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Airline Counter Agent Jobs (NOW HIRING)

Maximus Global Services

Customer Service Agent

Miami, FL · On-site

$21.91/hr

They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter ...

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Airline Counter Agent information

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$8

$17

$34

How much do airline counter agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for airline counter agent in the United States is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.99 per hour, depending on experience, location, and employer.

What is an airline counter agent?

Airline counter agents, also known as ticket or customer service agents, work at airport check-in counters to assist passengers with ticketing, check-in, baggage handling, and flight information. They help travelers with boarding passes, answer questions about flight schedules, and resolve issues such as delays or cancellations. Their role is crucial in ensuring a smooth and efficient airport experience for passengers before they board their flights.

What are the key skills and qualifications needed to thrive as an airline counter agent?

To thrive as an Airline Counter Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and identification verification procedures is essential. Excellent communication, problem-solving abilities, and patience help you handle stressful situations and diverse travelers effectively. These skills ensure efficient check-in processes, regulatory compliance, and a positive passenger experience, which are vital for airline operations.

What are some common challenges faced by airline counter agents during busy travel periods?

Airline counter agents often encounter high passenger volumes and tight schedules during peak travel times, such as holidays or major events. This can lead to long lines, impatient travelers, and frequent last-minute changes to bookings or flight statuses. Agents must stay calm under pressure, manage multiple tasks simultaneously, and provide excellent customer service while adhering to airline policies. Effective communication and problem-solving skills are essential to quickly resolve issues and keep operations running smoothly.

What is the difference between Airline Counter Agent vs Ticketing Agent?

AspectAirline Counter AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirport counters, customer service desksTravel agencies, airline offices
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary DutiesCheck-in passengers, handle baggage, assist with boardingSell tickets, manage reservations, provide travel info

Both Airline Counter Agents and Ticketing Agents work in the airline industry and require similar customer service skills. While Airline Counter Agents focus on passenger check-in and boarding processes at airports, Ticketing Agents primarily handle ticket sales and reservations, often within travel agencies or airline offices. Understanding these roles helps job seekers identify the right career path within the airline industry.

How hard is it to become an airline counter agent?

Becoming an airline counter agent typically requires a high school diploma or equivalent and good customer service skills. Employers often provide on-the-job training, and some positions may require basic computer proficiency and knowledge of airline systems. The role usually involves working flexible hours, including weekends and holidays.

How much do airline counter agents make?

Airline counter agents typically earn a median hourly wage of around $15 to $20, which translates to approximately $30,000 to $40,000 annually for full-time work. Salaries can vary based on experience, airline size, location, and whether the position includes benefits or overtime opportunities.

How to become an airline counter agent?

To become an airline counter agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is usually provided by the airline, and skills in communication, problem-solving, and familiarity with airline reservation systems are important. Some positions may require a valid work visa or background check.
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Airline Counter Agent jobs near you
Infographic showing various Airline Counter Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,841 per year, or $17.7 per hour.

Vendor Behind Counter (VBC) Agent

Huntleigh USA Corporation

Cleveland, OH • On-site

$15/hr

Other

Re-posted 29 days ago

Job description

NOW HIRING!
Vendor Behind Counter (VBC) Agent
Huntleigh USA Corporation
Location: Cleveland Hopkins International Airport - Cleveland, Ohio
Pay Rate: $15.00 per Hour
Huntleigh USA is currently seeking dependable and professional individuals to join our team at Cleveland Hopkins International Airport as Vendor Behind Counter (VBC) Agents. This is an excellent opportunity to work in a fast-paced airport environment supporting United Airlines operations and providing outstanding customer service.
Available Shifts
  • 4:00 a.m. - 12:00 p.m.
  • 11:00 a.m. - 7:00 p.m.
    • Split Shift:
      • 11:00 a.m. - 3:00 p.m. - Vendor Behind Counter (VBC)
      • 3:00 p.m. - 7:00 p.m. - Wheelchair Agent

Position Overview
The Vendor Behind Counter (VBC) Agent supports the United Airlines ticket counter by tagging passenger bags, placing luggage onto the conveyor belt, and asking required safety and security questions to ensure compliance with airline and Transportation Security Administration (TSA) standards.
This role requires strong attention to detail, professionalism, and the ability to work efficiently in a high-volume airport environment.
Key Duties & Responsibilities
  • Tag and process passenger luggage accurately
  • Lift and place bags onto the conveyor belt at the United Airlines ticket counter
  • Ask required safety and security questions to maintain in-flight safety standards
  • Provide clear and professional communication with passengers and airline staff
  • Maintain a clean and professional appearance at all times
  • For split-shift employees, transition to wheelchair agent duties from 3:00 p.m. to 7:00 p.m. as scheduled

Required Qualifications
  • Ability to lift 50 pounds or more repeatedly
  • Strong communication skills and professional demeanor
  • Reliable, punctual, and able to work scheduled shifts consistently
  • Good hygiene and professional appearance are mandatory
  • Dependable and committed to job responsibilities
  • Ability to work in a fast-paced, customer-facing environment

Ideal Candidate
We are looking for someone who:
  • Arrives on time and ready to work
  • Communicates clearly and professionally
  • Follows procedures and safety protocols
  • Takes pride in representing Huntleigh USA
  • Is dependable, detail-oriented, and comfortable with physical work

Why Join Huntleigh USA?
Huntleigh USA is a leading provider of aviation support services across airports throughout the United States. We value professionalism, reliability, and dedication to excellent customer service.
Apply Today!
If you are dependable, hardworking, and ready to begin a rewarding career in airport operations, apply now to join Huntleigh USA at Cleveland Hopkins International Airport.
Huntleigh USA is an Equal Opportunity Employer.

Apply