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Customer Service Trainer Jobs in Raleigh, NC (NOW HIRING)

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

High school diploma or equivalent; additional education or customer service training preferred. * Proven experience in a customer service role or similar position. * Excellent communication skills ...

Hello Sunshine Travels

Customer Service

Raleigh, NC · On-site

$15.50 - $21.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Perks: * Full training and certification programs provided. * Flexible work-from-home schedule.

KFC

Customer Service

Selma, NC

$11 - $12/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Training and mentorship programs * Tuition reimbursement and scholarship opportunities * Reward and ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Service Technical Specialist is a member of the Customer Support Services team, who ... Training: Ability to guide and train new team members. * Documentation Management: Updating support ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Service Technical Specialist is a member of the Customer Support Services team, who ... Training: Ability to guide and train new team members. * Documentation Management: Updating support ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · On-site

$17.25 - $23/hr

The Customer Service Technical Specialist is a member of the Customer Support Services team, who ... Training: Ability to guide and train new team members. * Documentation Management: Updating support ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Service Technical Specialist is a member of the Customer Support Services team, who ... Training: Ability to guide and train new team members. * Documentation Management: Updating support ...

Freudenberg

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Training Participation: Participate in team training sessions to enhance knowledge and service skills. System Proficiency: Use customer service software to log cases and track inquiries effectively.

Lincare

Customer Service Rep

Cary, NC · On-site

$15 - $20.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Effectively communicate with coworkers and patients alike * help with the training of employees ...

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All JobsCustomer Service Trainer JobsCustomer Service Trainer Jobs in Raleigh, NC

Customer Service Trainer information

See Raleigh, NC salary details

$20.9K

$50.8K

$68.5K

How much do customer service trainer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service trainer in Raleigh, NC is $50,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $50,500.00 per year, depending on experience, location, and employer.

What does a customer service trainer do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.

What are some common challenges faced by customer service trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

More about Customer Service Trainer jobs

What are popular job titles related to Customer Service Trainer jobs in Raleigh, NC?

For Customer Service Trainer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Trainer jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Trainer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Trainer jobs?

Cities near Raleigh, NC with the most Customer Service Trainer job openings:

Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,786 per year, or $24.4 per hour.

Customer Service Agent

Raleigh, NC • On-site

Biz Voice Boost
See more jobs at Biz Voice Boostexternal

$15 - $20.25/hr

Other

Re-posted 6 days ago

Job description

Job Title: Customer Service Agent
Location: Raleigth
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand.
Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner across multiple channels including phone, email, and chat.
  • Assist customers in troubleshooting and resolving product issues or service-related inquiries.
  • Provide accurate product information and guidance to customers to facilitate their purchase decisions.
  • Maintain customer records by updating account information and documenting interactions.
  • Escalate complex issues to the appropriate departments while following up to ensure resolution.
  • Identify trends in customer feedback and suggest improvements to enhance service delivery.
Requirements & Qualifications:
  • High school diploma or equivalent; additional education or customer service training preferred.
  • Proven experience in a customer service role or similar position.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Strong problem-solving abilities and the capability to handle challenging situations with empathy.
  • Familiarity with customer support software and tools is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.

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