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$123.3K

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How much do airline customer service director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for airline customer service director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does an airline customer service director do?

An Airline Customer Service Director oversees the customer service operations within an airline, ensuring that passengers have a positive and efficient experience. They manage customer service teams, develop policies and procedures, handle escalated complaints, and coordinate with other departments like operations and security. Their responsibilities also include monitoring service quality, implementing training programs, and ensuring compliance with industry regulations. Ultimately, they strive to improve customer satisfaction and uphold the airline's reputation.

What are the key skills and qualifications needed to thrive as an airline customer service director, and why are they important?

To thrive as an Airline Customer Service Director, you need extensive experience in customer service management, a bachelor's degree (often in business or hospitality), and strong knowledge of airline industry operations. Familiarity with customer relationship management (CRM) systems, airline reservation platforms, and relevant safety or service certifications is typically required. Exceptional leadership, conflict resolution, and communication skills help build high-performing teams and ensure positive passenger experiences. These competencies are vital for maintaining service standards, resolving escalated issues, and driving customer loyalty in a highly competitive industry.

How does an airline customer service director typically collaborate with other departments to improve the passenger experience?

An Airline Customer Service Director frequently works cross-functionally with departments such as flight operations, ground services, marketing, and IT to ensure a seamless passenger journey. This collaboration involves coordinating responses to operational disruptions, developing customer feedback initiatives, and implementing technology solutions to streamline service. By working closely with these teams, the director can proactively address issues, align service standards, and drive improvements in customer satisfaction across all touchpoints. Regular interdepartmental meetings and joint projects are common to foster communication and effective problem-solving.
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Airline Customer Service Director jobs near you
Infographic showing various Airline Customer Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Airline Customer Service Agent LAX - English/Japanese Speakers

Pacific Aviation

Seattle, WA • On-site

$25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Hourly Pay $25.00 per hour
Join Pacific Aviation at LAX - Where Every Journey Begins with You!
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger's Journey:
    • Welcome and assist passengers through check-in, boarding, and arrival processes
    • Accurately review travel documents and issue boarding passes
    • Offer bilingual assistance to travelers with questions or concerns
    • Communicate clearly with passengers, coworkers, and airline staff
    • Help maintain a smooth flow of operations in the terminal
    • Ensure compliance with airline procedures and safety standards
    • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements
What We're Looking For:
  • Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):
4-5-hour shifts available for the following time slot:
    • 6:00 AM - 1:00 PM
    • Must be available to work at least 4 days per week, including weekends and holidays.

Bilingual Preferred:
  • English + Japanese

Benefits
  • Hourly Pay Rate: $25.00
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement

Ready to Take Off with Pacific Aviation? Apply Today!
If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply