Customer Service Trainer Jobs in Raleigh, NC (NOW HIRING)

FROM TRAINING TO TAKEOFF – JOIN OUR TEAM AS A TRAINER!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,team-oriented environment, we want to speak to you! 

WHY WORK FOR PRIMEFLIGHT? 

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) 

• We are committed to being a leading provider of commercial services within the aviation industry 

• Our teams focus on maintaining a positive working environment and treating all team members with respect 

• With more than 200 locations across the world, we offer opportunities for career progression  

SUMMARY OVERVIEW 

The Trainer plays a crucial role in the professional development of new and existing staff. This position involves assessing training needs, developing tailored materials, conducting hands-on sessions, monitoring progress, and providing feedback. The trainer collaborates with management to align training with operational goals, ensuring staff proficiency, safety compliance, and high-quality service. 

RESPONSIBILITIES 

• Develop and implement comprehensive training programs for new hires and existing employees in alignment with company policies and procedures 

• Provide one-on-one coaching and mentoring to trainees, offering guidance and support throughout their training period 

• Collaborate with department managers and supervisors to customize training programs based on specific job functions and responsibilities 

• Stay updated on industry trends, regulations, and best practices to ensure that training content remains current and relevant 

• Conduct safety training sessions, emphasizing the importance of adhering to safety protocols and regulations within the airport environment 

• Administer evaluations and assessments to measure trainee competence and adjust training methods accordingly 

• Maintain accurate training records, including attendance, progress reports, and certifications, to ensure compliance with regulatory requirements 

• Coordinate with HR and department heads to schedule training sessions and ensure adequate resources are available 

• Provide feedback to management regarding the performance and readiness of trainees for their respective roles 

• Assist in the development and implementation of a continuous learning culture within the airport service company 

• Trainer is required to learn all areas of detailed cleaning of aircrafts, carpets, shroud, customer service and ramp in order to train and ensure compliance 

• Participate in train-the-trainer programs to stay updated on the latest training techniques and methodologies 

• Collaborate with subject matter experts to ensure that training content accurately reflects job requirements and expectations 

• Uphold a high standard of professionalism and ethical conduct in all training activities, setting a positive example for trainees 

• Operate ground support equipment such as tugs, conveyer belts, forklifts and baggage carts 

• Exemplify PrimeFlight customer service and safety standards 

• Perform any additional duties as assigned by management  

QUALIFICATIONS 

• 18 years of age or older 

• Must be legally authorized to work in the country of employment. 

• Must hold a valid driver's license. 

• Communicate effectively in English (reading, writing, speaking) 

• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices 

• Effectively communicate with colleagues and clients, both in-person and through electronic means 

• Pass a background check and drug screen  

• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable). 

• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays  

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: 

• Ability to lift up to 70 pounds 

• Prolonged standing and walking in an indoor/outdoor environment as applicable 

• May need to reach with arms and grasp with hands  

• May need to push, pull 

• May need to crawl and crouch, at times, in confined tight spaces 

• May need to bend, stretch, squat, kneel 

• May need to climb and work at elevated heights 

• Exposure to moderate and at times high noise levels 

• Exposure to Biohazards and/or Chemicals 

• Exposure to outdoor elements  

• Be able to hear and respond to the spoken voice and to audible alarms  

• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers  

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) 

 The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 

SMS/Text Communications  

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