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Overnight Airline Customer Service Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

TREGO DUGAN AVIATION OF GRAND ISLAND INC

$17/hr

  • PTO

Current shifts: ~ AM 3:45 AM - 11:45 AM ~ MID 10:00 AM - 6:30 PM ~ PM 5:30 PM - 3:00 AM Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach ...

Hallmark Aviation Services

Be Seen First

Airline Customer Service Representative

Houston, TX · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of ...

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Overnight Airline Customer Service information

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How much do overnight airline customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for overnight airline customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by overnight airline customer service representatives, and how can they be managed?

Overnight Airline Customer Service representatives often handle unique challenges such as managing passenger concerns during flight delays, cancellations, or rebookings when fewer resources or supervisors may be available. Additionally, working overnight can present difficulties in maintaining energy and alertness, especially during slow periods. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear communication with both passengers and team members, and practice effective self-care to stay focused during long shifts. Team collaboration, even during off-hours, is facilitated through regular briefings and digital communication tools.

What is an overnight airline customer service representative?

Overnight airline customer service representatives are staff members who assist passengers during nighttime or early morning hours at airports. They handle tasks such as checking in travelers, answering questions, rebooking flights, and resolving issues that arise when flights are delayed or canceled overnight. These representatives play a crucial role in ensuring a smooth travel experience for passengers, especially when regular daytime staff are not available. They are trained to manage unexpected situations and provide support during less busy but critical hours.

What are the key skills and qualifications needed to thrive as an overnight airline customer service representative?

To thrive as an Overnight Airline Customer Service Representative, you need strong interpersonal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and ticketing platforms is typically required, and training in customer service procedures is often provided. Patience, adaptability, and stress management are essential soft skills for handling irate passengers and resolving issues during night shifts. These skills and qualities are critical to ensuring seamless passenger experiences and efficient airport operations during overnight hours.
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Overnight Airline Customer Service jobs near you
Infographic showing various Overnight Airline Customer Service job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

$17/hr

Full-time

Re-posted 13 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

64th of 66 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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