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Airline Customer Service Agent Jobs in Raleigh, NC

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

... service. That's what makes us different. That's why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$15 - $20/hr

Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an ...

NC Farm Bureau

Customer Service Agent

Durham, NC · On-site

$37K/yr

Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an ...

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All JobsAirline Customer Service Agent JobsAirline Customer Service Agent Jobs in Raleigh, NC

Airline Customer Service Agent information

See Raleigh, NC salary details

$12

$17

$20

How much do airline customer service agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for airline customer service agent in Raleigh, NC is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.70 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

What does an airline customer service agent do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What skills and qualifications do you need for an airline customer service agent?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.

What are some common challenges faced by airline customer service agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

More about Airline Customer Service Agent jobs

What are the most commonly searched types of Airline Customer Service Agent jobs in Raleigh, NC?

The most popular types of Airline Customer Service Agent jobs in Raleigh, NC are:

What are popular job titles related to Airline Customer Service Agent jobs in Raleigh, NC?

For Airline Customer Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Airline Customer Service Agent jobs in Raleigh, NC look for?

The top searched job categories for Airline Customer Service Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Airline Customer Service Agent jobs?

Cities near Raleigh, NC with the most Airline Customer Service Agent job openings:

Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,505 per year, or $17.1 per hour.

Airline Agent, Passenger Service PT

Morrisville, NC • On-site

TREGO DUGAN AVIATION OF GRAND ISLAND INC
Aviation • 1 - 5K employees

6.2

Company rating: 6.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 67 rated aviation services

Great coworkers

People enjoy working here

Respectful managers

Learn more about TREGO DUGAN AVIATION OF GRAND ISLAND INCexternal

$16.50/hr

Part-time

Posted 29 days ago

Job description

Alaska Commitment & Completion Bonus
All candidates must complete and be signed off on all Alaska training, including immersion training in Seattle and all on‑the‑job training (OJT), plus Jet Bridge and BSO training. This training process takes approximately 30 days.
The $1,000 incentive* will be paid in two installments: $500 upon successful completion and signoff of training, and $500 after six months of employment.
See below for conditions.
Conditions: Payment contingent on completion of all Alaska training components, successful sign‑off on immersion training in Seattle, and completion of all OJT, Jet Bridge, and BSO training within the approximate 30‑day training window; second installment payable after six continuous months of employment.


  • Part-Time Positions 
  • Must be able to work a flexible schedule including nights, weekends, and holidays.  Hours will vary based upon flight schedules. 
  • Number of weekly hours may increase or decrease due to seasonal flight changes.
  • Must be willing to travel to Seattle WA for 8 days of training
  • Must be able to work either AM 4am - 8am or PM 2:30pm - 7:30pm
  • Position will serve the Alaska and Sun Country products


General Purpose of Job (s):

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.

Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.

Ensures compliance with FAA, Airline, and airport regulations.

Enforces safety/security measures and protects sensitive zones.

Assists Customers with special needs, e.g., those needing assistance with boarding.

Ad hoc assignments, as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English; bilingual skills a plus.

Ability to work efficiently under time constraints.

Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.

Must be well-groomed.

Other duties as assigned.

Complete all required training

Only complete tasks for which you are fully trained

Report any safety hazard or incident immediately

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude.

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.

Willingness to take on responsibilities and challenges.

Be sensitive to others' needs and feelings and be helpful on the job.

Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands:

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum two (2) years of Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old.

Must have a valid driver’s license.

Must pass a ten (10) year background check and pre-employment drug test.

Must have authorization to work in the U.S. as defined in the Immigration Act of 1986

Attend and successfully complete required training.

Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.


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