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Airline Customer Service Jobs in Raleigh, NC (NOW HIRING)

Unifi

Airport Customer Service Agent PT (AC) - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ... Responsible for providing customer service to passengers for all aspects of arrivals, ticketing ...

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How much do airline customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for airline customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an airline customer service?

An Airline Customer Service job involves assisting passengers with check-in, boarding, reservations, baggage handling, and addressing inquiries or concerns. Employees in this role ensure a smooth travel experience by providing excellent customer support both in-person at the airport and via phone or online. They also handle complaints, resolve issues, and communicate important flight information. Strong communication and problem-solving skills are essential for this position.

What does an airline customer service do?

A typical day as an Airline Customer Service representative involves assisting passengers with check-in, answering travel inquiries, rebooking flights, handling luggage issues, and resolving any concerns that may arise during the travel process. You’ll regularly collaborate with flight crews, gate agents, and supervisors to ensure seamless operations and a positive passenger experience. The job often requires working in shifts, including early mornings, evenings, weekends, and holidays, given the 24/7 nature of air travel. Adapting quickly to changing situations and staying calm under pressure are common aspects of the workday.

What are the key skills and qualifications needed to thrive in airline customer service?

To thrive as an Airline Customer Service professional, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems like SABRE or Amadeus, as well as basic computer proficiency, is often required. Outstanding communication, patience, and conflict resolution skills enable you to handle a wide range of passenger needs with professionalism. These competencies are crucial for ensuring smooth travel experiences, maintaining high customer satisfaction, and efficiently managing fast-paced airport environments.

How do I become an airline customer service representative?

To become an airline customer service representative, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and the ability to work flexible hours. Some employers prefer prior experience in customer service or familiarity with airline reservation systems and may require training provided by the airline.

How to get hired with an airline customer service?

To get hired as an airline customer service representative, candidates should have strong communication skills, a customer-focused attitude, and previous experience in hospitality or retail. A high school diploma or equivalent is typically required, and proficiency in multiple languages or familiarity with airline reservation systems can be advantageous. Applying through airline career portals and preparing for interviews that assess problem-solving and interpersonal skills are key steps in the hiring process.

What are good paying airline customer service jobs?

Higher-paying airline customer service roles include supervisory or managerial positions such as Customer Service Manager or Lead Agent, which often require experience and leadership skills. Salaries for these roles can range from $40,000 to over $60,000 annually, depending on the airline and location. Certifications in customer service or airline operations can also enhance earning potential.

What are the most commonly searched types of Airline Customer Service jobs in Raleigh, NC?

The most popular types of Airline Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Airline Customer Service jobs in Raleigh, NC?

For Airline Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Airline Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Airline Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Airline Customer Service jobs?

Cities near Raleigh, NC with the most Airline Customer Service job openings:

Airline Customer Service jobs near you
Infographic showing various Airline Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Airline Agent, Passenger Service PT

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Morrisville, NC • On-site

$16.50/hr

Part-time

Posted 20 days ago

Trego-Dugan Aviation rating

6.3

Company rating: 6.3 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

40th of 66 rated aviation services

Job description

Alaska Commitment & Completion Bonus
All candidates must complete and be signed off on all Alaska training, including immersion training in Seattle and all on‑the‑job training (OJT), plus Jet Bridge and BSO training. This training process takes approximately 30 days.
The $1,000 incentive* will be paid in two installments: $500 upon successful completion and signoff of training, and $500 after six months of employment.
See below for conditions.
Conditions: Payment contingent on completion of all Alaska training components, successful sign‑off on immersion training in Seattle, and completion of all OJT, Jet Bridge, and BSO training within the approximate 30‑day training window; second installment payable after six continuous months of employment.


  • Part-Time Positions
  • Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
  • Number of weekly hours may increase or decrease due to seasonal flight changes.
  • Must be willing to travel to Seattle WA for 8 days of training
  • Must be able to work either AM 4am - 8am or PM 2:30pm - 7:30pm
  • Position will serve the Alaska and Sun Country products


General Purpose of Job (s):

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.

Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.

Ensures compliance with FAA, Airline, and airport regulations.

Enforces safety/security measures and protects sensitive zones.

Assists Customers with special needs, e.g., those needing assistance with boarding.

Ad hoc assignments, as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English; bilingual skills a plus.

Ability to work efficiently under time constraints.

Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.

Must be well-groomed.

Other duties as assigned.

Complete all required training

Only complete tasks for which you are fully trained

Report any safety hazard or incident immediately

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude.

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.

Willingness to take on responsibilities and challenges.

Be sensitive to others' needs and feelings and be helpful on the job.

Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands:

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum two (2) years of Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old.

Must have a valid driver’s license.

Must pass a ten (10) year background check and pre-employment drug test.

Must have authorization to work in the U.S. as defined in the Immigration Act of 1986

Attend and successfully complete required training.

Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.


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