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Multi-Talented MSP Help Desk Technician

Carrollton, TX · On-site

$20 - $30/hr

We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a ...

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

The Role We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients -- diagnosing and resolving technical issues, and delivering remote support across a ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m.

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms ... Monday through Friday excluding Federal Holidays Multitask and effectively plan and organize work.

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Monday Through Friday Msp Help Desk information

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How much do monday through friday msp help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for monday through friday msp help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Monday through Friday MSP Help Desk?

A Monday through Friday MSP Help Desk is a technical support service provided by a Managed Service Provider (MSP) that operates during standard business days, typically from Monday to Friday. This help desk assists clients with IT-related issues such as troubleshooting hardware and software problems, resolving network issues, and providing general IT support. The goal is to ensure smooth daily operations for businesses by quickly addressing and resolving technical problems during regular business hours.

What are the key skills and qualifications needed to thrive as a Monday through Friday MSP Help Desk professional?

To thrive as a Monday through Friday MSP Help Desk professional, you need a solid understanding of computer networks, troubleshooting, and customer service, often backed by an IT-related degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and basic knowledge of Active Directory are typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for efficiently assisting diverse clients and resolving issues. These competencies ensure prompt, effective support, high client satisfaction, and smooth operations for managed service provider clients.

What are some common challenges faced by a Monday through Friday MSP Help Desk technician, and how can they be addressed?

MSP Help Desk technicians often face the challenge of managing high ticket volumes while ensuring timely resolutions for clients during standard business hours. Balancing urgent requests, troubleshooting diverse technical issues, and communicating effectively with both clients and internal teams can be demanding. Staying organized, using ticketing systems efficiently, and prioritizing tasks are essential strategies for success. Continuous learning and open communication with colleagues also help in overcoming complex technical problems and maintaining excellent customer service.

What is the difference between Monday Through Friday Msp Help Desk vs Network Support Specialist?

AspectMonday Through Friday Msp Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Network+ often requiredCCNA, CompTIA Network+ often preferred
Work EnvironmentHelp desk, remote and on-site support within MSPNetwork infrastructure, troubleshooting, on-site and remote
Industry UsageCommon in MSPs, IT service providersCorporate IT, telecom, data centers

The Monday Through Friday MSP Help Desk primarily handles end-user support, troubleshooting, and ticket resolution within managed service providers, often requiring certifications like CompTIA A+ and Network+. Network Support Specialists focus on maintaining and troubleshooting network infrastructure, with certifications like CCNA. While both roles involve technical support, the Help Desk is more customer-facing and service-oriented, whereas Network Support Specialists work more on network systems and infrastructure.

What cities are hiring for Monday Through Friday Msp Help Desk jobs?

Cities with the most Monday Through Friday Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What states have the most Monday Through Friday Msp Help Desk jobs?

States with the most job openings for Monday Through Friday Msp Help Desk jobs include:

Monday Through Friday Msp Help Desk jobs near you

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.

Plano, TX • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements
  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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