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Dell Help Desk Remote Jobs in Texas (NOW HIRING)

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ... Demonstrated knowledge of standard help desk service call methods and procedures. * Exceptional ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

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Dell Help Desk Remote information

What is a Dell Help Desk Remote?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

Does Dell Help Desk Remote have work from home?

Dell Help Desk Remote positions typically offer work-from-home opportunities, allowing technicians to provide support remotely using remote desktop tools and communication software. These roles often require a reliable internet connection, specific technical skills, and sometimes certification, with schedules that can be flexible or shift-based depending on the company’s policies.

What are the most commonly searched types of Dell Help Desk jobs in Texas?

The most popular types of Dell Help Desk jobs in Texas are:

What are popular job titles related to Dell Help Desk Remote jobs in Texas?

For Dell Help Desk Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Dell Help Desk Remote jobs in Texas look for?

The top searched job categories for Dell Help Desk Remote jobs in Texas are:

What cities in Texas are hiring for Dell Help Desk Remote jobs?

Cities in Texas with the most Dell Help Desk Remote job openings:

Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Help Desk Specialist I - Tier 1 Bilingual

Chronos Operations, LLC

San Antonio, TX • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Overview
Help Desk Specialist I - Tier 1 Bilingual
San Antonio, TX (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1 - Bilingual) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service.
Responsibilities
  • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
  • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
  • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
  • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
  • Perform password resets, account unlocks, and initial request intake adhering to security policies.
  • Provide first-level resolution using established troubleshooting methods and knowledge articles.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
  • Monitor and communicate ticket status to internal or external customers.
  • Identify and escalate potential major incidents affecting multiple end users.
  • Participate in major incident bridge calls and communicate customer impact.
  • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE portal accessibility after maintenance events.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent.
  • 1+ years of IT Help Desk or Technical Customer Support experience.
  • Bilingual (English/Spanish) required.
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or related field preferred.
  • CompTIA A+ or similar IT certification.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

Knowledge, Skills and Abilities:
  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shift; 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chronos Operations, LLC
Teleworking Permitted?
Yes
Teleworking Details
**Must be within commuting distance to CBP location to handle equipment onboarding and offboarding, otherwise will be remote.
Estimated Salary/Wage
Up to USD $18.00/Hr.

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