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Full Time Airline Customer Service Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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Full Time Airline Customer Service information

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How much do full time airline customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for full time airline customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Airline Customer Service vs Part Time Airline Customer Service?

AspectFull Time Airline Customer ServicePart Time Airline Customer Service
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
Job StabilityHigher stability and benefitsLess stability, limited or no benefits
SchedulingFixed or predictable scheduleFlexible, variable shifts
CredentialsUsually requires customer service experience and airline-specific trainingSimilar requirements, often less extensive training

Full Time Airline Customer Service roles offer more consistent hours, stability, and benefits compared to Part Time positions. Both roles involve assisting passengers, handling inquiries, and ensuring a positive travel experience, but full-time roles are ideal for those seeking a stable career in the airline industry.

What cities are hiring for Full Time Airline Customer Service jobs?

Cities with the most Full Time Airline Customer Service job openings:

What are the most commonly searched types of Airline Customer Service jobs?

The most popular types of Airline Customer Service jobs are:

What states have the most Full Time Airline Customer Service jobs?

States with the most job openings for Full Time Airline Customer Service jobs include:

Full Time Airline Customer Service jobs near you

Airline Customer Service Agent

wearegat

Eugene, OR • On-site

Full-time

Re-posted 27 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 67 rated aviation services

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience.  Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

  • Must be able to announce both incoming and outbound flights.

  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

  • Able to stand and work in one location for up to four hours at a time.

  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

  • Work independently without direct supervision.

Requirements:

  • Must be at least 18 years of age

  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

  • Ability to read, speak, and understand the English language.

  • Ability to stand for long periods of time

  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

  • Possess entry-level computer skills

  • Occasionally lift bags or items weighing between 50 and 70 pounds

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

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