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Help Desk L1 Jobs (NOW HIRING)

1 Denver Federal Center

Service Desk L1

Lakewood, CO · On-site

$20.50 - $28/hr

Service Desk L1 Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a ... Qualifications 1 year of help desk support experience Experiences must include working with ...

E-Solutions

Service Desk L1 support

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk L1 Support User Support ... Answer incoming calls, chats, and emails from users needing tech help. Incident Management: Log ...

SonSoft Inc.

2 Citrix Engineers

Indianapolis, IN · On-site

Responsibilities : • Work as support layer between Citrix Eng. team (L3) and help desk (L1) • Support and troubleshoot the Citrix 7.12 environment • Must have knowledge or XenDesktop, NetScaler ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service desk L1 engineer Location: Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers ...

Resolve Tech Solutions

L1 Help Desk Lead

Position Summary As an L1 Help Desk Lead, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

Omega Systems

Service Desk L1

Stamford, CT · On-site

Service Desk Technician (L1) Reports To: Service Desk Supervisor FLSA: Non-Exempt Office ... • Help ensure Customer support services teams are focused on achieving results using all ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Qualifications 1 year of help desk support experienceExperiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

Sharp Solutions, Inc.

Service Desk L1

Denver, CO · On-site

$21 - $28.75/hr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

Sharp Solutions, Inc.

Service Desk L1.

Denver, CO · On-site

$21 - $28.75/hr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

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Help Desk L1 information

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$14

$24

$35

How much do help desk l1 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk l1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Help Desk L1?

Help Desk L1 (Level 1) professionals are the first point of contact for users experiencing technical issues. Their main responsibilities include answering support tickets, troubleshooting basic hardware and software problems, resolving user account issues, and escalating more complex problems to higher-level support staff. They communicate solutions clearly and often assist with password resets, printer issues, and software installation. Effective Help Desk L1 staff possess strong communication and problem-solving skills.

What skills and qualifications are needed to thrive as a Help Desk L1?

To thrive as a Help Desk L1, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT-related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving skills help professionals deliver clear, effective support to users. These skills are crucial for resolving technical issues efficiently while ensuring a positive user experience and minimizing downtime.

What are common challenges faced by Help Desk L1 technicians, and how can they be addressed?

Help Desk L1 technicians often encounter challenges such as managing high volumes of support requests, resolving issues with limited information, and handling frustrated users. To address these, technicians should prioritize strong communication skills, effective time management, and thorough documentation of each case. Collaborating closely with peers and escalating complex issues to higher-level support when necessary also ensures a smoother workflow and fosters professional growth.

What is the difference between Help Desk L1 vs Help Desk L2?

AspectHelp Desk L1Help Desk L2
CredentialsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
Work EnvironmentFrontline support, initial contact pointMore technical, troubleshooting escalations
ResponsibilitiesHandling common issues, basic troubleshootingResolving complex problems, escalation management
Industry UsageCommon in IT support teams across industriesFollow-up support, more technical roles

Help Desk L1 staff primarily handle initial customer contacts and basic issues, while Help Desk L2 staff manage more complex technical problems and escalations. The roles differ mainly in technical expertise and responsibilities, with L2 providing deeper support within the same support structure.

What states have the most Help Desk L1 jobs?

States with the most job openings for Help Desk L1 jobs include:

What are popular job titles related to Help Desk L1 jobs?

For Help Desk L1 jobs, the most frequently searched job titles are:

Help Desk L1 jobs near you
Infographic showing various Help Desk L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Technician L1

Milford, MA • On-site

Maverick Technology Partners
IT Services • 11 - 50 employees
Learn more about Maverick Technology Partnersexternal

$22 - $29.50/hr

Contractor

Posted 3 days ago

New

Job description

Help Desk L1 - Full Time Remote
Project Details:
We're hiring a remote Help Desk Technician to join a managed IT services team supporting business, healthcare, education, municipal, and manufacturing clients across the country. You'll spend your day on the phone and in the ticket queue, resolving workstation and application issues for end users. This is a strong entry point for someone who wants to build a career in IT support, with a defined path toward Tier 2 and specialization.
Must Haves:
  • Clear phone presence and the ability to explain a technical issue to a non-technical person without condescension
  • Ability to hold several open tickets at once and prioritize sensibly
  • Written communication strong enough that another technician can pick up the ticket and know exactly where things stand
  • One or more years in a help desk, desktop support, retail technology, or comparable customer-facing technical role, or equivalent coursework with demonstrated hands-on ability
  • Working knowledge of Windows 10 and 11 in a domain environment
  • Familiarity with Active Directory user/group administration and Microsoft 365 from an end-user and basic admin perspective

Nice to Haves:
  • CompTIA A+, Network+, or Microsoft fundamentals certification
  • Prior MSP or multi-client environment experience
  • Exposure to PSA/RMM tooling such as ConnectWise Manage, ConnectWise Automate, or NinjaOne
  • Basic networking troubleshooting: DHCP, DNS, VPN clients, wireless connectivity
  • Familiarity with macOS in a managed environment
  • Prior experience in a healthcare or mental health environment (a plus, not required)

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