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Ticket Services Manager Jobs (NOW HIRING)

NJ PERFORMING ARTS

Box Office Rep

Newark, NJ · On-site

$17.50/hr

The New Jersey Performing Arts Center (NJPAC) Ticket Services department is responsible for all ... Efficiently and accurately manage a cash drawer. * Assist patrons at the box office during pre ...

Detroit Lions

Event Day Ticket Resolution

Detroit, MI · On-site

Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management * Demonstrate proactive awareness of ticket ...

AEG

Event Day Ticket Resolution

Detroit, MI · On-site

Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management * Demonstrate proactive awareness of ticket ...

AEG

Ticket Operations Coordinator

Sacramento, CA · On-site

$19 - $23/hr

Facilitate payment plans, and work closely with the Ticket Services & Finance departments to ensure account compliance * Assist in CRM management for all ticket department needs including contract ...

AEG

Coordinator, Ticket Operations

Nashville, TN · On-site

Bachelor's Degree in Business, Sports Management, Marketing or related field * Minimum of 1 - 2 years of related experience * Ticket Operations background * Strong interpersonal and customer service ...

AEG Presents

Ticket Service Representative

Ann Arbor, MI

$15.75 - $21.25/hr

The Ticket Service Representative interacts with customers to provide and process information in ... Serve as the ticket manager for two or more Olympic Sports * Assist ticket managers with home/away ...

New

AEG

Ticket Service Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

The Ticket Service Representative interacts with customers to provide and process information in ... Serve as the ticket manager for two or more Olympic Sports * Assist ticket managers with home/away ...

Detroit Lions

Ticket Office Lead

Detroit, MI

$43K - $56K/yr

Ensure escalated customer service issues (via emails, phones, ticket windows and ticket resolution) are efficiently resolved, tracked, and properly escalated to ticket office management.

Detroit Lions

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

Ensure escalated customer service issues (via emails, phones, ticket windows and ticket resolution) are efficiently resolved, tracked, and properly escalated to ticket office management.

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How much do ticket services manager jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for ticket services manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

How does a Ticket Services Manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What are Ticket Services Managers?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a Ticket Services Manager, and why are they important?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

More about Ticket Services Manager jobs
What cities are hiring for Ticket Services Manager jobs? Cities with the most Ticket Services Manager job openings:
What states have the most Ticket Services Manager jobs? States with the most job openings for Ticket Services Manager jobs include:
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Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 6% As Needed, 6% Full Time, and 85% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Box Office Rep

NJ PERFORMING ARTS

Newark, NJ • On-site

$17.50/hr

Other

Posted 3 days ago

Job description


Department: Ticketing Services

Reports To: Associate Dir. Box Office

Status: Non Exempt – Casual

Salary: $17.50/hr

Position Summary:

The New Jersey Performing Arts Center (NJPAC) Ticket Services department is responsible for all subscription and single ticket, parking, and gift certificate sales for the majority of performances presented annually at NJPAC. This includes providing sales and customer service internally through box office, fax, mail and priority customer phone number and externally through a supplier based call center, web site and ticket fulfillment center. Ticket Services is also responsible for supporting NJPAC Membership development programs including member enrollment and inquiry resolution. Box Office Representatives perform all required Box Office activities that are inclusive of the Ticket Services organization.

Essential Duties and Responsibilities:

  • Handle face-to-face ticket sales and customer inquires during weekday hours consistent with mission of providing outstanding customer service
  • Process all subscription ticket and single ticket, parking gift certificate, and membership enrollments and renewal orders in ticketing system.
  • When needed, provide backup support to answer phone calls on the priority customer phone line.
  • When needed, assist with outbound customer support calls for event changes and cancellations.
  • Efficiently and accurately manage a cash drawer.
  • Assist patrons at the box office during pre-performance and intermission
  • Acquire and maintain knowledge of all events and performances presented at NJPAC utilizing prepared and accessible print and digital media and verbal communications.
  • Balance at the end of the shift to computer generated operator report.
  • Light office duties including faxing, photocopying, filing and so forth.
  • Prepare mailings (stuffing, labeling, sorting and sealing).
  • Saturday & Sunday availability is required.

Qualifications and Special Requirements:

  1. High School diploma required.
  2. Two (2) years work experience, customer service or sales experience a plus.
  3. Excellent customer service skills
  4. Familiarity with the keyboard
  5. PC literate
  6. Good verbal communication skills.