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Ticket Services Manager Jobs in Virginia (NOW HIRING)

AEG

Season Ticket Sales Executive

Richmond, VA · On-site

$40K - $47K/yr

This role will manage the sales cycle from lead generation through account management, while ... Coordinate with the Ticket Services team to ensure season ticket members receive all applicable ...

Livenation

Ticket Seller - Jiffy Lube Live

Bristow, VA · On-site

Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service * Prompt, courteous ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

AEG

Manager, Ticket Sales

Salem, VA · On-site

$51K - $69K/yr

The Manager, Ticket Sales will report to and collaborate with the Director, Ticket Sales. Essential ... Provide a superior level of customer service to all suite clients, season ticket holders, plan ...

AEG

Director, Ticket Operations

Ridgeway, VA · On-site

... service, and a seamless ticketing experience from purchase through event attendance. This position ... Support budget planning and financial management for the Ticket Operations department. * Lead ...

Nascar

Director, Ticket Operations

Ridgeway, VA · On-site

... service, and a seamless ticketing experience from purchase through event attendance. This position ... Support budget planning and financial management for the Ticket Operations department. * Lead ...

Nascar

Coordinator, Ticket Operations

Richmond, VA

... service initiatives, fulfillment needs, and special projects. This role is responsible for ... Manage and process all Corporate and Complimentary ticket accounts. * Oversee Ticketmaster Account ...

NASCAR

Coordinator, Ticket Operations

Richmond, VA · On-site

... service initiatives, fulfillment needs, and special projects. This role is responsible for ... Manage and process all Corporate and Complimentary ticket accounts. * Oversee Ticketmaster Account ...

AEG

Coordinator, Ticket Operations

Richmond, VA · On-site

... service initiatives, fulfillment needs, and special projects. This role is responsible for ... Manage and process all Corporate and Complimentary ticket accounts. * Oversee Ticketmaster Account ...

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Ticket Services Manager information

What is a ticket services manager?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a ticket services manager?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

How does a ticket services manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are popular job titles related to Ticket Services Manager jobs in Virginia?

For Ticket Services Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Ticket Services Manager jobs in Virginia look for?

The top searched job categories for Ticket Services Manager jobs in Virginia are:

What cities in Virginia are hiring for Ticket Services Manager jobs?

Cities in Virginia with the most Ticket Services Manager job openings:

Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Season Ticket Sales Executive

AEG

Richmond, VA • On-site

$40K - $47K/yr

Full-time

Posted 12 days ago

Key responsibilities

  • Generate revenue by selling new season ticket memberships.

  • Build and maintain strong relationships with current and potential members through outbound calls, emails, referrals, networking, and events.

  • Process ticket orders, maintain accurate sales activity within ticketing and CRM systems, and coordinate with the Ticket Services team to ensure members receive benefits.

Job description

JOB SUMMARY:
The Richmond Flying Squirrels are seeking a driven, relationship-focused Season Ticket Sales Executive to generate revenue through the sale of new season ticket memberships. This role will manage the sales cycle from lead generation through account management, while building and maintaining strong relationships. The position plays a key role in growing the team's season ticket base and welcoming more fans into the Flying Squirrels community.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  • Drive revenue by selling new season ticket memberships.
  • Generate new business through outbound calls, emails, referrals, networking, events, and other lead-generation activities.
  • Build and maintain strong relationships with current and potential members.
  • Process ticket orders and maintain accurate sales activity within ticketing and CRM systems.
  • Maintain consistent sales activity and effectively manage a pipeline of prospects and opportunities.
  • Demonstrate a strong understanding of ticket products, seating options, pricing, benefits, promotions, and the overall guest experience.
  • Identify opportunities to upsell, renew, and grow existing accounts while providing exceptional customer service.
  • Coordinate with the Ticket Services team to ensure season ticket members receive all applicable membership benefits.
  • Provide regular updates to the Ticket Sales team on sales pipeline activity, performance, outside appointments, event recaps, and account management.
  • Represent the organization at games, community events, networking opportunities, and other initiatives to generate leads and strengthen relationships.
  • Collaborate with the Premium Hospitality team to deliver an exceptional experience for season ticket members and guests.
  • Perform other duties as assigned.

QUALIFICATIONS:
  • Strong interpersonal and relationship-building skills.
  • Ability to work effectively both independently and collaboratively.
  • Self-motivated and driven with a strong initiative to achieve or exceed goals.
  • Excellent verbal and written communication skills.
  • Strong organization and attention-to-detail with the ability to effectively work in a fast-paced environment.
  • Ability to learn quickly, adapt to changing priorities, and respond positively to feedback.
  • Previous sales experience in sports or entertainment preferred.
  • Flexibility to work evenings, weekends, holidays, and extended hours as required by the baseball schedule and business needs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is constantly required to speak and hear/listen. The employee is frequently required to sit, stand, walk, and climb stairs. They are occasionally required to lift, carry, push, pull, handle, and grasp. The position is frequently exposed to extreme heat and humidity and elevated noise levels.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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