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Online Chat Agent Jobs in Raleigh, NC (NOW HIRING)

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a ... chat. * Assist customers in troubleshooting and resolving product issues or service-related ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

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All JobsOnline Chat Agent JobsOnline Chat Agent Jobs in Raleigh, NC

Online Chat Agent information

See Raleigh, NC salary details

$5

$16

$24

How much do online chat agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online chat agent in Raleigh, NC is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What are the most commonly searched types of Chat Agent jobs in Raleigh, NC?

The most popular types of Chat Agent jobs in Raleigh, NC are:

What are popular job titles related to Online Chat Agent jobs in Raleigh, NC?

For Online Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Chat Agent jobs in Raleigh, NC look for?

The top searched job categories for Online Chat Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Chat Agent jobs?

Cities near Raleigh, NC with the most Online Chat Agent job openings:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,668 per year, or $16.7 per hour.

Customer Service Agent

Biz Voice Boost

Raleigh, NC • On-site

$15 - $20.25/hr

Other

Re-posted 21 days ago

Job description

Job Title: Customer Service Agent
Location: Raleigth
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand.
Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
  • Assist customers in troubleshooting and resolving product issues or service-related inquiries.
  • Provide accurate product information and guidance to customers to facilitate their purchase decisions.
  • Maintain customer records by updating account information and documenting interactions.
  • Escalate complex issues to the appropriate departments while following up to ensure resolution.
  • Identify trends in customer feedback and suggest improvements to enhance service delivery.
Requirements & Qualifications:
  • High school diploma or equivalent; additional education or customer service training preferred.
  • Proven experience in a customer service role or similar position.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Strong problem-solving abilities and the capability to handle challenging situations with empathy.
  • Familiarity with customer support software and tools is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.

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