ZipRecruiter

Log In

1

Customer Service Trainer Jobs in Raleigh, NC (NOW HIRING)

KFC

Customer Service

Selma, NC

$11 - $12/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Training and mentorship programs * Tuition reimbursement and scholarship opportunities * Reward and ...

MSX International

Express Service Coach

Raleigh, NC · On-site

... customers. The Express Service Coach will be responsible for the professional delivery and ... Dealership staff on the job training as outlined in the MSX Express Maintenance program ...

Kelly Services

Customer Service Specialist

Apex, NC · Hybrid

$65K - $70K/yr

Competitive pay with opportunity for hybrid work after initial training period of 4-6 months * Work ... Possess experience in customer service, order management, sales support, or a related field * Are ...

New

Kelly Services

Customer Service Specialist

Apex, NC · Hybrid

$65K - $70K/yr

Competitive pay with opportunity for hybrid work after initial training period of 4-6 months * Work ... Possess experience in customer service, order management, sales support, or a related field * Are ...

New

Walgreens

Customer Service Associate

Wake Forest, NC · On-site

$12.50 - $17.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens

Customer Service Associate

Chapel Hill, NC · On-site

$12 - $16.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens

Customer Service Associate

Raleigh, NC

$12.50 - $17.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

Molly Maid

Customer Service Representative

Apex, NC · On-site

$15 - $18/hr

Would you like a new career where you get training and have an opportunity to advance?Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$14 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

next page

Showing results 1-20

All JobsCustomer Service Trainer JobsCustomer Service Trainer Jobs in Raleigh, NC

Customer Service Trainer information

See Raleigh, NC salary details

$20.9K

$50.8K

$68.5K

How much do customer service trainer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service trainer in Raleigh, NC is $50,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $50,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

How to become a certified customer service trainer?

To become a certified customer service trainer, individuals typically need relevant experience in customer service and training, along with certification in training or instructional design. Certifications such as Certified Professional in Learning and Performance (CPLP) or specific training program certifications can enhance credibility. Developing strong communication skills and understanding adult learning principles are also important for success in this role.

What does a customer service trainer do?

A customer service trainer develops and delivers training programs to improve employees' communication, problem-solving, and product knowledge skills. They assess training needs, create instructional materials, and may use tools like learning management systems to ensure staff provide high-quality service. The role often requires strong interpersonal skills and knowledge of customer service standards.

What Does a Customer Service Trainer Do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

How can I make 2000 a week working from home?

A customer service trainer can increase earnings by working multiple remote training contracts, offering specialized skills, or creating online courses. Earning $2000 weekly typically requires consistent client work, strong communication skills, and experience with virtual training tools. Building a reputation and expanding your client base can also help achieve higher income levels.

What are Customer Service Trainers?

Customer Service Trainers are professionals responsible for teaching and coaching customer service staff to enhance their communication, problem-solving, and interpersonal skills. They design training programs, conduct workshops, and evaluate employee performance to ensure consistent and high-quality customer interactions. Their goal is to equip staff with the knowledge and tools needed to handle customer inquiries, complaints, and requests effectively, ultimately improving customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

Customer Service Trainers typically do not earn $4,000 a week without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurial ventures where income depends on performance and commissions. Most jobs paying this much require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

What are some common challenges faced by Customer Service Trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What are the key skills and qualifications needed to thrive as a Customer Service Trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
More about Customer Service Trainer jobs
What are popular job titles related to Customer Service Trainer jobs in Raleigh, NC? For Customer Service Trainer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Trainer jobs in Raleigh, NC look for? The top searched job categories for Customer Service Trainer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Trainer jobs? Cities near Raleigh, NC with the most Customer Service Trainer job openings:
Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,789 per year, or $24.4 per hour.
Trainer- RDU Airport

Trainer- RDU Airport

PrimeFlight Aviation Services

Morrisville, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

FROM TRAINING TO TAKEOFF - JOIN OUR TEAM AS A TRAINER!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
  • Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)

  • We are committed to being a leading provider of commercial services within the aviation industry

  • Our teams focus on maintaining a positive working environment and treating all team members with respect

  • With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW
The Trainer plays a crucial role in the professional development of new and existing staff. This position involves assessing training needs, developing tailored materials, conducting hands-on sessions, monitoring progress, and providing feedback. The trainer collaborates with management to align training with operational goals, ensuring staff proficiency, safety compliance, and high-quality service.
RESPONSIBILITIES
  • Develop and implement comprehensive training programs for new hires and existing employees in alignment with company policies and procedures
  • Provide one-on-one coaching and mentoring to trainees, offering guidance and support throughout their training period
  • Collaborate with department managers and supervisors to customize training programs based on specific job functions and responsibilities
  • Stay updated on industry trends, regulations, and best practices to ensure that training content remains current and relevant
  • Conduct safety training sessions, emphasizing the importance of adhering to safety protocols and regulations within the airport environment
  • Administer evaluations and assessments to measure trainee competence and adjust training methods accordingly
  • Maintain accurate training records, including attendance, progress reports, and certifications, to ensure compliance with regulatory requirements
  • Coordinate with HR and department heads to schedule training sessions and ensure adequate resources are available
  • Provide feedback to management regarding the performance and readiness of trainees for their respective roles
  • Assist in the development and implementation of a continuous learning culture within the airport service company
  • Trainer is required to learn all areas of detailed cleaning of aircrafts, carpets, shroud, customer service and ramp in order to train and ensure compliance
  • Participate in train-the-trainer programs to stay updated on the latest training techniques and methodologies
  • Collaborate with subject matter experts to ensure that training content accurately reflects job requirements and expectations
  • Uphold a high standard of professionalism and ethical conduct in all training activities, setting a positive example for trainees
  • Operate ground support equipment such as tugs, conveyer belts, forklifts and baggage carts
  • Exemplify PrimeFlight customer service and safety standards
  • Perform any additional duties as assigned by management

QUALIFICATIONS
  • 18 years of age or older
  • Must be legally authorized to work in the country of employment.
  • Must hold a valid driver's license.
  • Communicate effectively in English (reading, writing, speaking)
  • Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
  • Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • May need to reach with arms and grasp with hands
  • May need to push, pull
  • May need to crawl and crouch, at times, in confined tight spaces
  • May need to bend, stretch, squat, kneel
  • May need to climb and work at elevated heights
  • Exposure to moderate and at times high noise levels
  • Exposure to Biohazards and/or Chemicals
  • Exposure to outdoor elements
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
PrimeFlight Aviation Services logo

About PrimeFlight Aviation Services

Sourced by ZipRecruiter

PrimeFlight Aviation Services, based in Sugar Land, TX, US, is a leading name in the aviation support industry. The company is particularly recognized for offering high-quality ground handling services, aircraft cleaning, de-icing, and wheelchair services. With a history rooted back in 1964, PrimeFlight has a strong reputation built upon consistently delivering unmatched aviation services. The company operates with a strong commitment to safety, innovation, integrity, and service excellence as its defining core values. Its mission is to provide solutions that drive customer value and operational efficiency, delivering to clients, an impressive service level that redefines the industry standards. Some of its notable achievements include being a preferred partner of some of the world's largest airlines and an exemplary safety record.

Industry

Aviation

Company size

1,001 - 5,000 Employees

Headquarters location

Sugar Land, TX, US

Year founded

2001

Social media

Facebook

View All PrimeFlight Aviation Services Jobs

Apply