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Remote Ticketing Jobs (NOW HIRING)

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Remote Customer Success Specialist

Tampa, FL · Remote

$22/hr

Customer Success Specialist (Remote) STATES: FL | GA | NC Pay: * $22/hour * Opportunity for a ... Familiarity with NetSuite, CRM systems, and ticketing tools * Excellent communication and ...

Sentara

Senior Data Analyst - Remote

Norfolk, VA · Remote

$83K - $105K/yr

This position is fully remote. Overview The Senior Data Analyst supports the Batch Reprocessing and ... Working across multiple claims adjudication platforms and the team's ticketing and data warehouse ...

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team ... Flexible remote scheduling * Medical, Dental and Vision as well as additional employer and employee ...

Sentara Health

Senior Data Analyst - Remote

Norfolk, VA · Remote

$83K - $105K/yr

This position is fully remote. Overview The Senior Data Analyst supports the Batch Reprocessing and ... Working across multiple claims adjudication platforms and the team\'s ticketing and data warehouse ...

Sentara Healthcare

Senior Data Analyst - Remote

Norfolk, VA · On-site +1

$83K - $105K/yr

This position is fully remote. Overview The Senior Data Analyst supports the Batch Reprocessing and ... Working across multiple claims adjudication platforms and the team's ticketing and data warehouse ...

RemX

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Healthcare Tech Support - Remote

Orlando, FL · Remote

$22/hr

Location: Remote - (Only accepting candidates that reside in GA, FL, or NC) Pay: $22hr Hours ... Strong troubleshooting and technical skills (CRM/ticketing tools experience preferred). * Excellent ...

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Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

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Remote Ticketing jobs near you
Queue Coordinator with Security Clearance

Queue Coordinator with Security Clearance

Farfield Systems, Inc

San Antonio, TX • Remote

$18 - $22.75/hr

Other

Posted 10 days ago

Job description

Farfield Systems is seeking a Queue Coordinator to provide technical assistance and telephonic support for remote monitoring to intelligence community customers. In this role, you will be responsible for monitoring and supporting ticket workflows to ensure timely resolution of issues. You will play a key role in customer service and help desk operations, ensuring efficient ticket management and escalation. Responsibilities * Provide remote technical assistance and telephonic support for intelligence customers.
  • Monitor incoming service requests and ensure efficient ticket workflows.
  • Prioritize, assign, and track help desk tickets to ensure timely resolution.
  • Serve as the first point of contact for customer support requests, troubleshooting issues when possible or escalating as necessary.
  • Work collaboratively with technical teams to coordinate solutions and follow up on ticket statuses.
  • Maintain accurate documentation and records of ticketing activities.
  • Provide regular reports on ticket trends and workflow efficiency.
  • Ensure compliance with customer service protocols and security requirements.
Qualifications Required: * High School Diploma and at least four (4) years of customer service experience, OR
  • Bachelor's degree and at least one (1) year of Help Desk experience.
  • Strong communication and customer service skills.
  • Experience with ticketing systems and remote monitoring tools.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in basic troubleshooting and technical support. Why Join Farfield Systems? At Farfield Systems, we support cutting-edge intelligence and defense missions by delivering innovative IT and engineering solutions. As a Queue Coordinator, you will play a crucial role in ensuring seamless operations for our customers. Join a team committed to excellence, collaboration, and mission success.

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