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Ticket Services Manager Jobs (NOW HIRING)

GDIT

Client Services Manager

Washington, DC · On-site

Conduct ticket quality reviews, SLA compliance checks, and service performance audits. * Drive ... Manage scheduling, readiness, and live support for executive-level meetings and high-profile VTC ...

AEG

Director, Ticket Sales

Sacramento, CA · On-site

$75K - $85K/yr

Oversee the sales process, CRM discipline, lead management and pipeline development across Heart Health Park and Republic Stadium new business. * Partner with the Ticket Service team to ensure an ...

AEG

Membership Services Manager

Houston, TX · On-site

Formulate and execute all retention and engagement activities for Season Ticket Members. * Manage departmental responsibilities for gifting, member benefits, and other service programs. * Lead ...

Granby Ranch

Ticket Scanning Supervisor

Granby, CO · On-site

$22/hr

Commercial Ops Manager Department: Guest Services Date: 8/14/2026 Status: Full-Time Seasonal Pay Rate: $22 per hour POSITION SUMMARY: The Ticket Scanning Supervisor will provide leadership, oversight ...

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How much do ticket services manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ticket services manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a ticket services manager?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a ticket services manager?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

How does a ticket services manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

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Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Director, Ticket Sales and Service - NWSL Atlanta

AMB Sports & Entertainment

Atlanta, GA • On-site

Full-time

Posted 5 days ago

Job description

Our Ideal Candidates
Actively Listen - Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.
Collaborate - Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership - Put others ahead of yourself even when it's difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships - Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results - Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.
NWSL Atlanta
NWSL Atlanta 2028 is Atlanta's new expansion franchise in the National Women's Soccer League, which will begin play in 2028. NWSL Atlanta 2028 is owned by Arthur M. Blank, owner and chairman, Blank Family of Businesses, and is part of AMB Sports and Entertainment (AMBSE) comprised of the National Football League's Atlanta Falcons, Mercedes-Benz Stadium, Major League Soccer's Atlanta United FC, Atlanta Drive GC of TGL, WTGL Atlanta and PGA TOUR Superstore.
Position Summary
The Director, Ticket Sales and Service will lead NWSL Atlanta's ticket deposit and sales strategy, customer service and retention, ticket inventory management, and revenue maximization through upselling and cross-selling. This position requires a dynamic, professional, energetic, creative leader with a successful management track record in collegiate, minor league and/or professional sports. This position will collaboratively work with the Ticketing leadership team to lead overall ticket sales strategy including pricing, inventory management, market management, forecasting, building packages, products, and processes to aid in reaching the revenue goals of the department. Lastly, this leader will create and lead the execution of the annual season ticket renewal strategy.
Roles and Responsibilities
  • Direct recruitment and hiring of a Ticket Sales Manager and Ticket Service Manager, along with oversight of the hiring of all ticketing sales and service associates.
  • Partner with Senior Vice President of Ticketing to identify, prioritize, and evaluate strategic ticketing initiatives and opportunities
  • Work closely with marketing, digital, and comms teams to develop a go-to market ticket sales strategy and plan
  • Administer efficient, accurate, and timely reporting mechanisms related to sales activity, budget pacing activity and retention updates to be used by senior management.
  • Lead contact with the NWSL Office regarding all topics specific to ticketing and reporting
  • Work with managers and CRM Director to develop and constantly grow a database comprised of major corporations, medium and smaller-sized businesses, and individual prospects through various prospecting and networking techniques.
  • Proactively communicate with and anticipate the needs of our customers by being an expert on the products and services offered by NWSL Atlanta.
  • Work with direct reports to propose creative ideas that will enhance all aspects of customer experience culture, including developing member benefit programs, special events and ways to exceed customer's expectations.
  • Provide ongoing evaluations, feedback and recommendations for increased ticket operations efficiencies, revenue generation and service aptitude.
  • Work with managers and CRM Director to develop an annual outbound account touchpoint campaign to cross-sell, upsell, communicate, and cultivate relationships with all season ticket members
  • Collaborate closely with other departments (Finance, Stadium Operations, and others) on best practices and policies related to ticketing.
  • Prepare and manage the NWSL Atlanta Ticket Department's budget.

Qualifications and Education Requirements
  • 8+ years of relevant ticketing experience working in professional or collegiate sports
  • Experience in managing and leading a ticket service and/or sales staff
  • Bachelor's degree preferred

Skills & Knowledge
  • Excellent leadership and communication skills.
  • Ability to manage and motivate sales staff to achieve goals.
  • Well organized and self-motivated.
  • Positive attitude & team oriented.
  • Strong communication, prioritization, and organization skills.
  • Excellent problem-solving skills & ability to handle multiple projects at the same time.
  • Proficient with MS Word, Excel, CRM, and Archtics Ticketing system experience preferred.

Apply