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Airline Customer Service Director Jobs (NOW HIRING)

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Airline Customer Service Director information

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$196.5K

How much do airline customer service director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for airline customer service director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does an airline customer service director do?

An Airline Customer Service Director oversees the customer service operations within an airline, ensuring that passengers have a positive and efficient experience. They manage customer service teams, develop policies and procedures, handle escalated complaints, and coordinate with other departments like operations and security. Their responsibilities also include monitoring service quality, implementing training programs, and ensuring compliance with industry regulations. Ultimately, they strive to improve customer satisfaction and uphold the airline's reputation.

What are the key skills and qualifications needed to thrive as an airline customer service director, and why are they important?

To thrive as an Airline Customer Service Director, you need extensive experience in customer service management, a bachelor's degree (often in business or hospitality), and strong knowledge of airline industry operations. Familiarity with customer relationship management (CRM) systems, airline reservation platforms, and relevant safety or service certifications is typically required. Exceptional leadership, conflict resolution, and communication skills help build high-performing teams and ensure positive passenger experiences. These competencies are vital for maintaining service standards, resolving escalated issues, and driving customer loyalty in a highly competitive industry.

How does an airline customer service director typically collaborate with other departments to improve the passenger experience?

An Airline Customer Service Director frequently works cross-functionally with departments such as flight operations, ground services, marketing, and IT to ensure a seamless passenger journey. This collaboration involves coordinating responses to operational disruptions, developing customer feedback initiatives, and implementing technology solutions to streamline service. By working closely with these teams, the director can proactively address issues, align service standards, and drive improvements in customer satisfaction across all touchpoints. Regular interdepartmental meetings and joint projects are common to foster communication and effective problem-solving.
More about Airline Customer Service Director jobs

What cities are hiring for Airline Customer Service Director jobs?

Cities with the most Airline Customer Service Director job openings:

What are the most commonly searched types of Airline Customer Service jobs?

The most popular types of Airline Customer Service jobs are:

What states have the most Airline Customer Service Director jobs?

States with the most job openings for Airline Customer Service Director jobs include:

Infographic showing various Airline Customer Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Airline Customer Service Representatives (Spanish Speakers Needed)

Hallmark Aviation Services

Atlanta, GA

$18.50/hr

Part-time

Re-posted 3 days ago


Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 67 rated aviation services


Job description

 "ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" 

WE ARE HIRING CUSTOMER SERVICE AGENTS FOR PRESTIGEOUS INTERNATIONAL AIRLINES IN ATL - STARTING AT $18.50/hr

Spanish Speakers Needed!!!

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. We cater to a distinctive clientele.

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our international airline. Great entry-level airline opportunity. Apply today!

Basic Requirements

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
  • Background Check, Fingerprinting required
  • English proficient, other languages are a plus.
  • Computer savvy

**DRUG SCREENING REQUIRED AT TIME OF HIRE**
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

  • Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
  • Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
  • Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
  • Translate, transcribe when possible
  • Take care when handling company assets and be aware of costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labelling
  • Operate machinery in accordance to operational policies and standards
  • Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
  • Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Varied shifts within a 24 hour clock

* Some overtime

* Occasional lifting of 23 kg; 32 kg with assistance. 

* Long periods of standing and walking long distances

* Pulling, pushing and moving large bulky items including carts

* Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions:
Involves continuous people interaction and exposure to aircraft sounds

 Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


What Hallmark Aviation Services employees say

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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