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Remote Msp Help Desk Jobs Near Me

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... remote access, and internal applications. • Customer service state of mind, with the possibility ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Familiarity with ticketing systems, remote support tools, and IT documentation processes. Ideal ...

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How much do remote msp help desk jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

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Remote Msp Help Desk jobs near you
A map of the United States highlighting the number of Remote Msp Help Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Msp Help Desk job openings in each state, with California having the most at 2 and Alaska the least at 0.

Help Desk Engineer for MSP - Strong Tier 2 (Columbus Metro Area)

Sequentur

Columbus, OH

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 hours ago

Posted today

Job description

Growing Managed IT Services provider (MSP) seeking a skilled and customer-focused Help Desk Engineer to join our Help Desk Services team. The ideal candidate brings strong troubleshooting skills, clear communication, and a proactive approach to service delivery. Must be able to travel to client sites in the Columbus Metro Area as needed for onsite support service, and work remotely in a fast-paced, client focused environment.

Minimum 3 years proven experience working in a helpdesk environment and in person at client sites providing Tier 2+ helpdesk support. Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider (MSP) environment. Advanced knowledge and trouble shooting skills. The ideal candidate has strong hands-on technical experience across Microsoft Azure/SharePoint/Teams/Office 365 platforms with a keen business sense and exceptional customer service/client-facing skills, for mid-level commercial clients. Must be able to work well and quickly, individually and as a team, to solve client issues. Excellent initiative, customer service and communication skills.

Responsibilities:

The Helpdesk Support Engineer will provide remote and onsite technical support to clients. Serve as a trusted advisor to clients and react promptly to support requests with rapid resolution. This position requires onsite technical support as client needs arise and candidate must be able to commute as scheduled and in emergencies.

The Helpdesk Support Engineer should have strong experience providing technical support within Microsoft Azure, SharePoint, Teams, and Office 365. Including technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support. Resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.

The Helpdesk Support Engineer will resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles. Properly escalate support requests to local team and/or service board that are out of scope or capability.

The Helpdesk Support Engineer will provide prompt after-hours support as part of the helpdesk on-call team, client emergencies involving hardware failure, outages, and other business critical events. The Helpdesk Support Engineer will be required to create, update, and maintain written documentation, key network and asset information securely and confidentially.

The Helpdesk Support Engineer will utilize ConnectWise RSM/PSA tool to create and update service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.

Must be able to pass a pre-employment drug screen and background check.

Technical Skills: Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V. Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice.

Bachelor's degree and/or Microsoft certifications.

Benefits:

  • Medical/Dental/Vision Insurance
  • Life insurance
  • Paid time off (PTO)
  • Retirement plan

Salary from $60k annually, commensurate with experience.

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