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Delta Airline Customer Service Agent Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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How much do delta airline customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for delta airline customer service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What does a Delta Airline Customer Service Agent do?

A Delta Airline Customer Service Agent assists passengers with a variety of needs, including check-in, ticketing, baggage handling, and addressing flight-related inquiries. They play a key role in ensuring a smooth travel experience by providing information, resolving issues, and maintaining a high level of customer service. These agents also help enforce airline policies and safety regulations, making them an essential part of airport operations.

What are the key skills and qualifications needed to thrive as a Delta Airline Customer Service Agent?

To thrive as a Delta Airline Customer Service Agent, you need strong interpersonal communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and customer support software is commonly required. Exceptional problem-solving abilities, patience, and a calm demeanor help agents excel in handling customer inquiries and stressful situations. These skills ensure smooth travel experiences, maintain Delta’s reputation for service, and contribute to customer satisfaction and loyalty.

What are some common challenges Delta Airline Customer Service Agents face, and how are they supported in overcoming them?

Delta Airline Customer Service Agents frequently manage high-pressure situations, such as assisting frustrated passengers during delays or cancellations. They must balance empathy with efficiency to resolve issues quickly while maintaining Delta’s high service standards. Agents receive comprehensive training in conflict resolution and customer care, and they are supported by supervisors and team leads who provide guidance and backup during peak times. The collaborative team environment ensures agents can lean on one another and escalate complex situations as needed.

Does Delta Airline Customer Service Agent offer remote customer service jobs?

Delta Airline Customer Service Agents typically work on-site at airport locations to assist passengers with check-in, boarding, and inquiries. While some customer service roles in the airline industry may offer remote options, most Delta agents are required to be physically present at the airport to perform their duties effectively.

How do I become a Delta Airline Customer Service Agent?

To become a Delta Airline Customer Service Agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. The application process involves submitting an online application, passing interviews, and completing any required training or certification programs. Prior experience with airline systems or multilingual abilities can be advantageous.

What are popular job titles related to Delta Airline Customer Service Agent jobs?

For Delta Airline Customer Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Delta Airline Customer Service Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

$17/hr

Full-time

Re-posted 7 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 68 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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