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Dell Help Desk Remote Jobs in Texas (NOW HIRING)

Secur-Serv

Helpdesk Technician II

Fort Worth, TX · On-site +1

$19.25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user ...

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ... Demonstrated knowledge of standard help desk service call methods and procedures. * Exceptional ...

NTT DATA Services

IT Helpdesk Associate - REMOTE

Fort Worth, TX · Remote

$34K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...

NTT DATA Services

IT Helpdesk Associate - REMOTE

Fort Worth, TX · Remote

$34K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...

NTT DATA Services

IT Helpdesk Associate - REMOTE

Fort Worth, TX · On-site +1

$34K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and ...

WP Engine - LIM

Deal Desk, Lead

Austin, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What is Cool About This Job The Deal Desk Lead is responsible for streamlining deal execution and ... Remote Work Support: $500 one-time home office setup stipend. * Career Growth: Ongoing education ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hands-on experience with help desk / ticketing software * Experience using remote support tools (e.g., TeamViewer, LogMeIn, or similar) * Practical experience troubleshooting common network ...

NinjaOne

Deal Desk Associate

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We help you prepare for your financial future with our 401(k) plan. * We prioritize your work-life ... Remote

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Dell Help Desk Remote information

Does Dell Help Desk Remote offer remote technical services?

Dell Help Desk Remote typically provides remote technical support to troubleshoot and resolve hardware and software issues for Dell products. Support agents use remote access tools to diagnose problems and assist customers without needing on-site visits.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

Does Dell Help Desk Remote have work from home?

Dell Help Desk Remote positions typically offer work-from-home opportunities, allowing technicians to provide support remotely using computer systems and remote access tools. These roles often require reliable internet, specific technical skills, and sometimes certifications, with schedules that can be flexible or shift-based depending on the company’s policies.

What is a Dell Help Desk Remote?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

Does Dell Help Desk Remote offer remote jobs?

Dell Help Desk Remote positions are typically offered as remote jobs, allowing employees to work from home. These roles often require technical skills, customer service experience, and familiarity with remote communication tools. Availability may vary based on company needs and location-specific policies.

What are the most commonly searched types of Dell Help Desk jobs in Texas?

The most popular types of Dell Help Desk jobs in Texas are:

What are popular job titles related to Dell Help Desk Remote jobs in Texas?

For Dell Help Desk Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Dell Help Desk Remote jobs in Texas look for?

The top searched job categories for Dell Help Desk Remote jobs in Texas are:

What cities in Texas are hiring for Dell Help Desk Remote jobs?

Cities in Texas with the most Dell Help Desk Remote job openings:

Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Helpdesk Technician II

Secur-Serv

Fort Worth, TX • On-site, Remote

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Secur-Serv rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

45th of 224 rated it services

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.
Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
  • We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
  • Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
  • Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
  • Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey.
POSITION SUMMARY
The Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv'sNetwork Operation Center in Omaha, NE.
ESSENTIAL RESPONSIBILITIES
  • Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.
  • Troubleshoot and maintain servers, workstations, networking equipment and software applications.
  • Provide technical support services to clients using over the phone software
  • Monitoring of client system environments and functions
  • Escalate appropriate technical issues in a timely manner
  • Participate in the on-call rotation
  • Meets all attendance requirements
  • Other duties assigned
REQUIREMENTS
  • High School Diploma or equivalent
  • Minimum of 2 years of IT experience
  • Mobile Phone Support
  • Microsoft Windows 7 and 10
  • Office 365
  • Active Directory Experience
  • Remote Desktop Services
  • Remote Troubleshooting / Help Desk Experience
  • Working with Networking Equipment
  • Customer First-Focus
  • Exceptional communication skills with customers and coworkers
  • Valid Driver's License
  • A quick learner in a fast-paced environment
  • Outgoing and Energetic with a positive attitude
  • An understanding, and ability to use computers
  • Ability to work both as an individual and as a team member
  • Ability to multitask
PREFERRED SKILLS/EXPERIENCE
  • Light Serve experience
PHYSICAL/MENTAL REQUIREMENTS
  • Sit Frequently at a desk
  • Frequent fine hand and finger movements (keyboard, writing, mouse movement)
  • Continual close visual acuity for reading
  • Hear and speak to communicate effectively within and outside of company
  • May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
  • Mental Requirements - must be able to consistently:
    • Learn new tasks
    • Remember processes
    • Maintain focus
    • Complete tasks independently
    • Make timely decisions in the context of a workflow
    • Ability to communicate effectively
    • Able to adhere to process protocol in a timely manner
    • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.
EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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