ZipRecruiter

Log In

2

Remote Msp Help Desk Jobs in Oklahoma (NOW HIRING)

Harris

Deal Desk Contracts Administrator

Kansas, OK · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Kansas, OK · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

RevCycle, Inc.

Collection Representative (OK)

Jenks, OK · On-site +1

$20/hr

Please note - while this position is fully remote, candidates must be residents of Wisconsin ... This role offers a clear path to income growth, while allowing you to help consumers resolve ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

This is a Remote position. * The schedule for this position is based on company requirements for ... This position requires the ability to sit and work at a desk for extended periods of time, using a ...

All JobsMsp Help Desk JobsRemote Msp Help Desk JobsRemote Msp Help Desk Jobs in Oklahoma

Remote Msp Help Desk information

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Oklahoma?

The most popular types of Msp Help Desk jobs in Oklahoma are:

What are popular job titles related to Remote Msp Help Desk jobs in Oklahoma?

For Remote Msp Help Desk jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Oklahoma look for?

The top searched job categories for Remote Msp Help Desk jobs in Oklahoma are:

What cities in Oklahoma are hiring for Remote Msp Help Desk jobs?

Cities in Oklahoma with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative (Remote)

Jobs for Humanity

Oklahoma City, OK • Remote

$14.75 - $20.25/hr

Full-time

Re-posted 28 days ago

Job description

Company Description

LesBaird Consulting LLC is a consulting firm that provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company focuses on delivering tailored solutions that align with each client's unique goals and organizational needs.

The firm specializes in areas such as business strategy, administrative support, project coordination, and client service management. By combining practical industry knowledge with a results-driven approach, LesBaird Consulting LLC aims to help organizations enhance productivity, optimize workflows, and strengthen overall performance.

With a commitment to professionalism and reliability, LesBaird Consulting LLC works closely with clients to understand their challenges and develop effective, scalable solutions. The company emphasizes clear communication, attention to detail, and a customer-focused mindset in all its engagements.

Although operating as a smaller or emerging firm, LesBaird Consulting LLC strives to deliver high-quality consulting services that support business success in a competitive and evolving marketplace.

Job Description

We're looking for a Customer Service Representative to join our team in Oklahoma City, United States. This is a remote position that offers the flexibility to work from anywhere while delivering exceptional support to our valued customers. In this role, you'll be the voice of our organization, providing friendly, empathetic, and professional assistance to customers across multiple channels. You'll play a vital part in building lasting relationships and ensuring customer satisfaction with every interaction.

  • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
  • Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
  • Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
  • Provide product information and recommendations tailored to customer needs
  • Identify opportunities to enhance customer experience and suggest process improvements
  • Escalate complex issues to appropriate departments while keeping customers informed of progress
  • Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions
  • Meet performance targets for response time, resolution rate, and customer satisfaction scores
  • Collaborate with team members to share best practices and support one another in delivering excellent service
  • Adapt to changing priorities and handle multiple customer requests simultaneously
Qualifications

**Required:**

  • 2+ years of customer service experience in a professional environment
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and critical thinking skills
  • Proficiency with customer relationship management (CRM) software
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Active listening skills and genuine empathy for customer concerns
  • Reliable internet connection and a quiet, professional workspace for remote work
  • Comfortable working independently while remaining a collaborative team member

**Preferred:**

  • Experience working in a remote or virtual environment
  • Familiarity with ticketing or help desk systems
  • Knowledge of multiple communication platforms and tools
  • Experience with sales, upselling, or cross-selling techniques
  • Certification in customer service or related field
  • Experience in a specific industry relevant to our organization
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply