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Ticket Services Manager Jobs (NOW HIRING)

AEG

Baseball Ticket Services Manager

Durham, NC · On-site

POSITION OVERVIEW The Ticket Services Manager plays a critical role in delivering an exceptional experience for all Durham Bulls fans, with a strong focus on 919 Members and ticket renewals. This ...

AEG

Ticket Service Account Executive

Santa Monica, CA · On-site

$20/hr

This role will report to the Sr. Manager, Ticket Services. Key Responsibilities: * Achieve individual and team revenue targets as set forth by Angel City leadership, including renewal, upsell, and ...

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

The Ticket Sales & Service Manager is responsible for selling season ticket memberships, partial plans, and group tickets through cold calling to generate new business. This position is also ...

AEG

Season Ticket Sales Executive

Richmond, VA · On-site

$40K - $47K/yr

This role will manage the sales cycle from lead generation through account management, while ... Coordinate with the Ticket Services team to ensure season ticket members receive all applicable ...

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Ticket Services Manager information

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$10

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$30

How much do ticket services manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticket services manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a ticket services manager?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a ticket services manager?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

How does a ticket services manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

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Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Baseball Ticket Services Manager

AEG

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
POSITION OVERVIEW
The Ticket Services Manager plays a critical role in delivering an exceptional experience for all Durham Bulls fans, with a strong focus on 919 Members and ticket renewals. This position requires a detail-oriented, highly organized professional who is committed to delivering top-tier customer service across all communication channels. The ideal candidate will combine strong operational skills, a solutions-focused mindset, and a passion for enhancing the fan experience. This role supports internal staff, external patrons, and event clients while ensuring the ticketing department operates efficiently and accurately.
CORE RESPONSIBILITIES
Customer Service & Fan Experience
  • Deliver exceptional service for all fans attending events at Durham Bulls Athletic Park through in-person, phone, email, text, and live chat interactions.
  • Build and maintain strong relationships with 919 Members to enhance satisfaction, retention, and renewals.
  • Resolve customer concerns and escalated issues promptly, professionally, and with sound judgment.
  • Support game day operations including seat relocations, troubleshooting mobile-entry issues, assisting walk-up customers, and responding to fan inquiries.

Membership & Ticketing Operations
  • Assist in executing the annual 919 Member service plan and timeline.
  • Support season ticket and partial-plan renewal efforts, including outreach, fulfillment, and follow-up.
  • Contribute to the implementation, fulfillment, and maintenance of the fan rewards program.
  • Coordinate special event ticketing needs (group events, premium experiences, theme nights).
  • Assist with benefit inventory management.

Staff Leadership & Event Support
  • Support pre-game and in-game activations related to ticketing or member experiences.

Systems, Data & Administration
  • Maintain accurate and organized customer records in CRM and ticketing systems.
  • Utilize ticketing platforms to process orders, troubleshoot digital tickets, and manage accounts.
  • Generate reports as needed to support renewals, service plans, and post-event evaluations.
  • Maintain operational timelines, checklists, and department calendars to ensure smooth execution of all responsibilities.

Collaboration & Professionalism
  • Serve as a brand ambassador by delivering warm, professional interactions with fans, partners, and staff.
  • Establish and maintain positive working relationships across all ballpark departments.
  • Support additional ticket operations and administrative tasks as assigned.

Qualification Requirements
  • Minimum of 2 year of customer service and/or ticketing experience (sports industry preferred).
  • Demonstrated commitment to outstanding customer service and professionalism.
  • Strong organizational skills with exceptional attention to detail and accuracy.
  • Ability to prioritize tasks, multi-task, and stay focused in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Proficiency with ticketing or CRM systems preferred; ability to learn new software quickly.
  • Positive attitude and ability to thrive in a collaborative, team-oriented setting.
  • Passion for baseball, entertainment, and elevating live experiences for every fan.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Seeing, hearing, listening, touching, ability to move across distances, climbing, pushing, and pulling, and hand/finger dexterity.
  • Capacity for intermediate reading and writing, basic clerical and math skills, advanced analysis and comprehension skills, advanced judgment, and decision-making skills.
  • Able to occasionally lift up to 15 pounds.

Work Conditions: The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Ability to work flexible hours as needed, including evenings, weekends, and holidays.
  • Ability to remain focused and perform work in noisy and crowded environments with multiple distractions.
  • This position may occasionally require working outdoors in unpredictable weather conditions, including extreme heat, cold, rain, snow, and wind, necessitating the ability to adapt to changing environmental factors and wear appropriate protective gear as needed.

Benefits:
  • Competitive salary based on experience.
  • Benefits package including:
    • Comprehensive health insurance plan options
    • Vision and Dental Insurance
    • Company sponsored life insurance
    • Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more!
    • 401K with company match
    • Generous paid time off
    • 9 paid company holidays
  • Opportunities for professional development and career growth.
  • Dynamic and inclusive work environment with a supportive team culture.
  • Exciting projects and growth opportunities within a leading organization.
  • Opportunities to attend free local events, such as sporting events, concerts, shows, and more.

Pre-Employment Information:
  • A pre-employment drug screening is required.
  • Capitol Broadcasting Company participates in E-Verify.
  • Capitol Broadcasting Company participates in the Work Opportunity Tax Credit (WOTC) program. However, completing the WOTC questionnaire is completely voluntary. Your decision will have absolutely no impact on your hiring chances, and your application WILL be accepted regardless of whether you choose to provide this information or not.

EEO Statement:
Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CBC Statement:
Capitol Broadcasting Company, Inc. is a diversified communications leader which owns and/or operates WRAL-TV, WRAZ-TV, WRAL News+ (WNGT-CD), WRAL-FM, WRAL-HD2, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCMC-HD4, Microspace Communications, and Capitol B Creative in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and the Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the Zebulon Devil Dogz in Zebulon, NC; the American Underground startup hub and workspace in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC, and Rocky Mount Mills in Rocky Mount, NC.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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