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Airline Customer Service Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

TREGO DUGAN AVIATION OF GRAND ISLAND INC

$17/hr

Current shifts: ~ AM 3:45 AM - 11:45 AM ~ MID 10:00 AM - 6:30 PM ~ PM 5:30 PM - 3:00 AM Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

Hallmark Aviation Services

Be Seen First

Airline Customer Service Representative

Houston, TX · On-site

$15/hr

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of ...

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How much do airline customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for airline customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an airline customer service?

An Airline Customer Service job involves assisting passengers with check-in, boarding, reservations, baggage handling, and addressing inquiries or concerns. Employees in this role ensure a smooth travel experience by providing excellent customer support both in-person at the airport and via phone or online. They also handle complaints, resolve issues, and communicate important flight information. Strong communication and problem-solving skills are essential for this position.

What does an airline customer service do?

A typical day as an Airline Customer Service representative involves assisting passengers with check-in, answering travel inquiries, rebooking flights, handling luggage issues, and resolving any concerns that may arise during the travel process. You’ll regularly collaborate with flight crews, gate agents, and supervisors to ensure seamless operations and a positive passenger experience. The job often requires working in shifts, including early mornings, evenings, weekends, and holidays, given the 24/7 nature of air travel. Adapting quickly to changing situations and staying calm under pressure are common aspects of the workday.

What are the key skills and qualifications needed to thrive in airline customer service?

To thrive as an Airline Customer Service professional, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems like SABRE or Amadeus, as well as basic computer proficiency, is often required. Outstanding communication, patience, and conflict resolution skills enable you to handle a wide range of passenger needs with professionalism. These competencies are crucial for ensuring smooth travel experiences, maintaining high customer satisfaction, and efficiently managing fast-paced airport environments.

How do I become an airline customer service representative?

To become an airline customer service representative, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and the ability to work flexible hours. Some employers prefer prior experience in customer service or familiarity with airline reservation systems and may require training provided by the airline.

How to get hired with an airline customer service?

To get hired as an airline customer service representative, candidates should have strong communication skills, a customer-focused attitude, and previous experience in hospitality or retail. A high school diploma or equivalent is typically required, and proficiency in multiple languages or familiarity with airline reservation systems can be advantageous. Applying through airline career portals and preparing for interviews that assess problem-solving and interpersonal skills are key steps in the hiring process.

What are good paying airline customer service jobs?

Higher-paying airline customer service roles include supervisory or managerial positions such as Customer Service Manager or Lead Agent, which often require experience and leadership skills. Salaries for these roles can range from $40,000 to over $60,000 annually, depending on the airline and location. Certifications in customer service or airline operations can also enhance earning potential.
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Airline Customer Service jobs near you
Infographic showing various Airline Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

$17/hr

Full-time

Re-posted 22 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 67 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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