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Dell Help Desk Remote Jobs (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Briljent

Help Desk Specialist

Briljent is seeking Help Desk Specialists to provide technical support for a federal project. A ... Respond to queries on the phone, via email and through remote access * Offer technical assistance ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provide front-line support for ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

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All JobsDell Help Desk Remote Jobs

Dell Help Desk Remote information

See salary details

$23.5K

$61.9K

$93K

How much do dell help desk remote jobs pay per year?

As of Jun 20, 2026, the average yearly pay for dell help desk remote in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the starting salary in Dell?

The starting salary for a Dell Help Desk Remote position typically ranges from $35,000 to $45,000 annually, depending on experience and location. Entry-level roles may also include benefits such as health insurance and remote work flexibility.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

How hard is it to get hired at Dell?

Getting hired as a Dell Help Desk Remote technician typically requires relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+. The hiring process involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities, making it moderately competitive depending on the position and location.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote specialist, and why are they important?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

Is Dell laying off remote employees?

There is no publicly available information indicating that Dell is currently laying off remote employees. Dell continues to support remote work for many roles, including help desk positions, and any layoffs would typically be announced through official company channels. Job seekers should monitor Dell's official communications for updates on employment status.

What is a Dell Help Desk Remote job?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

Does Dell Technologies pay well?

Dell Help Desk Remote positions typically offer competitive pay that aligns with industry standards for technical support roles. Compensation can vary based on experience, location, and certifications, with remote roles often providing additional flexibility. Overall, many employees find the pay satisfactory for entry- to mid-level IT support positions.
More about Dell Help Desk Remote jobs
What cities are hiring for Dell Help Desk Remote jobs? Cities with the most Dell Help Desk Remote job openings:
What are the most commonly searched types of Dell Help Desk jobs? The most popular types of Dell Help Desk jobs are:
What states have the most Dell Help Desk Remote jobs? States with the most job openings for Dell Help Desk Remote jobs include:
What job categories do people searching Dell Help Desk Remote jobs look for? The top searched job categories for Dell Help Desk Remote jobs are:
Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
Senior Help Desk Associate

Senior Help Desk Associate

Montgomery County, PA

Norristown, PA • On-site, Remote

$31.05 - $41.40/hr

Full-time

Posted 25 days ago

Job description

Salary: $31.05 - $41.40 Hourly
Location : Norristown, PA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 26-357
Department: Information Tech Solutions
Opening Date: 05/26/2026
SUMMARY
Reporting to the Client Assistance Manager, the Senior IT Help Desk Associate provides operational leadership for the ITS Help Desk, serving as the primary point of escalation and day-to-day coordination for Help Desk Operators and field technicians. The incumbent manages ticket workflow, ensures service quality and resolution standards are met across the full support tier, and delivers advanced technical support across hardware, software, and network environments. This role functions as the operational backbone of Help Desk service delivery, directing daily workload and technical triage without formal authority over personnel actions including timekeeping or performance evaluations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Coordination and Escalation
  • Coordinates daily Help Desk operations including ticket queue management, staff assignments, and workload distribution across Operators and field technicians.
  • Serves as the primary escalation point for complex or unresolved Tier 1 and Tier 2 incidents, providing Tier 2 and Tier 3 technical resolution support.

  • Monitors ticket volume, resolution times, and backlog trends; reports findings and service delivery metrics to the Client Assistance Manager on a routine basis.
  • Reviews and quality-checks ticket documentation for accuracy, completeness, and adherence to established run books and standard operating procedures.
  • Provides real-time guidance and technical direction to Help Desk Operators and technicians during active incidents, outages, and high-volume periods.

Technical Support and Systems Administration
  • Administers and troubleshoots Microsoft Active Directory user accounts, including creation, deletion, and permissions modifications, and emergency credential revocations in support of County departments.
  • Supports deployment, configuration, and troubleshooting of endpoint hardware, peripherals, and mobile devices across all County departments.
  • Maintains working proficiency in County-supported platforms including VPN, VDI, multi-factor authentication (MFA),MS O365,VoIP, and mobile device management (MDM) systems.
  • Applies knowledge of AI-assisted tools and automation to improve ticket triage, response drafting, and knowledge base maintenance where available within the County environment.

Cross-Team Coordination and Communication
  • Coordinates with the Infrastructure and Network, Cybersecurity, and Application Development teams to facilitate escalated issue resolution and cross-functional troubleshooting.
  • Assists the Client Assistance Manager with new system rollouts, technology deployments, and cross-departmental communication during service disruptions.
  • Manages and updates asset inventory records in the County's asset tracking system, ensuring accuracy of hardware assignments and lifecycle status.

Standards, Documentation, and Training
  • Identifies recurring incident patterns, problem management, and works with the Client Assistance Manager to develop or update standard operating procedures to prevent recurrence.
  • Supports onboarding and ongoing technical training for Help Desk Operators and technicians, including walkthroughs of SOPs, run books, and new County technology deployments.

QUALIFICATION REQUIREMENTS
Required Knowledge, Skills, and Abilities
  • Demonstrated proficiency with Microsoft Active Directory, endpoint hardware and software support, and IT service management ticketing systems.
  • Working knowledge of VPN, VDI, multi-factor authentication (MFA), mobile device management, and VoIP platforms in an enterprise environment.
  • Ability to coordinate workload across a team, manage competing priorities, and make real-time triage decisions in a high-volume service environment.
  • Good written and oral communication skills with the ability to convey technical information clearly to non-technical users and management.

  • Ability to identify recurring incident patterns and translate findings into actionable process improvements and documentation.

Required Qualifications
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and technical experience.
  • Minimum of four years of technical support experience in a help desk or IT operations environment.
  • Minimum of one year in a lead, senior, or team coordination role within a technicalprogram.

Preferred Qualifications
  • CompTIA A+, Network+, or Microsoft certifications (Microsoft 365 Fundamentals or equivalent).
  • ITIL Foundation certification or demonstrated familiarity with ITIL service management practices.
  • Experience with administration of help desk ticketing systems.

PHYSICAL DEMANDS
Work is performed primarily in an office environment with periodic on-site visits to County facilities for hardware deployment, field support, and technician coordination. The noise level in the work environment is usually moderate. The employee is regularly required to stand, walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 to 50 pounds. Hybrid remote work is permitted consistent with County ITS policy and operational requirements.
Equal Employment Opportunity
Montgomery County is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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