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Dell Help Desk Remote Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

BES Systemhaus

IT Help Desk Technician

Austin, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

BES Systemhaus

IT Help Desk Technician

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

New

BES Systemhaus

IT Help Desk Technician

Elk Grove Village, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

New

BES Systemhaus

Help Desk Technician

Jackson, MS · Remote

$20.50 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

New

BES Systemhaus

IT Help Desk Technician

San Jose, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

New

BES Systemhaus

Help Desk Technician

Bismarck, ND · Remote

$20.50 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

New

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

BES Systemhaus

IT Help Desk Technician

Greensboro, NC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

New

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Dell Help Desk Remote information

See salary details

$23.5K

$61.9K

$93K

How much do dell help desk remote jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dell help desk remote in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a Dell Help Desk Remote?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

Does Dell Help Desk Remote have work from home?

Dell Help Desk Remote positions typically offer work-from-home opportunities, allowing technicians to provide support remotely using remote desktop tools and communication software. These roles often require a reliable internet connection, specific technical skills, and sometimes certification, with schedules that can be flexible or shift-based depending on the company’s policies.
More about Dell Help Desk Remote jobs

What cities are hiring for Dell Help Desk Remote jobs?

Cities with the most Dell Help Desk Remote job openings:

What are the most commonly searched types of Dell Help Desk jobs?

The most popular types of Dell Help Desk jobs are:

What states have the most Dell Help Desk Remote jobs?

States with the most job openings for Dell Help Desk Remote jobs include:

What job categories do people searching Dell Help Desk Remote jobs look for?

The top searched job categories for Dell Help Desk Remote jobs are:

Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

IT Help Desk Manager

Mondo

Glenside, PA • Remote

$35 - $44/hr

Contractor

Medical, Dental, Vision

Re-posted 12 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary •Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service •Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development •Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency •Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices •Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems •Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions •Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality •Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: •3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff •Proficiency with Google Workspace administration and support •Proficiency with Microsoft Intune for device management •Experience managing new user setup and onboarding processes •Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) •Bachelor's degree in a related field Preferred Qualifications: •Experience working in a higher education environment •Strong collaboration and problem-solving skills in an internal business-facing support setting •Familiarity with ITIL frameworks and help desk best practices •Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies