You’ll Be Doing

  • Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues

  • Troubleshoot Microsoft environments including Outlook, Office applications, Windows systems, and Active Directory

  • Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms

  • Assist users with workstation setup, software installs, peripheral support, and system access requests

  • Escalate more complex technical issues to engineering or specialized support teams when needed

  • Document support activity and maintain accurate ticket updates within the ticketing system

  • Deliver excellent customer service while managing multiple priorities in a fast-moving support environment

What We’re Looking For

  • At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment

  • Strong troubleshooting skills across Microsoft technologies and remote support tools

  • Experience supporting VPN connectivity, mobile devices, and enterprise user environments

  • Ability to work independently and remain organized in a high-volume setting

  • Strong communication and customer service skills

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Experience with ServiceNow or similar ticketing platforms

  • Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect

  • Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus

  • Previous experience supporting government or enterprise-level environments is highly preferred

Additional Information

  • Fully remote position

  • Equipment pickup required in Ashburn, VA or Orlando, FL

  • Rotating 24/7 support schedule

  • Stable long-term opportunity with a collaborative support team