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Remote Msp Help Desk Jobs (NOW HIRING)

Darkhorse Tech, Inc.

IT Help Desk Technician

$40K - $45K/yr

... MSP) which creates true partnerships with it's clients. Constantly building on our 13+ years of ... With technicians on the ground throughout the country we offer in-person as well as remote support.

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

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All JobsRemote Msp Help Desk Jobs

Remote Msp Help Desk information

See salary details

$23.5K

$61.9K

$93K

How much do remote msp help desk jobs pay per year?

As of Jul 1, 2026, the average yearly pay for remote msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

More about Remote Msp Help Desk jobs
What cities are hiring for Remote Msp Help Desk jobs? Cities with the most Remote Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Remote Msp Help Desk jobs? States with the most job openings for Remote Msp Help Desk jobs include:
What job categories do people searching Remote Msp Help Desk jobs look for? The top searched job categories for Remote Msp Help Desk jobs are:
Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Tier 1 Help Desk - Remote

Hire Evolution Consulting

Orlando, FL • Remote

$16 - $18/hr

Full-time

Posted 4 days ago

Key responsibilities

  • Serve as the first point of contact for users seeking technical assistance and general support.

  • Handle incoming support requests through phone, chat, email, and ticketing systems.

  • Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms.

Job description

Location: Fully Remote
Equipment Pickup Requirement: Must be able to travel to Orlando FL or Ashburn, VA to pick up equipment
Schedule: Rotating 24/7 shifts including nights, weekends, and holidays
Clearance Requirement: Must successfully pass a background investigation
Employment Type: Full-Time

Bilingual: English Spanish preferred

Position Overview

We are seeking a customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. This role is ideal for someone with strong communication skills, a technical support background, and the ability to remain calm and professional in a fast-paced environment.

This is a fully remote opportunity supporting users across a 24/7 operation. Candidates must be flexible with rotating schedules and comfortable handling inbound support requests through multiple communication channels.

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance and general support

  • Handle incoming support requests through phone, chat, email, and ticketing systems

  • Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms

  • Document all customer interactions, troubleshooting steps, and resolutions within the ticketing system

  • Escalate unresolved or complex issues to higher-level support teams when appropriate

  • Provide timely updates and follow-up communication to users regarding ticket status and resolution progress

  • Deliver professional customer service while managing multiple requests in a fast-paced environment

  • Support users with application access, navigation issues, and general technical guidance

Qualifications

  • Bilingual Spanish/English

  • High school diploma or equivalent required

  • Minimum 1 year of Help Desk, call center, customer support, or technical support experience

  • Working knowledge of:

    • Windows operating systems

    • Microsoft Office products

    • Web-based applications and remote support tools

  • Strong verbal and written communication skills both Spanish and English preferred

  • Excellent customer service and problem-solving abilities

  • Ability to multitask and work efficiently in a high-volume support environment

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Bilingual English/Spanish strongly preferred

  • Experience using ServiceNow or similar ticketing systems

  • CompTIA A+ or similar technical certifications

  • Experience supporting enterprise or government-related environments

  • Previous call center or technical customer support experience

  • Familiarity with trade, logistics, or compliance-related support environments is a plus

Additional Information

  • Fully remote position

  • Equipment pickup required in Orlando FL or Ashburn VA

  • Rotating 24/7 support environment

  • Opportunity to grow within a collaborative technical support team