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Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Work independently without direct supervision. Requirements: * Must be at least 18 years of age

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How much do airline customer service director jobs pay per year?

As of Aug 13, 2026, the average yearly pay for airline customer service director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does an airline customer service director do?

An Airline Customer Service Director oversees the customer service operations within an airline, ensuring that passengers have a positive and efficient experience. They manage customer service teams, develop policies and procedures, handle escalated complaints, and coordinate with other departments like operations and security. Their responsibilities also include monitoring service quality, implementing training programs, and ensuring compliance with industry regulations. Ultimately, they strive to improve customer satisfaction and uphold the airline's reputation.

What are the key skills and qualifications needed to thrive as an airline customer service director, and why are they important?

To thrive as an Airline Customer Service Director, you need extensive experience in customer service management, a bachelor's degree (often in business or hospitality), and strong knowledge of airline industry operations. Familiarity with customer relationship management (CRM) systems, airline reservation platforms, and relevant safety or service certifications is typically required. Exceptional leadership, conflict resolution, and communication skills help build high-performing teams and ensure positive passenger experiences. These competencies are vital for maintaining service standards, resolving escalated issues, and driving customer loyalty in a highly competitive industry.

How does an airline customer service director typically collaborate with other departments to improve the passenger experience?

An Airline Customer Service Director frequently works cross-functionally with departments such as flight operations, ground services, marketing, and IT to ensure a seamless passenger journey. This collaboration involves coordinating responses to operational disruptions, developing customer feedback initiatives, and implementing technology solutions to streamline service. By working closely with these teams, the director can proactively address issues, align service standards, and drive improvements in customer satisfaction across all touchpoints. Regular interdepartmental meetings and joint projects are common to foster communication and effective problem-solving.
More about Airline Customer Service Director jobs
What cities are hiring for Airline Customer Service Director jobs? Cities with the most Airline Customer Service Director job openings:
What are the most commonly searched types of Airline Customer Service jobs? The most popular types of Airline Customer Service jobs are:
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Airline Customer Service Director jobs near you
Infographic showing various Airline Customer Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

Other

Re-posted 10 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

64th of 66 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.
Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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