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Online Chat Agent Jobs in Raleigh, NC (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve maximum sales and commission targets * Increase sales and business for assigned accounts * Stay up ...

Promoted2

Remote Insurance Agent

Durham, NC · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year income with full training and qualified leads provided - join a fast-growing national financial services ...

Kuzbek Agency

Life Insurance Sales Agent

Raleigh, NC · On-site +1

$30K - $160K/yr

Take control of your future and launch your agent career today. Core Responsibilities: * Consult with potential and current clients to secure life insurance coverage based on their needs * Virtually ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

Orkin LLC

Customer Service Agent_Seasonal

Raleigh, NC · On-site

$16.73/hr

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

The McCrimmon Agency

Life Insurance Sales Agent

Raleigh, NC · On-site +1

$30K - $160K/yr

Licensing costs are the responsibility of the Sales Agent, but we provide support and guidance throughout the process. * Must be comfortable with a commission-based role This may be a great fit if ...

The Drum Agency

Life Insurance Sales Agent

Raleigh, NC · On-site +1

$30K - $160K/yr

No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed.

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Showing results 21-40

All JobsOnline Chat Agent JobsOnline Chat Agent Jobs in Raleigh, NC

Online Chat Agent information

See Raleigh, NC salary details

$5

$16

$24

How much do online chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online chat agent in Raleigh, NC is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.

What are the most commonly searched types of Chat Agent jobs in Raleigh, NC?

The most popular types of Chat Agent jobs in Raleigh, NC are:

What are popular job titles related to Online Chat Agent jobs in Raleigh, NC?

For Online Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Chat Agent jobs in Raleigh, NC look for?

The top searched job categories for Online Chat Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Chat Agent jobs?

Cities near Raleigh, NC with the most Online Chat Agent job openings:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,668 per year, or $16.7 per hour.

Customer Service Representative - State Farm Agent Team Member

Brian Hicks - State Farm Agent

Apex, NC • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • Team lunches
  • Holidays off
  • Birthday off
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching

ABOUT OUR AGENCY:
Our agency has been serving the community since 2012 and is driven by a passion for helping others protect their assets and income. We take pride in building lasting relationships based on trust, education, and personalized solutions.
We are a family-oriented office that values work-life balance and flexibility. Serving others is at the heart of our agency, and we have plans to expand our involvement in local events and community outreach.
Team members enjoy benefits such as their birthday off, team lunches, office promotions, and team bonuses. We also offer travel incentives and mentorship opportunities for those with an entrepreneurial spirit who may one day want to open their own agency.
If you’re a driven and ambitious individual looking for a supportive and engaging workplace, we’d love to have you on our team!
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brian Hicks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.