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Answering Service Agent Jobs in Raleigh, NC (NOW HIRING)

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... service. * Guide clients through the application process while providing support and answering ...

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... service. * Guide clients through the application process while providing support and answering ...

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... service. * Guide clients through the application process while providing support and answering ...

Customer Services Support Operator

Cary, NC ยท On-site

$19.57 - $21.42/hr

Coordinate customer communications for service events and manage appointment scheduling, including ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Customer Services Specialist

Cary, NC ยท On-site

$15.87/hr

In this role, you will support day-to-day service operations by managing and resolving service ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

New

In this role, you will support day-to-day service operations by managing and resolving service ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Customer Services Specialist

Cary, NC ยท On-site

$15.87/hr

In this role, you will support day-to-day service operations by managing and resolving service ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

New

Whether you're answering questions, explaining plan benefits, identifying additional needs, or ... Agent in a Telesales environment * Strong consultative sales and customer service skills

Whether you're answering questions, explaining plan benefits, identifying additional needs, or ... Agent in a Telesales environment * Strong consultative sales and customer service skills

Whether you're answering questions, explaining plan benefits, identifying additional needs, or ... Agent in a Telesales environment * Strong consultative sales and customer service skills

Whether you're answering questions, explaining plan benefits, identifying additional needs, or ... Agent in a Telesales environment * Strong consultative sales and customer service skills

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest ... Has experience answering telephone calls and troubleshooting stressful situations About Company ...

Take agents from answering questions to taking actions, defining safe stages for recommendations ... Working knowledge of Azure AI Foundry, including the resource model and what Agent Service needs ...

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Answering Service Agent information

See Raleigh, NC salary details

$5

$12

How much do answering service agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for answering service agent in Raleigh, NC is $12.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $12.16 per hour, depending on experience, location, and employer.

What is an answering service agent?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What are the key skills and qualifications needed to thrive as an answering service agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges answering service agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the most commonly searched types of Answering Service Agent jobs in Raleigh, NC?

The most popular types of Answering Service Agent jobs in Raleigh, NC are:

What are popular job titles related to Answering Service Agent jobs in Raleigh, NC?

For Answering Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:

Infographic showing various Answering Service Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $25,274 per year, or $12.2 per hour.

Remote Sales Agent

Gibbons Group

Cary, NC โ€ข On-site

Other

Life

Posted 5 days ago


Job description

Remote Sales Agent | PT or FT | Licensing Assistance Included

Performance-Based | Daily Pay | Career Growth Opportunity

Candidates Must Reside in the U.S.


About the Company

The Gibbons Group is dedicated to helping individuals and families protect what matters most through simplified issue life insurance solutions with valuable living benefits.


We believe success starts with opportunity. Whether you're beginning a new career or looking for a flexible way to build your future, we provide the training, support, and resources to help motivated individuals develop professionally while making a meaningful impact in the lives of others.


Position Overview

We are seeking motivated individuals to join our team as Remote Sales Agents. This opportunity is ideal for those looking to start or grow a rewarding career in the life insurance industry while enjoying the flexibility of working remotely on a part-time or full-time basis.


As a Remote Sales Agent, you will educate clients on life insurance solutions, help them choose coverage that fits their needs, and build lasting relationships through professional service. No prior insurance experience is requiredโ€”we provide licensing assistance, comprehensive training, and ongoing mentorship to help you succeed.


If you are driven, coachable, and excited to build a career with unlimited earning potential, this opportunity offers the tools, support, and flexibility to help you reach your goals.


Key Responsibilities

  • Connect with individuals and families to understand their financial protection needs.
  • Educate clients on life insurance products, including simplified issue coverage with valuable living benefits.
  • Build strong, lasting client relationships through professional communication and exceptional service.
  • Guide clients through the application process while providing support and answering questions.
  • Follow up with prospective and existing clients to ensure a positive customer experience.
  • Participate in training, coaching, and professional development to build product knowledge and sales skills.
  • Utilize company-provided tools, systems, and resources to effectively manage daily activities.
  • Maintain professionalism while working independently in a remote environment.
  • Continuously develop your skills and contribute to personal and team success.


Qualifications

  • Previous sales, customer service, or relationship-building experience is helpful but not required.
  • No prior insurance experience is necessaryโ€”licensing assistance, training, and ongoing support are provided.
  • Strong communication and interpersonal skills with a passion for helping others.
  • Self-motivated, coachable, and eager to learn in a performance-based environment.
  • Ability to work independently while effectively managing your time in a remote setting.
  • Positive attitude with a commitment to personal and professional growth.
  • Comfortable using technology and virtual communication tools.


What We Offer

  • Licensing assistance to help you start your career in the life insurance industry.
  • Comprehensive training, mentorship, and ongoing professional development.
  • Flexible remote work with part-time or full-time opportunities.
  • Competitive commission structure with uncapped earning potential.
  • Performance-based incentives and opportunities for career advancement.
  • Access to industry-leading tools, systems, and resources designed to support your success.
  • A collaborative, team-oriented culture focused on growth, integrity, and helping others succeed.


Compensation & Business Structure

This is a 1099 Independent Contractor opportunity.

  • Compensation is 100% commission-based with uncapped earning potential.
  • Performance-based incentives are available based on individual production and results.
  • Whether you choose to work part-time or full-time, your income is directly tied to your effort, commitment, and personal goals.
  • Agents have the opportunity to build a rewarding career while enjoying the flexibility of managing their own schedule.
  • This opportunity offers the independence of self-employment with the support, training, and resources of an established organization.


Our Core Values

At The Gibbons Group, our core values guide how we serve our clients, support our agents, and build meaningful relationships.

  • Integrity: We believe in honesty, transparency, and always doing what is right for our clients, agents, and partners.
  • Growth: We are committed to continuous learning, personal development, and helping individuals reach their full potential.
  • Service: We are passionate about helping families find solutions that protect their financial future.
  • Respect: We value every individual and believe in creating an environment where people feel supported and appreciated.
  • Partnership: We believe success is built through teamwork, collaboration, and supporting one another.


Why Join The Gibbons Group?

At The Gibbons Group, we believe the right opportunity can create lasting personal and professional growth. We are committed to providing motivated individuals with the training, support, and resources needed to build a successful career in the life insurance industry.


Whether you are looking for a new career path, a flexible opportunity, or the ability to grow professionally, this role provides the tools and guidance to help you move forward.


If you are driven, coachable, and ready to take the next step toward a rewarding career while helping families protect their financial future, we would love the opportunity to connect with you.