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How much do airline customer service agent part time jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for airline customer service agent part time in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist airline passengers with a range of needs before, during, and after flights. Their duties include checking in passengers, issuing boarding passes, handling luggage, resolving ticketing issues, and providing information about flights and airport services. They also help address customer concerns, manage delays or cancellations, and ensure compliance with security procedures. As a part-time agent, work hours may vary based on flight schedules and airport needs.

What skills and qualifications are needed to be an airline customer service agent?

To thrive as a Part-Time Airline Customer Service Agent, you need strong communication skills, problem-solving abilities, and customer service experience, usually supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and basic computer applications is typically required. Flexibility, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient passenger processing, resolve travel issues smoothly, and contribute to a positive travel experience for customers.

What challenges do part-time airline customer service agents face, and how can I prepare for them?

Part-time Airline Customer Service Agents often face challenges such as managing high passenger volumes during peak travel times, handling stressful situations like flight delays, and adapting to irregular or rotating shifts. To prepare, it's helpful to develop strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarizing yourself with airline policies and customer service best practices can also help you respond confidently to a variety of passenger needs and concerns.

What is the difference between Airline Customer Service Agent Part Time vs Airline Ticketing Agent?

AspectAirline Customer Service Agent Part TimeAirline Ticketing Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; familiarity with booking systems
Work EnvironmentAirports, ticket counters, customer service desksTicketing counters, airport terminals, online systems
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, travel agencies, airport ticketing offices
Common Search & ComparisonCustomer service roles in airlinesTicketing and reservation roles in airlines

Both roles involve working in airline customer service environments, but Airline Customer Service Agents focus on assisting passengers with check-in, boarding, and general inquiries, while Airline Ticketing Agents specialize in booking tickets, managing reservations, and processing payments. The roles often overlap but differ mainly in daily responsibilities and specific skill sets required.

Do airlines hire part-time airline customer service agents?

Many airlines do hire part-time airline customer service agents to handle passenger inquiries, check-ins, and other customer support tasks. These positions often offer flexible schedules and may require customer service skills and familiarity with airline reservation systems.

How do I become an airline customer service agent part time?

To become a part-time airline customer service agent, applicants typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Employers often require the ability to work flexible hours, including evenings and weekends, and may provide on-the-job training. Some positions may also require a valid identification and background check.
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Airline Customer Service Agent Part Time jobs near you
Infographic showing various Airline Customer Service Agent Part Time job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Airline Customer Service Agent, Part-Time

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Windsor Locks, CT • On-site

$19.09/hr

Part-time

PTO

Re-posted 27 days ago

Trego-Dugan Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 67 rated aviation services

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays.  Hours will vary based upon flight schedules. 

Number of weekly hours may increase or decrease due to seasonal flight changes. Must be available to work a minimum of three shifts per week. 


  • Paid Time Off
  • Paid Weekly
  • Paid Training
  • Flight Benefits
  • Must have a valid driver's license
  • Bilingual is a plus
  • Previous aviation experience preferred but not required
  • Must pass a 10-year background check and pre-employment drug test

Passenger Service Agent

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties and Responsibilities:

  • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
  • Ensures FAA, Airline, and airport regulations are followed
  • Enforces safety/security measures and protects sensitive zones
  • Assists Customers with special needs, i.e., Customers who need assistance in boarding
  • Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
  • Excellent communication skills
  • Able to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be well groomed and physically fit
  • Completely clean and search an aircraft
  • Other duties as assigned
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
  • Able to attend required training

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

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