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Ticket Services Manager Jobs (NOW HIRING)

ASM Global

Usher/Ticket Taker

North Charleston, SC · On-site

Guest Services Manager FLSA STATUS: Part-Time, non-exempt LEGENDS & ASM GLOBAL Two powerhouse ... Seat guests according to ticket numbers and assist guests with all questions or concerns. * Monitor ...

Cresa

Workplace Services Manager I

Seattle, WA · On-site

$81K/yr

SIM ticket management for Daily Service Tickets, Data Corrections, Individual Moves (L7 and below), Onboards/Transfers, Locker Management * Meet all Service Line Agreement requirements by providing ...

Cresa

Workplace Services Manager I

Austin, TX · On-site

SIM ticket management for Daily Service Tickets, Data Corrections, Individual Moves (L7 and below), Onboards/Transfers, Locker Management * Meet all Service Line Agreement requirements by providing ...

Cresa

Workplace Services Manager I

Austin, TX · On-site

SIM ticket management for Daily Service Tickets, Data Corrections, Individual Moves (L7 and below), Onboards/Transfers, Locker Management * Meet all Service Line Agreement requirements by providing ...

Cresa

Workplace Services Manager I

Seattle, WA · On-site

$81K/yr

SIM ticket management for Daily Service Tickets, Data Corrections, Individual Moves (L7 and below), Onboards/Transfers, Locker Management * Meet all Service Line Agreement requirements by providing ...

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How much do ticket services manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for ticket services manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a ticket services manager?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a ticket services manager?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

How does a ticket services manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

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Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Usher/Ticket Taker

ASM Global

North Charleston, SC • On-site

Part-time

Re-posted 5 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

135th of 254 rated facilities management

Job description

POSITION: Usher/Door Guards/Ramp Guards/Ticket Takers
DEPARTMENT: Guest Services
REPORTS TO: Guest Services Manager
FLSA STATUS: Part-Time, non-exempt
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE ESSENTIAL DUTES AND RESPONSIBILITIES
  • Take tickets at the entrance of the Facilities.
  • Seat guests according to ticket numbers and assist guests with all questions or concerns.
  • Monitor door entrances and exits, keeping unauthorized persons out of restricted areas.
  • Handle all needs for guests with disabilities including ticketing, entrance/ exiting, seating and overall ADA compliance.
  • Patrol and maintain Front of House area of the Facilities, ensuring that all areas are clean, safe and secure.
  • Report incidents and related activities.
  • Ensures that each Guest attempting to enter the facility has a correct ticket for that event.
  • Maintains a smooth flow of traffic into facility.
  • Reads each ticket for correct event, date and time. If incorrect information is noted, directs guest Box Office for assistance or seeks assistance from Supervisor.
  • Can tickets quickly and efficiently and in the proper manner, depositing part of the ticket into the drop box and returning the other part to the guest.
  • Handles minor problems and guest complaints in a calm, professional, courteous and timely manner.
  • Provides special direction to guests in regard to handicapped seating, procedures for lost and found articles, restroom locations and specific event information as instructed in regard to assigned events.
  • Monitors assigned areas for accidents and unsafe conditions and reports violations to the appropriate personnel immediately.
  • Continually check assigned areas before, during and directly after events for damage and lost articles. Take lost articles to Guest Services and report any damages or other safety concerns to Event Supervisor.
  • Proactively greet guests as they approach seating area, check tickets for access to the seating area, and direct guests to their assigned seats
  • Monitor assigned section throughout the event for unruly guests, accidents and unsafe conditions. Adhere to building safety standards (i.e.: smoking, cameras, food/beverage policies and specific event requirements), Report violations to the appropriate personnel immediately.
  • Offer assistance to guests throughout the event, including directions to arena facilities, answering guest questions, and providing other assistance as required.
  • Attend event staff meetings, pre-event meetings and training classes to keep up to date on building policies and procedures

RAMP GUARD RESPONSIBILITIES
  • Remain stationed at the designated ramp location for the entirety of the assigned shift.
  • Monitor and control access to the ramp area to ensure that no guests or employees utilize the ramp without authorization.
  • Direct all guests and employees to enter through the designated lobby entrance and complete screening through the Evolv security system.
  • Maintain communication with the Lobby Supervisor and only permit access beyond the ramp area when authorized.
  • Follow all instructions provided by the Lobby Supervisor regarding operational changes, including procedures during inclement weather conditions.
  • Report to the assigned ramp post at the scheduled report time and remain attentive to security and access control responsibilities throughout the shift.
  • Notify and obtain approval from the Lobby Supervisor before leaving the assigned post for any reason, including restroom breaks.
  • Ensure continuous coverage of the ramp area by coordinating with the Lobby Supervisor prior to temporarily departing the post.

SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE SKILLS AND ABILITIES
Highschool Diploma/ GED
COMPENSATION
Competitive commensurate with experience.
WORKING CONDITIONS
Location: On Site 5001 Coliseum Drive, North Charleston, SC 29418
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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