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Airline Customer Service Agent Part Time Jobs (NOW HIRING)

Unifi

OMA Delta Customer Service Agent - Part Time

Omaha, NE · On-site

$14.75 - $19.75/hr

General information Job Title OMA Delta Customer Service Agent - Part Time Date Tuesday, August 11, 2026 Entity Unifi Aviation, LLC State Nebraska City Omaha Base Pay Rate: $ 16.55 Full/Part Time ...

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Airline Customer Service Agent Part Time information

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How much do airline customer service agent part time jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for airline customer service agent part time in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist airline passengers with a range of needs before, during, and after flights. Their duties include checking in passengers, issuing boarding passes, handling luggage, resolving ticketing issues, and providing information about flights and airport services. They also help address customer concerns, manage delays or cancellations, and ensure compliance with security procedures. As a part-time agent, work hours may vary based on flight schedules and airport needs.

What skills and qualifications are needed to be an airline customer service agent?

To thrive as a Part-Time Airline Customer Service Agent, you need strong communication skills, problem-solving abilities, and customer service experience, usually supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and basic computer applications is typically required. Flexibility, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient passenger processing, resolve travel issues smoothly, and contribute to a positive travel experience for customers.

What challenges do part-time airline customer service agents face, and how can I prepare for them?

Part-time Airline Customer Service Agents often face challenges such as managing high passenger volumes during peak travel times, handling stressful situations like flight delays, and adapting to irregular or rotating shifts. To prepare, it's helpful to develop strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarizing yourself with airline policies and customer service best practices can also help you respond confidently to a variety of passenger needs and concerns.

What is the difference between Airline Customer Service Agent Part Time vs Airline Ticketing Agent?

AspectAirline Customer Service Agent Part TimeAirline Ticketing Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; familiarity with booking systems
Work EnvironmentAirports, ticket counters, customer service desksTicketing counters, airport terminals, online systems
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, travel agencies, airport ticketing offices
Common Search & ComparisonCustomer service roles in airlinesTicketing and reservation roles in airlines

Both roles involve working in airline customer service environments, but Airline Customer Service Agents focus on assisting passengers with check-in, boarding, and general inquiries, while Airline Ticketing Agents specialize in booking tickets, managing reservations, and processing payments. The roles often overlap but differ mainly in daily responsibilities and specific skill sets required.

Do airlines hire part-time airline customer service agents?

Many airlines do hire part-time airline customer service agents to handle passenger inquiries, check-ins, and other customer support tasks. These positions often offer flexible schedules and may require customer service skills and familiarity with airline reservation systems.

How do I become an airline customer service agent part time?

To become a part-time airline customer service agent, applicants typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Employers often require the ability to work flexible hours, including evenings and weekends, and may provide on-the-job training. Some positions may also require a valid identification and background check.
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Airline Customer Service Agent Part Time jobs near you
Infographic showing various Airline Customer Service Agent Part Time job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

Customer Service Agent (Part-Time)

Piedmont Airlines, Inc.

Albany, NY • On-site

$16/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

Piedmont Airlines rating

5.5

Company rating: 5.5 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

24th of 26 rated airlines

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:
  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Preferred Qualifications:
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Work Environment:
  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$16.00/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
September 11, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

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