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Ticket Services Manager Jobs (NOW HIRING)

AEG

Assistant Manager, Box Office

Inglewood, CA · On-site

As directed by the Sr. Manager, Ticket Services and Box Office, provide oversight of Box Office cash handling procedures including seller bank preparation, distribution, and reconciliation, cash ...

AEG

Coordinator, Ticket Operations

Chicago, IL · On-site

$20 - $21/hr

This position serves as a key liaison between the Ticket Sales and Service team, Stadium, and Box ... Ability to manage daily and weekly responsibilities with limited oversight * Experience handling ...

OWA

Guest Services Manager

Foley, AL · On-site

Lead, coach, and develop Guest Services supervisors and ambassadors * Foster a culture centered on ... Initiate and manage ticket creation process through third-party point-of-sale and e-commerce ...

OWA

Guest Services Manager

Foley, AL · On-site

Lead, coach, and develop Guest Services supervisors and ambassadors * Foster a culture centered on ... Initiate and manage ticket creation process through third-party point-of-sale and e-commerce ...

AMB Sports + Entertainment

$95 - $140/hr

Roles and Responsibilities Direct recruitment and hiring of a Ticket Sales Manager and Ticket ... services offered by NWSL Atlanta. Work with direct reports to propose creative ideas that will ...

New

theatreWashington

Patron Services Manager

Frederick, MD · On-site

$50 - $75/hr

Box Office Operations The Manager handles all day-to-day patron communication and ticket ... In the subject line, please write "Application - Patron Services Manager". Please apply by June 26 ...

ASM Global

Usher/Ticket Taker

North Charleston, SC · On-site

Guest Services Manager FLSA STATUS: Part-Time, non-exempt LEGENDS & ASM GLOBAL Two powerhouse ... Seat guests according to ticket numbers and assist guests with all questions or concerns. * Monitor ...

AEG

Usher/Ticket Taker

North Charleston, SC · On-site

Guest Services Manager FLSA STATUS: Part-Time, non-exempt LEGENDS & ASM GLOBAL Two powerhouse ... Seat guests according to ticket numbers and assist guests with all questions or concerns. * Monitor ...

ASM Global

Usher/Ticket Taker

North Charleston, SC · On-site

Guest Services Manager FLSA STATUS: Part-Time, non-exempt LEGENDS & ASM GLOBAL Two powerhouse ... Seat guests according to ticket numbers and assist guests with all questions or concerns. * Monitor ...

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Ticket Services Manager information

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How much do ticket services manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticket services manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a ticket services manager?

Ticket Services Managers are professionals responsible for overseeing the ticket sales and distribution process for events, venues, or organizations. They manage ticketing operations, including supervising staff, ensuring customer satisfaction, and implementing ticketing systems. Their duties often include handling customer inquiries, resolving ticketing issues, and coordinating with event organizers to maximize sales and attendance. Ticket Services Managers play a crucial role in ensuring that the ticketing experience is smooth, efficient, and compliant with company policies. They also analyze ticket sales data to help improve future events and strategies.

What are the key skills and qualifications needed to thrive as a ticket services manager?

To thrive as a Ticket Services Manager, you need experience in customer service, ticketing operations, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software such as Tessitura, AudienceView, or Ticketmaster, along with point-of-sale systems, is typically required. Outstanding organizational, problem-solving, and interpersonal communication skills enable effective team leadership and customer satisfaction. These competencies are crucial for ensuring efficient ticket sales, resolving customer issues, and optimizing event attendance in a fast-paced environment.

How does a ticket services manager typically collaborate with other departments within an organization?

A Ticket Services Manager regularly works with marketing, event operations, and customer service teams to ensure a seamless experience for attendees. They coordinate with marketing to implement promotions and communicate ticket availability, while partnering with event operations to align ticketing logistics with event layouts and security requirements. Close collaboration with customer service is essential to address patron inquiries and resolve ticketing issues efficiently, fostering a positive customer experience.

What is the difference between Ticket Services Manager vs Ticketing Coordinator?

AspectTicket Services ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing operations, manages staff, ensures customer satisfactionAssists with ticket sales, processes reservations, supports event setup
CredentialsExperience in ticketing systems, customer service skillsBasic knowledge of ticketing platforms, communication skills
Work EnvironmentManagement setting, office and event venuesSupport role, office and event locations
Industry UsageUsed in entertainment, sports, transportation sectorsCommon in event planning and venue management

The Ticket Services Manager typically handles overall ticketing operations and staff management, requiring more experience and leadership skills. The Ticketing Coordinator supports daily ticketing tasks and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

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Ticket Services Manager jobs near you
Infographic showing various Ticket Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Account Manager, Season Ticket Member Services

Denver Broncos and Stadium Management Company

Englewood, CO

$40K - $45K/yr

Full-time

Posted 11 days ago

Job description

JOB SUMMARY: The primary responsibility of this position is to interact with season ticket holders of the Denver Broncos via phone, email, chat and in person. The position will provide service outreach and education to all season ticket members throughout the year.

DUTIES AND RESPONSIBILITIES: 

Providing world-class customer service to all Denver Broncos season ticket members and patrons by:

  • Average 50-70 account touchpoints per day to build positive client relationships through phone calls, emails, messaging, handwritten notes, face to face engagement, in-seat visits, and client office visits
  • Perform gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership
  • Maintaining accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems
  • Drive Third Party Event (3PE) revenue by cross selling concerts and special events to Season Ticket Members
  • Consistently exceeds non-revenue metric expectations
  • Meet and exceed service levels, standards, and company values
  • Actively participate in season ticket member and organizational events
  • Collaborate with internal and cross departmental teammates to execute organizational initiatives
  • Assist in fulfilling member benefits, amenities, and service initiatives
  • Anticipate, respond, and resolve all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each client

MINIMUM REQUIREMENTS:

  • Bachelor's degree
  • 6-12 months of sports ticket sales and / or customer service preferred
  • Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule

PREFFERED QUALIFICATIONS: 

  • Working knowledge in the use of computerized ticketing software (Archtics, TM Host)
  • Proficient with Microsoft Office
  • Sales & Customer Service experience speaking to customers i.e., over the phone, online, and in person
  • Extensive understanding of the latest in ticket technology, including online account management and mobile applications
  • Working knowledge of Microsoft Dynamics CRM preferred
  • Self-motivated and solutions oriented
  • Excellent problem-solving skills and ability to multi-task
  • Detail oriented with strong prioritization and organization skills
  • Exceptional verbal and written communication skills

In accordance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $40,000 - $45,000.

This posting is anticipated to close on September 20th. Applications may be reviewed on a rolling basis, and the employer reserves the right to close the application window early if a qualified candidate pool is established.

Apply