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Airline Customer Service Agent Training Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

GAT Airline Ground Support

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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Airline Customer Service Agent Training information

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How much do airline customer service agent training jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for airline customer service agent training in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

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For Airline Customer Service Agent Training jobs, the most frequently searched job titles are:

Infographic showing various Airline Customer Service Agent Training job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Airline Customer Service Agent

Eugene, OR

wearegat
See more jobs at wearegatexternal

Full-time

Re-posted 10 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 68 rated aviation services

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience.  Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

  • Must be able to announce both incoming and outbound flights.

  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

  • Able to stand and work in one location for up to four hours at a time.

  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

  • Work independently without direct supervision.

Requirements:

  • Must be at least 18 years of age

  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

  • Ability to read, speak, and understand the English language.

  • Ability to stand for long periods of time

  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

  • Possess entry-level computer skills

  • Occasionally lift bags or items weighing between 50 and 70 pounds

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

  • Must be able to work nights, weekends, and holidays

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