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Passenger Service Agent Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Agent

Miami, FL

$14.25 - $18.25/hr

Watch Our Passenger Service Agent Video Here: Key Responsibilities * Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport

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Menzies Aviation

Passenger Service Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Watch Our Passenger Service Agent Video Here: Key Responsibilities * Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport

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How much do passenger service agent jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for passenger service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Passenger Service Agent, and why are they important?

To thrive as a Passenger Service Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling protocols is essential. Outstanding communication, problem-solving, and conflict resolution skills help agents manage diverse passenger needs and high-pressure situations. These skills ensure efficient passenger processing, safety, and a positive travel experience for customers.

Which airlines pay the most for passenger service agent?

Major airlines such as Delta Air Lines, American Airlines, and United Airlines tend to offer higher salaries for passenger service agents compared to regional carriers. Compensation can vary based on experience, location, and union agreements, with larger airlines often providing better benefits and pay scales.

What Does a Passenger Service Agent Do?

A passenger service agent provides general support to passengers for an airline in an airport or other types of transportation hubs, such as a cruise terminal or railway station. Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding. Your duties in these positions include answering passenger questions, assigning seats, and scanning boarding passes. You can also help passengers rebook after delays or cancelations.

What are Passenger Service Agents?

Passenger Service Agents are airline or airport employees responsible for assisting travelers with the check-in process, boarding, ticketing, luggage handling, and answering questions about flights. They play a crucial role in ensuring passengers have a smooth and positive experience at the airport. Their duties often include verifying travel documents, issuing boarding passes, providing information about schedules, and helping with special needs or requests. Passenger Service Agents also coordinate with other airport staff to resolve problems such as delays or lost baggage. This role requires excellent communication and customer service skills.

What qualifications do I need to be a passenger service agent?

To become a passenger service agent, candidates typically need a high school diploma or equivalent. Good communication skills, customer service experience, and the ability to handle stressful situations are important; some employers also require a valid driver's license and the ability to work flexible hours, including nights and weekends.

How much is the salary of a passenger service agent?

The average salary of a passenger service agent typically ranges from $30,000 to $45,000 per year, depending on experience, location, and airline. Entry-level positions may start lower, while experienced agents or those working at major airports can earn higher wages, often with additional benefits such as shift differentials and overtime pay.

What are some common challenges faced by Passenger Service Agents when dealing with flight disruptions or irregular operations?

Passenger Service Agents often face challenges such as managing long lines, handling upset or anxious passengers, and quickly rebooking flights during delays or cancellations. Effective communication and problem-solving skills are crucial, as agents must provide clear information and empathetic support while coordinating with airline operations, baggage handlers, and gate staff. These high-pressure situations can be demanding, but they also help agents develop strong conflict resolution abilities and resilience, which are valuable for career advancement within the aviation industry.

What is the difference between Passenger Service Agent vs Ticketing Agent?

AspectPassenger Service AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline counters, ticketing offices
Employer & IndustryAirlines, airports

Passenger Service Agents and Ticketing Agents both work in airport environments, assisting travelers. While Passenger Service Agents focus on customer service, boarding, and baggage handling, Ticketing Agents primarily handle ticket sales and reservations. Both roles require similar credentials and are essential for airline operations, often overlapping in airport customer service areas.

What is the role of a passenger service agent?

A passenger service agent is responsible for assisting travelers with check-in, boarding, and baggage handling, ensuring a smooth airport experience. They often communicate with passengers, verify travel documents, and coordinate with airline staff to manage flight operations.
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Passenger Service Agent jobs near you
Infographic showing various Passenger Service Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.
Passenger Service Agent

Passenger Service Agent

Menzies Aviation

Miami, FL

$14.25 - $18.25/hr

Part-time

Posted 2 days ago

Menzies Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

33rd of 54 rated aviation services

Job description

Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

  • Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk

Key Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
  • Interpret identification labels along with baggage and cargo routing tags
  • Host self-service kiosks
  • Ensure that all work areas are organized
  • Keep a positive attitude while offering assistance
  • Ensure the safe and secure operations
  • Some bending, stretching, pushing & pulling
  • Perform other duties as assigned

Qualifications

  • Must be at least 18 years of age
  • Must pass a pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting/moving up to 70lbs of cargo and baggage
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

     Working Conditions

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

     This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

     Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

     Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

    What Menzies Aviation employees say

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