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Remote Msp Help Desk Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

Help Desk Support - Sr Location: Richmond, VA (Remote) Duration: 6 months Job Type: Contract Provide application support through remote access tools to resolve internal end user issues Monitor and ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

While the role is primarily remote, occasional travel to local clinics may be required to support ... p desk experience and 3+ years in customer service or technical support * Strong knowledge of ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST Job Summary The Help Desk Analyst will provide Tier I and Tier II technical ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

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Remote Msp Help Desk information

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How much do remote msp help desk jobs pay per year?

As of Jun 7, 2026, the average yearly pay for remote msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

More about Remote Msp Help Desk jobs
What cities are hiring for Remote Msp Help Desk jobs? Cities with the most Remote Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Remote Msp Help Desk jobs? States with the most job openings for Remote Msp Help Desk jobs include:
What job categories do people searching Remote Msp Help Desk jobs look for? The top searched job categories for Remote Msp Help Desk jobs are:
Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

MSP Help Desk Specialist/Sys Admin -

Strategic Technology Solutions

Remote

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Job Summary/Objective
The Service Desk Specialist (SDS) is responsible for providing technical expertise to the Managed Services Division through the Service Desk Department. The division is comprised of client services, field services, service desk and NOC team members including trusted contractors and vendors.
The SDS role will participate as a tier 1 technical team member across the Service Desk Department. With a focus on client satisfaction within the service desk department, and continuous improvement through the client experience, this person is committed to helping our team achieve their department's goals efficiently and effectively. They will be responsible for ensuring the highest level of service quality, client satisfaction, and ticket efficiency within our MSP.
The employee will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of the company's success. All employees will adhere to the company's core values and align themselves to the company's vision and mission.
Duties and Responsibilities
  • Provide remote and/or on-site support services to clients with the highest level of professionalism to provide top-tier experience.
  • Provide clients with the highest level of professionalism to provide top-tier experience.
  • Act as a resource for the department's reactive tickets queue.
  • Understand client requests and react according to severity and escalation needs.
  • Achieve 95% CSAT consistently as an individual metric.
  • Perform client resource onboarding and offboarding requests.
  • Utilize the ticketing system to work on and resolve tickets and requests.
  • Ability to keep detailed notes on tickets and meet ticket SLA requirements.
  • Follow the documented processes throughout the entire ticket life cycle.
  • Utilize the remote monitoring and management solution to aid in the completion of Service Delivery incidents and requests.
  • Ability to interact with outside vendors to resolve support issues.
  • Provide guidance and support to team members.
  • Create, update and maintain Client Documentation in the Documentation Management System.
  • Escalate tickets that require additional support from Service Delivery Management.
  • Document and account for all time worked within the ticketing system.
  • KPIs include CSAT, Resolution Time, Escalations, SLA Breach, Kill Rate, Ticket Bleed and Utilization Rate.
  • Adhere to service desk procedures and company security protocols.
  • Participate in the On-Call rotation as a technical resource.
  • The company reserves the right to add or change duties and responsibilities at any time.

Qualifications
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, clients, and others.
  • Takes initiative and can work independently.
  • Strong decision-making, detail-oriented and outstanding project management skills.
  • Demonstrates excellent time management.
  • Passion for delivering remarkable client experience and success.
  • Proven analytical and creative problem-solving abilities.
  • Self-motivated, reliable, and punctual.
  • Ability to multi-task, pivot and adapt to changes quickly.
  • Demonstrates excellent verbal and written communication skills.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.

Requirements
  • Experience in operating in a service focused department with the highest levels of client satisfaction as the core goal.
  • Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments.
  • Minimum 4+ years of experience within relevant IT fields.
  • Has active (or ability to attain) Microsoft certifications, including but not limited to Cloud & AI Platforms, AI Business Solutions or Security.
  • Experience working for a Managed Service Provider (MSP) or IT Service Providers.
  • Experience in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies.
  • Experience in configuring and supporting Enterprise Infrastructure, including Hyper-V or VMware (ESX/vCenter), Virtual Desktops, and other hardware, including physical servers and storage appliances.
  • Experience in configuration and support of major Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams and on-premises operating systems.
  • Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu.
  • Familiarity with security technologies, risk management and industry frameworks or standards such as CIS, NIST and SOC2 or similar.
  • Associate or bachelor's degree, in computer science, information sciences, or related field preferred.
  • Experience using with Legal Technology such as iManage and NetDocuments a plus.
  • Experience with virtual desktop, DaaS or Windows PC a plus.
  • Must be able to work 9-6pm PST
  • This role requires full professional commitment; outside employment, consulting, or "moonlighting" is not permitted during the term of employment.

This is a remote position.
Compensation: $45,000.00 - $55,000.00 per year
Strategic Technology Solutions (STS) is different. We focus on the business first and technology second. We believe technology is a means to an end - not the end itself.
Based in Los Angeles, California our clients include service companies in the legal, business services, financial and insurance industries. For these companies, if their I.T. systems are down, they literally cannot operate.
From managed I.T. services and I.T. architecture design to data recovery and secure cloud services, STS offers a full range of exceptional support for growing companies. Built on four principles of smart technology, proven consistency, time-saving efficiency and lower technology cost of ownership, the STS client-centric approach yields significant benefits to professional services firms.
Delivering more than I.T. support and expertise - STS solves business problems.
Information technology is central to doing business today. We work exclusively with professional services companies who seek improved bottom line performance, higher returns on their people investment, and outstanding delivery of services to clients.

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