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Help Desk L1 Jobs (NOW HIRING)

Sharp Solutions, Inc.

Service Desk L1

Lakewood, CO · On-site

$20.50 - $28/hr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Qualifications 1 year of help desk support experienceExperiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

MSP Hire, Inc.

L1 Help Desk Technician

Juneau, AK · On-site

$50K - $65K/yr

The Role The Level 1 Help Desk Technician is the front line of our Help Desk--the first voice and first hands our clients encounter when something isn't working. This role is built for someone early ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... L1 → L2 → L3 → Engineer * Collaborative team, no micromanagement Base Salary $58K-$72K (L1 ...

Sonsoft Inc

2 Citrix Engineers

Indianapolis, IN

Two resources at Level 2 Work as support layer between Citrix Eng. team (L3) and help desk (L1) Support and troubleshoot the Citrix 7.12 environment Must have knowledge or XenDesktop, NetScaler, Dell ...

Diverse Lynx

L1 Service Desk Support

Omaha, NE · On-site

$19.50 - $26.75/hr

L1 Service Desk Support Work Location with Zip code: Omaha, NE 68102 - Onsite Duration of the project: 2+ Months Would you require the candidates to meet you for an in-person interview?: Video ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

Role : Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO ... Answer incoming calls, chats, and emails from users needing tech help. * Incident Management: Log ...

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All JobsHelp Desk L1 Jobs

Help Desk L1 information

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How much do help desk l1 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk l1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Help Desk L1?

Help Desk L1 (Level 1) professionals are the first point of contact for users experiencing technical issues. Their main responsibilities include answering support tickets, troubleshooting basic hardware and software problems, resolving user account issues, and escalating more complex problems to higher-level support staff. They communicate solutions clearly and often assist with password resets, printer issues, and software installation. Effective Help Desk L1 staff possess strong communication and problem-solving skills.

What skills and qualifications are needed to thrive as a Help Desk L1?

To thrive as a Help Desk L1, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT-related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving skills help professionals deliver clear, effective support to users. These skills are crucial for resolving technical issues efficiently while ensuring a positive user experience and minimizing downtime.

What are common challenges faced by Help Desk L1 technicians, and how can they be addressed?

Help Desk L1 technicians often encounter challenges such as managing high volumes of support requests, resolving issues with limited information, and handling frustrated users. To address these, technicians should prioritize strong communication skills, effective time management, and thorough documentation of each case. Collaborating closely with peers and escalating complex issues to higher-level support when necessary also ensures a smoother workflow and fosters professional growth.

What is the difference between Help Desk L1 vs Help Desk L2?

AspectHelp Desk L1Help Desk L2
CredentialsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
Work EnvironmentFrontline support, initial contact pointMore technical, troubleshooting escalations
ResponsibilitiesHandling common issues, basic troubleshootingResolving complex problems, escalation management
Industry UsageCommon in IT support teams across industriesFollow-up support, more technical roles

Help Desk L1 staff primarily handle initial customer contacts and basic issues, while Help Desk L2 staff manage more complex technical problems and escalations. The roles differ mainly in technical expertise and responsibilities, with L2 providing deeper support within the same support structure.

What states have the most Help Desk L1 jobs?

States with the most job openings for Help Desk L1 jobs include:

What are popular job titles related to Help Desk L1 jobs?

For Help Desk L1 jobs, the most frequently searched job titles are:

Help Desk L1 jobs near you
Infographic showing various Help Desk L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk L1

Lakewood, CO • On-site

Sharp Solutions, Inc.
11 - 50 employees
Learn more about Sharp Solutions, Inc.external

$20.50 - $28/hr

Other

Re-posted 8 days ago

Job description

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team. This is a full-time on-site position in Denver, Colorado
JOB RESPONSIBILITIES
Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.
Routine Duties/Job Requirements:

  • Create service requests and accurately categorize and prioritize them based on the defined rating scale.
  • Manage service request queues for all support teams.
  • Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.
  • Troubleshoot incidents and problems efficiently.
  • Communicate effectively with strong customer service skills.
  • Place and track trouble calls with external service providers as needed.
  • Create, modify, and deactivate user accounts.
  • Identify, document, and maintain problem resolutions.
  • Follow Knowledge-Centered Support (KCS) methodology.
  • Adhere to Total Contact Ownership principles.
  • Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.
  • Respond to all assigned calls and messages based on urgency and time received.
  • Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction.

Qualifications
1 year of help desk support experience
Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
Strong written and oral communication skills and ability to talk to anyone across an organization.
Analytical skills and be a creative self-starter with the ability to work both independently and as a team player
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

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