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Ticketing Manager Jobs (NOW HIRING)

ASM Global

Ticketing Manager

Knoxville, TN · On-site

The Ticketing Manager oversees all aspects of ticket operations for the Knoxville Civic Auditorium and Coliseum. This role manages ticketing event builds, box office operations, financial ...

ASM Global

Ticketing Manager

Knoxville, TN

The Ticketing Manager oversees all aspects of ticket operations for the Knoxville Civic Auditorium and Coliseum. This role manages ticketing event builds, box office operations, financial ...

Livenation

Insomniac - Ticketing Manager

Orlando, FL · On-site

THE ROLE We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of ...

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Ticketing Manager information

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How much do ticketing manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for ticketing manager in the United States is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as executive-level positions like CEOs, CFOs, and other C-suite executives can earn $500,000 or more annually, often including bonuses and stock options. Certain specialized medical professionals, successful entrepreneurs, and top-tier investment bankers may also reach or exceed this income level, typically requiring extensive experience, advanced skills, and leadership responsibilities.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior media executives, producers, or directors can earn $150,000 or more annually. These positions often require extensive experience, strong leadership skills, and proficiency with industry-standard tools and platforms.

What are the key skills and qualifications needed to thrive as a Ticketing Manager, and why are they important?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

Which airline pays the most for a ticket agent?

Among airlines, some of the highest-paying ticket agent positions are found at major carriers such as Delta Air Lines, American Airlines, and United Airlines. Salaries can vary based on experience, location, and seniority, with experienced agents earning higher wages and additional benefits often included. Certification and familiarity with airline reservation systems can also influence compensation levels.

What does a ticketing manager do?

A ticketing manager oversees the sale and distribution of event tickets, manages ticketing systems, and coordinates with sales channels to ensure smooth operations. They often analyze sales data, set pricing strategies, and ensure compliance with ticketing policies, requiring skills in customer service, organization, and familiarity with ticketing software.

What are some common challenges Ticketing Managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.
More about Ticketing Manager jobs
What cities are hiring for Ticketing Manager jobs? Cities with the most Ticketing Manager job openings:
What are the most commonly searched types of Ticketing jobs? The most popular types of Ticketing jobs are:
Who are the top companies hiring for Ticketing Manager jobs? The top employers for Ticketing Manager jobs are:
What states have the most Ticketing Manager jobs? States with the most job openings for Ticketing Manager jobs include:
What job categories do people searching Ticketing Manager jobs look for? The top searched job categories for Ticketing Manager jobs are:
Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.

Ticketing Manager

ASM Global

Knoxville, TN • On-site

Full-time

Re-posted 9 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

134th of 249 rated facilities management

Job description

The Ticketing Manager oversees all aspects of ticket operations for the Knoxville Civic Auditorium and Coliseum. This role manages ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while ensuring seamless integrations with Ticketmaster products (Host, TM1, and Archtics) and AXS. The Ticketing Manager will collaborate across departments to streamline communication & operational efficiencies, maintain exceptional client service, and support the overall success of the venue.
Key Responsibilities Include the following. Other duties may be assigned.
Event Builds & Inventory Management
  • Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
  • Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control
  • Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, Platinum, etc.
  • Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds
  • Act as a liaison between promoters and external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS) to ensure clear communication and execution

Box Office & Event Support
  • Oversee box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies
  • Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience
  • Produce accurate and timely settlement, attendance, financial, and post-show reports
  • Resolving ticketing and customer service issues as they arise
  • Act as a liaison for group sales for selected shows (Disney On Ice, ect...)

Financial & Reporting
  • Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance
  • Track attendance, sales, and revenue across all ticketed events
  • Assist with settlements and provide reports to promoters and internal Staff

General
  • Hire, train, schedule, and supervise part-time ticketing staff
  • Work closely with Events, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and venue initiatives
  • Assist with website and Box TV screens to make sure to have accurate information for shows to be displayed.
  • Support leadership on special projects and other duties as assigned

Qualifications
  • 1+ years of progressively responsible box office/ticketing experience in entertainment, or live events; strongly preferred
  • Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred
  • Strong leadership skills with experience hiring, training, and managing staff
  • Demonstrated financial acumen, including reconciliations and settlements
  • High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively
  • Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment.
  • Proven ability to work both independently and collaboratively across departments and with external partners
  • Flexibility to work evenings, weekends, holidays, and extended event hours as required

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility, to stand for long hours during events, and talk and hear. This position may require work inside or outside of the building, as needed by events.
  • Daily lifting up to 25 lbs.
  • Occasional lifting up to 50 lbs.
  • Constant standing, walking, stooping.
  • Constant reaching and handling products.
  • Ability to work extended hours productively.
  • Fast-paced, very physical environment.
  • Working in both indoor and outdoor settings.
  • Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Recruiter- Kristy Todd
Legends Global Knoxville: Knoxville Civic Auditorium & Coliseum
500 Howard Baker Jr. Ave., Knoxville, TN 37915
Applicants that need reasonable accommodations to complete the application process may contact:
865.522.5669
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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