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Assistant Airline Customer Service Jobs (NOW HIRING)

TREGO DUGAN AVIATION OF GRAND ISLAND INC

$17/hr

Current shifts: ~ AM 3:45 AM - 11:45 AM ~ MID 10:00 AM - 6:30 PM ~ PM 5:30 PM - 3:00 AM Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach ...

Hallmark Aviation Services

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Airline Customer Service Representative

Houston, TX · On-site

$15/hr

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of ...

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Assistant Airline Customer Service information

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How much do assistant airline customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for assistant airline customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Assistant Airline Customer Service vs Ticketing Agent?

AspectAssistant Airline Customer ServiceTicketing Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentAirports, airline offices, customer service countersAirports, ticketing counters, airline offices
Employer & Industry UsageAirlines, travel agenciesAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle inquiries, resolve issuesSell tickets, issue boarding passes, manage reservations

While both roles involve customer interaction in the airline industry, Assistant Airline Customer Service focuses on assisting passengers with a variety of issues, whereas Ticketing Agents primarily handle ticket sales and reservations. Both positions require strong communication skills and are essential for smooth airline operations.

What cities are hiring for Assistant Airline Customer Service jobs? Cities with the most Assistant Airline Customer Service job openings:
What are the most commonly searched types of Airline Customer Service jobs? The most popular types of Airline Customer Service jobs are:
What states have the most Assistant Airline Customer Service jobs? States with the most job openings for Assistant Airline Customer Service jobs include:
Assistant Airline Customer Service jobs near you

Airline Customer Service Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC

On-site

$17/hr

Part-time

PTO

Re-posted 12 days ago

Trego-Dugan Aviation rating

6.4

Company rating: 6.4 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

37th of 63 rated aviation services

Job description

Shift availability

Hiring for all shifts - you must be able to work the hours you are hired for.


Current shifts:

~ AM 3:45 AM - 11:45 AM

~ MID 10:00 AM - 6:30 PM

~ PM 5:30 PM - 3:00 AM



Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport

  • Starting wage $17.00 per hour
  • Flight Benefits
  • Paid Time Off
  • Must have a valid driver's license.
  • Must pass a 10-year background check and pre-employment drug test.
  • Available to work nights, weekends, and holidays
  • Must be able to complete required training.


General Purpose of Job :

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.

Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.

Ensures FAA, Airline, and airport regulations are followed.

Enforces safety/security measures and protects sensitive zones.

Assists Customers with special needs, i.e., Customers who need assistance in boarding.

Ad hoc assignments as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English, bilingual skills a plus.

Ability to work efficiently under time constraints.

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.

Must be well groomed.

Other duties as assigned.

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude.

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.

Willingness to take on responsibilities and challenges.

Be sensitive to others' needs and feelings and be understanding and helpful on the job.

Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands:

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old.

Must have a valid driver’s license.

Must pass a ten (10) year background check and pre-employment drug test.

Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Attend and successfully complete required training.

Read and write English.

MUST be able to work a flexible schedule including nights, weekends and holidays.


What Trego-Dugan Aviation employees say

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