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Help Desk L1 Jobs (NOW HIRING)

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... L1 technical support for Online Payment Giant Inc.'s commercial ATM (Automatic Teller Machines ... a technical customer support/helpdesk environment. Demonstrated analytical abilities in ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

... and manage L1 responses, from power cycling to database changes. * Document responses and findings clearly for L2 escalation. * Support onboarding and training of new Help Desk team members.

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

... and manage L1 responses, from power cycling to database changes. * Document responses and findings clearly for L2 escalation. * Support onboarding and training of new Help Desk team members.

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

... and manage L1 responses, from power cycling to database changes. * Document responses and findings clearly for L2 escalation. * Support onboarding and training of new Help Desk team members.

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

Role Summary As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues ... You'll assist with onboarding/offboarding tasks involving custom configurations, mentor L1 ...

ClearanceJobs

L1 Service Desk Jobs

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Help Desk Support Technician (DoD Service Desk) Location: Fort Huachuca, AZ (Onsite) Clearance: Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and ...

Resolve Tech Solutions

L1 Support Engineer

Position Summary As an L1 Help Desk Technician, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service ...

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Help Desk L1 information

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How much do help desk l1 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk l1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Help Desk L1?

Help Desk L1 (Level 1) professionals are the first point of contact for users experiencing technical issues. Their main responsibilities include answering support tickets, troubleshooting basic hardware and software problems, resolving user account issues, and escalating more complex problems to higher-level support staff. They communicate solutions clearly and often assist with password resets, printer issues, and software installation. Effective Help Desk L1 staff possess strong communication and problem-solving skills.

What skills and qualifications are needed to thrive as a Help Desk L1?

To thrive as a Help Desk L1, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT-related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving skills help professionals deliver clear, effective support to users. These skills are crucial for resolving technical issues efficiently while ensuring a positive user experience and minimizing downtime.

What are common challenges faced by Help Desk L1 technicians, and how can they be addressed?

Help Desk L1 technicians often encounter challenges such as managing high volumes of support requests, resolving issues with limited information, and handling frustrated users. To address these, technicians should prioritize strong communication skills, effective time management, and thorough documentation of each case. Collaborating closely with peers and escalating complex issues to higher-level support when necessary also ensures a smoother workflow and fosters professional growth.

What is the difference between Help Desk L1 vs Help Desk L2?

AspectHelp Desk L1Help Desk L2
CredentialsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
Work EnvironmentFrontline support, initial contact pointMore technical, troubleshooting escalations
ResponsibilitiesHandling common issues, basic troubleshootingResolving complex problems, escalation management
Industry UsageCommon in IT support teams across industriesFollow-up support, more technical roles

Help Desk L1 staff primarily handle initial customer contacts and basic issues, while Help Desk L2 staff manage more complex technical problems and escalations. The roles differ mainly in technical expertise and responsibilities, with L2 providing deeper support within the same support structure.

What states have the most Help Desk L1 jobs?

States with the most job openings for Help Desk L1 jobs include:

What are popular job titles related to Help Desk L1 jobs?

For Help Desk L1 jobs, the most frequently searched job titles are:

Help Desk L1 jobs near you
Infographic showing various Help Desk L1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

L1 Helpdesk Analyst

Saint Petersburg, FL • On-site

Jün Cyber
See more jobs at Jün Cyberexternal

$19.50 - $26.50/hr

Part-time

Posted 27 days ago

Job description

Job Title: L1 Senior Helpdesk Technician

Company: Jun Cyber

Location: Hybrid (St.Petersburg, Florida Applicants Only)

Reports To: Helpdesk Lead

Employment Type: Part-Time (20 hrs per week)

Position Summary

The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber’s managed services and compliance-focused client environments. This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices.

This is not a “password reset” role. The expectation is discipline, documentation, accountability, and technical growth.

Core Responsibilities

1. Service Desk Operations

  • Respond to client tickets via RMM, PSA, email, and phone within defined SLA targets

  • Resolve Tier 1 incidents and service requests independently

  • Escalate appropriately to Tier 2/3 with full documentation and troubleshooting steps completed

  • Maintain ticket hygiene (accurate notes, time entries, root cause, resolution steps)

  • Track recurring issues and flag systemic problems

2. Endpoint & Infrastructure Support

  • Windows and macOS workstation support

  • Microsoft 365 administration (user provisioning, licensing, MFA enforcement)

  • Active Directory / Entra ID user management

  • VPN troubleshooting

  • Printer and network connectivity issues

  • Basic firewall and switch troubleshooting

  • Endpoint security agent monitoring (SentinelOne or equivalent)

3. Security & Compliance Alignment

  • Enforce MFA, password policies, and least privilege standards

  • Validate patch compliance via RMM

  • Assist in vulnerability remediation workflows

  • Support documentation efforts aligned with NIST 800-171 / CMMC

  • Identify security gaps and escalate risk issues immediately

4. Client Communication

  • Provide clear, professional communication to clients

  • Avoid technical jargon unless appropriate

  • Set expectations accurately

  • Deliver updates before clients ask for them

  • Provide onsite technical support at client locations when scheduled or required

  • Maintain professional conduct and represent Jun Cyber appropriately during client onsite visits

5. Process & Improvement

  • Document repeatable solutions in internal knowledge base

  • Identify automation opportunities

  • Maintain asset inventory accuracy

  • Assist with onboarding and offboarding procedures

Required Technical Skills

  • 3–5 years helpdesk or MSP experience

  • Strong Windows troubleshooting capability

  • Microsoft 365 administration experience

  • Active Directory and Entra ID knowledge

  • Networking fundamentals (DNS, DHCP, TCP/IP, VLAN basics)

  • Experience with RMM tools (NinjaOne preferred)

  • Experience with endpoint security tools (SentinelOne preferred)

  • Understanding of patch management workflows

Preferred Qualifications

  • Experience in compliance-heavy environments (CMMC, NIST, ISO, SOC 2)

  • Familiarity with SIEM or SOC workflows

  • CompTIA A+, Network+, Security+ (or equivalent experience)

  • MSP experience strongly preferred

  • IT documentation discipline

Performance Expectations

  • SLA adherence above 95%

  • Clean ticket documentation

  • Minimal unnecessary escalations

  • Zero tolerance for security negligence

  • Accurate daily time entry (QuickBooks requirement)

  • Professional client satisfaction scores

Behavioral Expectations

  • Bias toward action

  • No excuses for missed SLAs

  • Ownership mentality

  • Escalate early, not late

  • Protect client environments as if they were your own

Growth Path

This role is designed to progress into:

  • L2 Systems Technician

  • Security Operations Support

  • Compliance Operations Technician

  • Performance, discipline, and initiative determine trajectory.