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Airline Customer Service Agent Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

TREGO DUGAN AVIATION OF GRAND ISLAND INC

$17/hr

... hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport ... Passenger Service Agent This position is responsible for providing total customer service to all ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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Airline Customer Service Agent information

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How much do airline customer service agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for airline customer service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

What does an airline customer service agent do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What skills and qualifications do you need for an airline customer service agent?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.

What are some common challenges faced by airline customer service agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

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Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Airline Customer Service Agent

Trego-Dugan Aviation

Valparaiso, FL • On-site

$17/hr

Other

PTO

Re-posted 29 days ago

Trego-Dugan Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 67 rated aviation services

Job description

Aviation Customer/Passenger Service Agent

Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport.

Starting wage $17.00 per hour

Flight benefits

Paid time off

Must have a valid driver's license

Must pass a 10-year background check and pre-employment drug test

Available to work nights, weekends, and holidays

Must be able to complete required training

General purpose of job: Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential duties and responsibilities:

Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate

Ensures FAA, airline, and airport regulations are followed

Enforces safety/security measures and protects sensitive zones

Assists customers with special needs, i.e., customers who need assistance in boarding

Ad hoc assignments as requested by the lead or supervisor

Completing sales reports

Excellent communication skills

Able to read and write English, bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Must be well groomed

Other duties as assigned

Competency/behavioral requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations

Attention to detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others' needs and feelings and be understanding and helpful on the job

Abiding to TDA and airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

Physical demands:

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work environment:

Airport environment: indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other requirements and qualifications:

Education: High school diploma or equivalent

Experience: Minimum two (2) years customer service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old

Must have a valid driver's license

Must pass a ten (10) year background check and pre-employment drug test

Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Attend and successfully complete required training

Read and write English

Must be able to work a flexible schedule including nights, weekends, and holidays

What Trego-Dugan Aviation employees say

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