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Answering Service Agent Jobs in Raleigh, NC (NOW HIRING)

The Mayton

Night Auditor (Part Time)

Cary, NC · On-site

Carries out responsibilities of Guest Service Agent. * Greets and welcomes every guest upon arrival ... room reservations, assist in answering hotel phone calls and notifying guests of messages.

Galbreath Costner

Signing Agent

Raleigh, NC · On-site

Answering client questions and addressing concerns related to the closing process. Coordination ... Provide excellent customer service to clients, addressing their concerns and ensuring a positive ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC

$14/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest ... Has experience answering telephone calls and troubleshooting stressful situations About Company ...

Cardinal Group Companies

Leasing Team Member

Raleigh, NC · On-site

$14.75 - $17.75/hr

Be an ambassador for customer service by consistently going above and beyond to ensure that ... Answering incoming leasing calls * Determining needs and preferences * Professionally presenting ...

Cardinal Group Managment

Leasing Team Member

Raleigh, NC

$14.75 - $17.75/hr

Be an ambassador for customer service by consistently going above and beyond to ensure that ... Answering incoming leasing calls * Determining needs and preferences * Professionally presenting ...

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

... customer service. Duties and Responsibilities: * Handle inbound phone calls, answering questions ... Proven mastery of Member Support Agent role through call quality scores of no less than 90% average ...

IFG Companies

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

... service. This individual is responsible for providing support to and for claims department team ... Answering phone calls and responding to routine inquiries, including handling retail agent ...

IFG Companies

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

... service. This individual is responsible for providing support to and for claims department team ... Answering phone calls and responding to routine inquiries, including handling retail agent ...

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All JobsAnswering Service Agent JobsAnswering Service Agent Jobs in Raleigh, NC

Answering Service Agent information

See Raleigh, NC salary details

$5

$12

How much do answering service agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for answering service agent in Raleigh, NC is $12.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $12.16 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
What are popular job titles related to Answering Service Agent jobs in Raleigh, NC? For Answering Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Answering Service Agent jobs in Raleigh, NC look for? The top searched job categories for Answering Service Agent jobs in Raleigh, NC are:
Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $25,274 per year, or $12.2 per hour.
Night Auditor (Part Time)

Night Auditor (Part Time)

The Mayton

Cary, NC • On-site

Part-time

Posted 29 days ago

Job description

POSITION SUMMARY:

Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.


DUTIES AND RESPONSIBILITIES:

  • Carries out responsibilities of Guest Service Agent.
  • Greets and welcomes every guest upon arrival and during departure.
  • Registers guest into the Hotel in a prompt and courteous manner; prepares for group check-in and check-out, VIP arrivals.
  • Balances and audits for accuracy room revenue, & food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
  • Balances and audits for accuracy all room and tax charges, cashier reports and house accounts.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  • Performs all Guest Service Agents functions as required; assist in booking room reservations, assist in answering hotel phone calls and notifying guests of messages.
  • Maintain good customer relations by being knowledgeable of all in-house and area functions to provide guests with accurate information.
  • Maintain information and communication sources to enhance department communications and operations.
  • Performs wake up calls and other assignments as requested.


Job Requirements

QUALIFICATIONS:

  • A commitment to providing outstanding customer service.
  • Basic knowledge of office equipment required to perform the job.
  • Ability to establish and maintain effective working relationships with co-workers and leaders.
  • Strong problem-solving skills
  • Capable of seeing a task through to completion
  • Strong organizational skills
  • Must possess basic computer skills.
  • Available to work a flexible schedule including evenings, weekends, and holidays.
  • Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.


EDUCATION:

High School diploma, general education degree or international equivalent required.


EXPERIENCE:

  • 2 years of hotel experience.
  • A minimum of 1 year working overnight
  • Knowledge of Opera PMS system and M3 accounting software preferred but not required.
  • Prior outlook experience a plus


PHYSICAL ABILITY:

  • Ability to be on your feet and alert for extended periods of time.
  • Ability to lift up to 25 lbs. as needed.
  • Continuous use of hands and arms
  • Continuous bending, reaching, and twisting.
  • Maintains strong personal image and uniform standards.