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Airline Customer Service Agent Jobs (NOW HIRING)

Unifi

CWA Airline Customer Service Agent

Mosinee, WI · On-site

$15.25 - $20.50/hr

General information Job Title CWA Airline Customer Service Agent Date Wednesday, October 22, 2025 Entity Unifi Aviation, LLC State Wisconsin City Mosinee Base Pay Rate: $ 14.00 Full/Part Time ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

TREGO DUGAN AVIATION OF GRAND ISLAND INC

$17/hr

... hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport ... Passenger Service Agent This position is responsible for providing total customer service to all ...

Unifi

CWA Airline Customer Service Agent

Mosinee, WI · On-site

$15.25 - $20.50/hr

General information Job Title CWA Airline Customer Service Agent Date Wednesday, October 22, 2025 Entity Unifi Aviation, LLC State Wisconsin City Mosinee Base Pay Rate: $ 14.00 Full/Part Time ...

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How much do airline customer service agent jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for airline customer service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What Does an Airline Customer Service Agent Do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What does a customer service agent do for an airline?

An airline customer service agent assists passengers with check-in, boarding, and baggage handling, provides information about flights and policies, and resolves issues related to reservations or delays. They often work at airport counters or gate areas and need strong communication and problem-solving skills. The role may require knowledge of airline systems and customer service certifications.

What are Airline Customer Service Agents?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

How to become an airport customer service agent?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, proficiency with computer systems, and the ability to work flexible hours are often required; some employers may also prefer bilingual abilities or certifications in customer service. Training is usually provided on the job to familiarize new agents with airline policies and procedures.

What are some common challenges faced by Airline Customer Service Agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What airline jobs pay well?

In airline customer service, supervisory roles such as Customer Service Supervisor or Lead Agent tend to pay higher salaries, often supplemented by shift differentials and overtime opportunities. Additionally, roles like Airport Manager or Operations Manager generally offer higher compensation, requiring experience and relevant certifications. Salaries vary by airline and location but tend to increase with responsibility and seniority.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

How to become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines require proficiency in multiple languages and may prefer candidates with knowledge of airline reservation systems and travel regulations. Applying through airline career portals or staffing agencies is common, and some positions may require background checks and training programs before starting the role.

What are the key skills and qualifications needed to thrive as an Airline Customer Service Agent, and why are they important?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.
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Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.
Airline Customer Service Agent

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

$17/hr

Full-time

Re-posted 14 days ago

GAT Airline Ground Support rating

3.7

Company rating: 3.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

53rd of 54 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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