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Remote Ticketing Jobs (NOW HIRING)

Kardex

Field Service Engineer

Michigan, ND · On-site +1

Troubleshooting events - Handle customer support issues through remote ticketing and onsite troubleshooting. * Documentation creation - Produce detailed documentation covering best practices, SOPs ...

Optimal Ticketing

Order Fulfillment Administrator

Remote Work Schedule: Full time Hours: Tuesday through Saturday 8:30 AM to 5:00 PM EST Benefits ... Optimal Ticketing is an equal opportunity employer. We welcome all qualified jobseekers. Jobseekers ...

CEDENT

SAP Analyst :: Remote

Alpharetta, GA · Remote

Remote ? Must have: * Intermediate ERP experience with SAP Intermediate Microsoft Excel and Google ... CATs, PeopleSoft, SAP, Fuze tools, Jira Ticketing system. * Experience with wireless cell site ...

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Remote Ticketing information

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

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Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 5% Part Time, 3% Temporary, and 13% Contract. Highlights an 100% Remote job distribution.

Field Service Engineer

Kardex

Michigan, ND • On-site, Remote

Full-time

Re-posted 29 days ago

Kardex Remstar rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.
Kardex AutoStore is a global leader in high-speed Automatic Storage and Retrieval Systems (ASRS)-boosting storage capacity by up to four times. Trusted worldwide, our cutting-edge technology strengthens Kardex's portfolio of advanced intralogistics solutions, helping businesses achieve smarter, faster, and more efficient order fulfillment.
The Field Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site.
This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.

Your tasks

  • Customer site support - Maintain active customer sites to ensure the highest possible system availability and stability.

  • System commissioning - Perform commissioning and testing of all AutoStore hardware and software before customer handover.

  • Troubleshooting events - Handle customer support issues through remote ticketing and onsite troubleshooting.

  • Documentation creation - Produce detailed documentation covering best practices, SOPs, and resolution methods.

  • Customer training - Deliver initial and ongoing training for end users and maintenance teams on AutoStore and Kardex subsystems.

  • Rampup support - Assist customers during the posthandover rampup phase of new projects.

  • Travel requirements - Travel to project sites for trips of about a week; total travel 60-70%.

Your profile

  • Technical Background in automation, electromechanical systems, robotics, or intralogistics (preferred).

  • Strong troubleshooting skills and ability to work independently.

  • Excellent customer communication and service mindset.

  • Ability to read and interpret technical documentation.

  • Experience with commissioning, maintenance, or service engineering is an advantage.

  • Willingness to travel frequently.

  • Valid driver's license.

What Kardex Remstar employees say

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