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Ticketing Executive Jobs (NOW HIRING)

Livenation

LN Concerts, Ticketing Coordinator

New York, NY · On-site

$19.75 - $25.25/hr

... executives, partners, and clients at all levels of the organization. WHAT THIS ROLE WILL DO ... Support day-to-day ticketing operations for Live Nation promoted events across assigned venues and ...

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Ticketing Executive information

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$26.5K

$93.6K

$184K

How much do ticketing executive jobs pay per year?

As of Aug 22, 2026, the average yearly pay for ticketing executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a ticketing executive?

Ticketing Executives are professionals responsible for handling the booking, issuing, and management of tickets for travel, events, or entertainment. They work with clients to provide information on schedules, prices, and availability, and use specialized software to process reservations and payments. Ticketing Executives often resolve customer queries, ensure compliance with company policies, and maintain accurate records. Their role is essential in travel agencies, airlines, event management companies, and other ticketing platforms.

What are the key skills and qualifications needed to thrive as a ticketing executive, and why are they important?

To thrive as a Ticketing Executive, you need strong organizational skills, attention to detail, and expertise in reservation and ticketing processes, usually supported by relevant experience or a degree in travel and tourism. Proficiency in Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, as well as familiarity with airline or event ticketing platforms, is typically required. Excellent customer service, communication skills, and the ability to handle stressful situations make someone stand out in this position. These skills ensure accuracy, efficiency, and customer satisfaction in fast-paced environments where errors can have significant financial and reputational impacts.

What are some common challenges faced by ticketing executives, and how can they be managed effectively?

Ticketing Executives often encounter challenges such as handling last-minute booking changes, managing high volumes of customer inquiries during peak travel periods, and ensuring accuracy in ticket issuance. To manage these effectively, it's important to stay organized, use ticketing software proficiently, and maintain clear communication with both clients and airline partners. Developing strong problem-solving skills and remaining calm under pressure are also essential for delivering excellent customer service and minimizing errors.

What is the difference between Ticketing Executive vs Customer Service Agent?

AspectTicketing ExecutiveCustomer Service Agent
Primary RoleManage ticket bookings, issue tickets, and handle reservationsAssist customers with inquiries, complaints, and service issues
Required SkillsKnowledge of booking systems, communication skills, attention to detailCommunication skills, problem-solving, customer interaction
Work EnvironmentTravel agencies, airlines, event organizersCall centers, retail outlets, service desks
CertificationsOften requires familiarity with booking software, customer service certificationsCustomer service training, communication skills certifications

While both roles involve customer interaction, Ticketing Executives focus on managing reservations and ticketing processes, whereas Customer Service Agents handle a broader range of customer inquiries and support. The Ticketing Executive role is more specialized in booking systems, while Customer Service Agents provide general assistance across various service areas.

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Ticketing Executive jobs near you
Infographic showing various Ticketing Executive job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Ticketing Operations Executive

Brentfordfootballclub

Vantage, WA

Full-time

Posted 15 days ago

Job description

Job Title: Ticketing Operations Executive

Job Grade: RL1 (Exec)

Reports to:Ticketing Operations Lead

Location: Vantage London
Department: Operations

Sub-department: Ticketing Operations

Salary: 30,000

The Club

Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Job Overview

The role of the Ticketing Operations Executive is to support the Ticket Operations Lead with the running of the ticketing system and efficient access control delivery on match and events days, alongside the delivery of ticket sales for these matchdays and events. The successful delivery of these responsibilities plays a significant role in ensuring outstanding fan engagement on matchdays and when fans engage with Brentford to purchase tickets.

Key Responsibilities

Working alongside the Ticketing Operations Lead, the Ticketing Operations Exec will assist in ensuring that the Ticketmaster Sport XR ticketing system is effectively managed to deliver the requirements of the business. Setup and management of events to include but not limited to all games/events at the G-Tech Stadium, Wheatsheaf Park & Honeycroft Stadium.

  • Configuring all events and games on the system (Ticketmaster Sport XR) in accordance with business requirements.

  • Configuring Access Control systems (TM1 Entry / HID) for any event.

  • Set up external events at the G-Tech stadium

  • Ensure matchday ticketing operations run smoothly for both internal colleagues and fans.

  • Follow procedures and standards required for pre-match ticketing checks

  • Assist Venue Optimisation and Premium teams resolve technical ticketing issues, both matchdays and non-matchdays

  • Work closely with internal teams to ensure that campaigns, promotions and branding are correct on the ticketing website

  • Reporting sales figures internally to the business or to external hire stakeholders as required

  • Support with ticket reconciliation with other clubs.

  • Ensure efficient day to day running of all ticketing services. Processing internal data in a methodical and organised way

  • Work as part of a team assisting in other areas of the office to meet business demands

  • Ensure matchday ticketing operations are smooth running for both internal colleagues and fans

  • Support Ticketing Operations Lead to meet business demands

Knowledge

  • Excellent written and verbal communication skills.

  • Strong working knowledge of Microsoft Office.

  • Professional, proactive and collaborative approach to problem solving.

Specialist Skills

  • Strong attention to detail

  • Comfortable with following and building robust working processes.

  • Ability to work under pressure to tight deadlines with high levels of personal resilience

  • Experience using Ticketmaster Sport XR

  • Strong Microsoft excel reporting skills

People Skills

  • Excellent client-facing and internal communication skills

  • Build strong relationships with various different stakeholders (both internal and external) including but not limited to:

    • Operations

    • Marketing

    • Venue Optimisation

    • Premium Services

    • Finance

External Impact

  • Represent the Club when assisting external stakeholders working on venue hire projects.

Innovation

  • Support the Ticketing Operations Lead in the delivery of new initiatives or functionality to ensure the business remains progressive, while delivering best in class service for our fans or external stakeholders.

General Club Accountabilities

  • To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements

  • To build and maintain good working relationships while maintaining a professional image

  • To keep confidential any information gained regarding the Club and its personnel

  • To always maintain a flexible approach to work

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging.


We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds - particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people.


We're committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability - regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone's responsibility and is a core part of the Club's culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field.

To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice.

The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club's Safeguarding Team.

Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.

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