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Assistant Airline Customer Service information

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How much do assistant airline customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for assistant airline customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Assistant Airline Customer Service vs Ticketing Agent?

AspectAssistant Airline Customer ServiceTicketing Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentAirports, airline offices, customer service countersAirports, ticketing counters, airline offices
Employer & Industry UsageAirlines, travel agenciesAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle inquiries, resolve issuesSell tickets, issue boarding passes, manage reservations

While both roles involve customer interaction in the airline industry, Assistant Airline Customer Service focuses on assisting passengers with a variety of issues, whereas Ticketing Agents primarily handle ticket sales and reservations. Both positions require strong communication skills and are essential for smooth airline operations.

What cities are hiring for Assistant Airline Customer Service jobs? Cities with the most Assistant Airline Customer Service job openings:
What are the most commonly searched types of Airline Customer Service jobs? The most popular types of Airline Customer Service jobs are:
What states have the most Assistant Airline Customer Service jobs? States with the most job openings for Assistant Airline Customer Service jobs include:
Assistant Airline Customer Service jobs near you
Airline Customer Service Agent

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

Other

Posted 13 days ago

GAT Airline Ground Support rating

3.7

Company rating: 3.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

52nd of 53 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.
Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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What GAT Airline Ground Support employees say

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