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Ticket Services Manager Jobs (NOW HIRING)

Detroit Lions

Event Day Ticket Resolution

Detroit, MI · On-site

Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management * Demonstrate proactive awareness of ticket ...

Detroit Lions

Event Day Ticket Resolution

Detroit, MI · On-site

Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management * Demonstrate proactive awareness of ticket ...

Detroit Lions

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

Ensure escalated customer service issues (via emails, phones, ticket windows and ticket resolution) are efficiently resolved, tracked, and properly escalated to ticket office management.

Detroit Lions

Ticket Office Lead

Detroit, MI

$43K - $56K/yr

Ensure escalated customer service issues (via emails, phones, ticket windows and ticket resolution) are efficiently resolved, tracked, and properly escalated to ticket office management.

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Ticket Services Manager information

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How much do ticket services manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for ticket services manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

How does a Ticket Services Manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What are Ticket Services Managers?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a Ticket Services Manager, and why are they important?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

More about Ticket Services Manager jobs
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Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.
Ticket Services Manager

Ticket Services Manager

Ruth Eckerd Hall

Clearwater, FL

Full-time

Posted 14 days ago

Job description

POSITION: Ticket Services Manager
STATUS: Full-Time/Exempt
DEPARTMENT: Ticket Office
REPORTS TO: Director of Ticketing amp; Sales
POSITION CONCEPT:
To serve the Mission, Vision and Values of REH, Inc by managing the daily operations of the Ticket Office including, but not limited to ticketing processes, financial controls, and support of membership and marketing objectives. Supervise Customer Service Representatives and Ticket Office Supervisors. Provide excellent customer service to all constituents – internal and external. Will be assigned to shifts at any of our venues, including Ruth Eckerd Hall, Bilheimer Capitol Theatre and The BayCare Sound.
ESSENTIAL FUNCTIONS:
  • Manage ticket office supervisors and customer service representatives – includes recruitment, training, development, scheduling and daily supervisory support.
  • Ensure adherence to department and organizational policies and standing operating procedures.
  • Ensure financial control and secure patron data and receipts; investigate and reconcile discrepancies.
  • Support accessibility and regulatory compliance.
  • Develop consistent adherence to customer service standards.
  • Analyze and resolve customer inquiries and complaints.
  • Serve as liaison to customer service representatives to disseminate information on promotions, on-sales, membership services, etc.
  • Prepare settlement reports and audits as required.
  • Implement incentive programs as defined or approved by senior leadership.
  • Provide support to ticketing operations as needed for inventory management.
  • Assist in formation of department budget and meet budget objectives.
  • Professionally represent Ruth Eckerd Hall at all times.
  • Attend various organizational meetings.
  • Assist upper management in development of efficient systems and data management.
  • All other duties as assigned.
Education/ Experiences:
  • Two years of college with concentration of business preferred. High school diploma or equivalent required.
  • Two years’ experience with computerized ticketing program required. Experience with Tessitura a plus.
  • Two years’ supervisory experience preferred.
  • Four years working in a customer service or public contact role.
Demonstrated Skills or Knowledge:
  • Ability to support a positive and collaborative work environment among Ticket Office staff, cross-functional departments, and patrons.
  • Basic cash management and bookkeeping skills.
  • Ability to teach Ticket Office procedures and customer service skills to others.
  • Ability to organize and coordinate people, projects and tasks.
  • Ability to analyze and quickly resolve customer problems, staff conflicts and operating problems.
  • Ability to anticipate problems or to identify them before significant impact on service delivery, expenses or revenues.
  • Demonstrated proficiency operating a PC required.
  • Demonstrated proficiency using Microsoft Word and Excel or equivalent strongly preferred.
  • Ability to multi-task and be successful in a high volume, fast paced environment.
Physical Demands:
  • Ability to lift and carry up to 25 lbs.
  • Ability to sit at a computer for an extended period.
  • Ability to stand at a Ticket Office window for an extended period.
  • Ability to operate computer, calculator, and other basic office machines.
  • Ability to work in various climates.
  • Ability to use telephone.
  • Ability to maintain good attendance is a condition of employment and a function of this position.
Other:
  • Ability to work nights and weekends.
  • Successful completion of a background check and drug screen.
Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.

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