What is a customer service trainer?

A customer service trainer has extensive experience in customer service and coaches employees in a customer relations department or call center for a business. In this job, your duties are to train customer care professionals, monitor their customer interactions, and provide feedback on where they can improve. You may have to do damage control with demanding customers and work to resolve issues in this position. Strong interpersonal and communication skills, as well as prior experience as a customer service representative, are essential for this career. Qualifications usually begin with a bachelor’s degree in human resources, and licensure may be required to work in specific industries. Certification may also be available in some states for career advancement.