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Monday Through Friday Msp Help Desk Jobs (NOW HIRING)

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

Work through assigned tickets and enter appropriate time entries * Troubleshoot and resolve end ... In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM ...

New

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m.

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ... Monday through Friday 7:30am-3:30pm * Location: This position may require some travel. * Benefits ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms ... Monday through Friday excluding Federal Holidays Multitask and effectively plan and organize work.

Encode, Inc.

VA · On-site

The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and ... Bachelor's degree as a minimum * *will receive initial 4-6 weeks of training Monday through Friday ...

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Monday Through Friday Msp Help Desk information

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How much do monday through friday msp help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for monday through friday msp help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Monday through Friday MSP Help Desk?

A Monday through Friday MSP Help Desk is a technical support service provided by a Managed Service Provider (MSP) that operates during standard business days, typically from Monday to Friday. This help desk assists clients with IT-related issues such as troubleshooting hardware and software problems, resolving network issues, and providing general IT support. The goal is to ensure smooth daily operations for businesses by quickly addressing and resolving technical problems during regular business hours.

What are the key skills and qualifications needed to thrive as a Monday through Friday MSP Help Desk professional?

To thrive as a Monday through Friday MSP Help Desk professional, you need a solid understanding of computer networks, troubleshooting, and customer service, often backed by an IT-related degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and basic knowledge of Active Directory are typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for efficiently assisting diverse clients and resolving issues. These competencies ensure prompt, effective support, high client satisfaction, and smooth operations for managed service provider clients.

What are some common challenges faced by a Monday through Friday MSP Help Desk technician, and how can they be addressed?

MSP Help Desk technicians often face the challenge of managing high ticket volumes while ensuring timely resolutions for clients during standard business hours. Balancing urgent requests, troubleshooting diverse technical issues, and communicating effectively with both clients and internal teams can be demanding. Staying organized, using ticketing systems efficiently, and prioritizing tasks are essential strategies for success. Continuous learning and open communication with colleagues also help in overcoming complex technical problems and maintaining excellent customer service.

What is the difference between Monday Through Friday Msp Help Desk vs Network Support Specialist?

AspectMonday Through Friday Msp Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Network+ often requiredCCNA, CompTIA Network+ often preferred
Work EnvironmentHelp desk, remote and on-site support within MSPNetwork infrastructure, troubleshooting, on-site and remote
Industry UsageCommon in MSPs, IT service providersCorporate IT, telecom, data centers

The Monday Through Friday MSP Help Desk primarily handles end-user support, troubleshooting, and ticket resolution within managed service providers, often requiring certifications like CompTIA A+ and Network+. Network Support Specialists focus on maintaining and troubleshooting network infrastructure, with certifications like CCNA. While both roles involve technical support, the Help Desk is more customer-facing and service-oriented, whereas Network Support Specialists work more on network systems and infrastructure.

What cities are hiring for Monday Through Friday Msp Help Desk jobs?

Cities with the most Monday Through Friday Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What states have the most Monday Through Friday Msp Help Desk jobs?

States with the most job openings for Monday Through Friday Msp Help Desk jobs include:

Monday Through Friday Msp Help Desk jobs near you

MSP Help Desk Technician II

ACTS360

Plant City, FL • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: MSP Help Desk Technician 2
Department: Operations / Help Desk Services
Reports To: Service Desk Coordinator
Job Type: Permanent, full-time position
Job Location: Plant City, FL with opportunities for hybrid work policy
Pay Details: Starting at $50,000.00 plus bonuses for certificate completion
ACTS360 is looking for a dedicated MSP Help Desk Technician II to join our team. In this intermediate-level position, you will be the second level of technical assistance to our valued clients. You will provide advanced support for all relevant technologies to include a wide variety of software, hardware, and network systems, as well as top-notch customer service.
To be great at this role, you must be willing to pursue and pass intermediate level IT certificates such as the Microsoft Azure Administrator Associate, Google Professional Chrome Enterprise Administrator, WatchGuard Network Security Essentials, or Cisco Certified Network Associate.
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.
Responsibilities
  • Active participation in the Help Desk 2 phone queue
  • Provide second-level contact to end users in a clear and professional manner
  • Receive and address escalated tickets from Help Desk Technician 1s
  • Participate in project activities
  • Identify and redirect urgent tickets to the appropriate resources
  • Work through assigned tickets and enter appropriate time entries
  • Troubleshoot and resolve end user or infrastructure technical issues
  • Demonstrate advanced knowledge of workstation and servers
  • Demonstrate advanced knowledge of networks and network equipment
  • Demonstrate advanced knowledge of application and Cloud-based services
  • Follow up with customers and see problems through to resolution
  • Ensure proper recording, documentation, and closure of ticket information
  • Maintain awareness of ongoing issues and be proactive in customer notification
  • Recommend modifications or improvements to client environments
  • Preserve and grow your knowledge of Help Desk procedures, products, and services
  • Onsite dispatching as needed or directed
  • Active participation in the On Call rotation

Requirements
  • Strong written and verbal communication skills.
  • Basic understanding of computer systems, networks, and troubleshooting techniques.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a passion for helping others.
  • Ability to lift and install IT equipment.
  • Must be authorized to work in the United States.
  • In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Preferred Qualifications
  • Experience working in an MSP environment
  • Working knowledge of ConnectWise Manage PSA
  • Working knowledge of NinjaRMM
  • Familiarity with Microsoft ecosystems including Windows OS, Windows Domain, Office Suite, and Office 365
  • Familiarity with WatchGuard, Cisco Meraki, and Ubiquiti Unifi networks and network devices
  • Completion of relevant certifications such as CompTIA, Microsoft Certified, or similar

Please Note: Applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) and Matching
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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