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Remote Ticketing Jobs (NOW HIRING)

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team ... Flexible remote scheduling * Medical, Dental and Vision as well as additional employer and employee ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

Employvision

Senior Product Manager

$129K - $170K/yr

Senior Product Manager, Ticketing - Resale/Secondary Marketplace Remote (East Coast preferred) | Contract-to-Hire Overview We're the official marketplace for some of the world's most iconic live ...

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Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What is the easiest remote job to get hired for?

Remote ticketing roles, such as customer support or help desk positions, are often considered easier to obtain due to high demand and lower entry requirements. These jobs typically require good communication skills, basic computer proficiency, and sometimes familiarity with ticketing software, making them accessible for many job seekers.

How can I make 2000 a week working from home?

Remote ticketing jobs typically pay hourly or per task, and earning $2000 weekly requires high volume, efficiency, and experience. To reach this income, professionals often work full-time hours, develop strong customer service skills, and use ticketing software proficiently. Building expertise and working for companies with higher pay rates can also help achieve this goal.

How to make $1000 a week remotely?

Remote ticketing jobs typically pay hourly or per task, and earning $1000 weekly requires consistent work, strong customer service skills, and familiarity with ticketing platforms. To reach this income, workers often need to work full-time hours, develop efficiency, and may benefit from certifications or experience in the travel or event industries.

How to make $100,000 a year working from home?

Remote ticketing roles can reach a $100,000 annual income by gaining extensive experience, developing strong customer service and technical skills, and working for companies that offer higher pay scales or performance bonuses. Advancing to senior or specialized positions, obtaining relevant certifications, and working full-time or managing multiple clients can also increase earning potential.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

More about Remote Ticketing jobs
What cities are hiring for Remote Ticketing jobs? Cities with the most Remote Ticketing job openings:
What are the most commonly searched types of Ticketing jobs? The most popular types of Ticketing jobs are:
What states have the most Remote Ticketing jobs? States with the most job openings for Remote Ticketing jobs include:
What job categories do people searching Remote Ticketing jobs look for? The top searched job categories for Remote Ticketing jobs are:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution.
Contact Center Agent II (Remote)

Contact Center Agent II (Remote)

TicketNetwork

Edgewater, FL • On-site, Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We're excited to announce an opportunity to join the TicketNetwork team as Contact Center Agent II - BOH! This role is a key position within our operations, serving as the critical link between customers and sellers. You'll handle support inquiries across multiple channels, via phone, chat, and email, while ensuring that all order, event, and delivery details are communicated accurately and efficiently to all appropriate parties. This position offers the chance to deepen your expertise, contribute to seamless customer experiences, and play an integral role in driving operational excellence.
This position requires you to have a Computer with Windows OS (No Chromebook or Mac). Please note that we will have to install specific applications on your computer.
Primary Responsibilities:
  • Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
  • Acts urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
  • Being the intermediary between customer and seller (ie. relaying delivery information to clients, coordinating pickups, confirming delivery, etc.)
  • Acting as a liaison via Freshdesk between customers and sellers on behalf of the company.
  • Refills and Relists orders via point of sales and partner sites to assist customers.
  • Fields inbound and outbound support calls, emails, or chats for partner sites.
  • Answering questions from peers related to customer ticket requests.
  • Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm delivery details, and provide updates.
  • Communicates with other internal departments and stakeholders as necessary.

Required Skills and Experience:
  • Must be able to make and receive calls and de-escalate/troubleshoot customer and broker order issues with relative ease.
  • Must have been a Tier 2 agent for at least 3 months.

Schedules Available:
  • 12:00 PM - 9:00 PM EST - Monday, Tuesday, Thursday, Friday and Saturday (Sunday and Wednesday OFF)

Benefits:
  • Flexible remote scheduling
  • Medical, Dental and Vision as well as additional employer and employee paid benefits
  • Generous PTO, Floating Holidays, Mental Health days and company observed holidays
  • 401k and employer match
  • Annual voucher for live event tickets
  • Much more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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