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Dell Help Desk Remote Jobs (NOW HIRING)

Ethypharm

IT / Help Desk

New Haven, CT · Remote

Experience supporting remote employees and distributed work environments. * CompTIA A+, Network ... The IT Help Desk Specialist must be able to work independently, communicate effectively with ...

New

CMIT Solutions

Help Desk Specialist

They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...

ManTech International

Help Desk Support Specialist

$105K - $177K/yr

This is a remote position. Responsibilities include but are not limited to: * Address and resolve complex technical problems escalated to Tier II/III help desk support. * Partner closely with network ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

Ritz Family Publishing

IT Help Desk

Hartford, CT · Remote

Remote desktop/support tools * Help desk ticketing systems * Hardware and peripheral troubleshooting * Antivirus and endpoint-security tools * Basic printer and mobile-device troubleshooting

New

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Resolve Tech Solutions

L1 Help Desk Lead

Position Summary As an L1 Help Desk Lead, you will serve as the first line of technical support ... Ability to follow processes and collaborate effectively with remote teams. Eagerness to learn and ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Trilon Group

Help desk Technician

$23 - $30/hr

Help desk Technician Department: IT Employment Type: Full Time Location ... Remote- USA Compensation: $23.00 - $30.00 / hour Description Trilon is building a supercharged ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Cornerstone Capital Bank

Empower Help Desk

$21 - $28.75/hr

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower ... Experience utilizing remote control software to troubleshoot and resolve Empower support issues

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...

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Dell Help Desk Remote information

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$23.5K

$61.9K

$93K

How much do dell help desk remote jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dell help desk remote in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a Dell Help Desk Remote?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

Does Dell Help Desk Remote have work from home?

Dell Help Desk Remote positions typically offer work-from-home opportunities, allowing technicians to provide support remotely using remote desktop tools and communication software. These roles often require a reliable internet connection, specific technical skills, and sometimes certification, with schedules that can be flexible or shift-based depending on the company’s policies.
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Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

IT / Help Desk

Ethypharm

New Haven, CT • Remote

Full-time

Posted yesterday

New

Job description

NikoHealth is seeking a dependable and technically skilled IT Help Desk Specialist to provide first-line technical support to employees and assist with the effective operation of company hardware, software, applications, and IT systems. The successful candidate will be customer-focused, detail-oriented, and capable of troubleshooting technical issues efficiently while maintaining a high standard of service.

Key Responsibilities

  • Provide first-level technical support to employees through phone, email, chat, and ticketing systems.
  • Diagnose and resolve common hardware, software, network, login, and connectivity issues.
  • Install, configure, update, and maintain computers, mobile devices, peripherals, and approved software.
  • Create, document, prioritize, and track support tickets through resolution.
  • Assist employees with password resets, account access, application issues, and basic system configuration.
  • Troubleshoot Microsoft 365, email, collaboration, VPN, and other business applications.
  • Escalate complex technical issues to appropriate IT teams or external vendors when necessary.
  • Maintain accurate documentation of troubleshooting procedures, resolutions, and recurring technical issues.
  • Assist with employee onboarding and offboarding, including equipment setup, account access, and system permissions.
  • Monitor reported technical issues and follow up with users to ensure problems are fully resolved.
  • Follow company IT security, privacy, access-control, and data-protection procedures.
  • Help identify recurring technical problems and recommend improvements to IT support processes.
  • Maintain a professional, patient, and service-oriented approach when assisting employees.

Required Qualifications

  • High school diploma or equivalent; technical certification or college coursework in Information Technology is preferred.
  • Previous experience in an IT help desk, technical support, desktop support, or related role.
  • Working knowledge of Windows operating systems, Microsoft 365, email applications, and common business software.
  • Basic understanding of computer hardware, networking, Wi-Fi, VPNs, and troubleshooting methodologies.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to explain technical information clearly to non-technical users.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
  • Commitment to protecting confidential company and user information.

Preferred Skills

  • Experience with IT service-management or ticketing platforms.
  • Familiarity with Active Directory or cloud-based identity and access management.
  • Knowledge of endpoint management, device provisioning, and cybersecurity best practices.
  • Experience supporting remote employees and distributed work environments.
  • CompTIA A+, Network+, Microsoft, or comparable technical certification is a plus.

Work Environment

This position may be structured as remote, hybrid, or on-site, depending on business requirements. The IT Help Desk Specialist must be able to work independently, communicate effectively with employees across departments, and provide timely technical assistance during scheduled support hours.

Position Objective

The primary objective of this position is to ensure employees have reliable access to the technology, applications, and systems they need to perform their responsibilities effectively while receiving responsive, professional, and secure IT support.