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Customer Service Trainer Jobs in Raleigh, NC (NOW HIRING)

Southern HVAC

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Customer Service Representative at Yellow Dot, you will play a vital role in ensuring our ... Participate in in-house training on products, services, and office software necessary for effective ...

New

Walgreens

Customer Service Associate

Chapel Hill, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Walgreens

Customer Service Associate

Wake Forest, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Walgreens

Customer Service Associate

Smithfield, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

TruGreen

Customer Service Representative

Morrisville, NC · On-site

$27K - $58K/mo

Training & Development * Paid Time Off/Sick Leave Your Responsibilities You are responsible for ... Excellent customer service skills * Ability to resolve conflict in a professional and decisive ...

ThompsonGas

Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

Customer Service Representative ThompsonGas is the nation's fastest growing propane retailer, and ... Employee training programs with career development/advancement opportunities * Employee recognition ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Sunrock

Customer Service Representative

Kittrell, NC

$13.75 - $18.75/hr

While you'll receive training on scalehouse operations, ticketing, dispatch support, and quality control processes, your primary day-to-day responsibility is delivering exceptional customer service

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Walgreens

Customer Service Associate

Durham, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

FastSigns

Customer Service Representative

Raleigh, NC · On-site

$15 - $18/hr

Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to ...

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Showing results 41-60

All JobsCustomer Service Trainer JobsCustomer Service Trainer Jobs in Raleigh, NC

Customer Service Trainer information

See Raleigh, NC salary details

$20.9K

$50.8K

$68.5K

How much do customer service trainer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service trainer in Raleigh, NC is $50,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $50,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

What does a customer service trainer do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

What are some common challenges faced by customer service trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
More about Customer Service Trainer jobs
What are popular job titles related to Customer Service Trainer jobs in Raleigh, NC? For Customer Service Trainer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Trainer jobs in Raleigh, NC look for? The top searched job categories for Customer Service Trainer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Trainer jobs? Cities near Raleigh, NC with the most Customer Service Trainer job openings:
Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,789 per year, or $24.4 per hour.

Customer Service Representative

Southern HVAC

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Job description

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
Raleigh, NC Area and Mid Shift Position
Are you ready to be Part of Something BIGGER!
Yellow Dot, a Southern Home Services Company, is looking for a dynamic-Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!
About this role:
As a Customer Service Representative at Yellow Dot, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care. Your proactive approach and problem-solving skills will be essential in fostering strong relationships with our clients and enhancing their overall experience with our services.
In this role, you will be responsible for:

  • Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
  • Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
  • Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
  • Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
  • Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
  • Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
  • Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
  • Participate in in-house training on products, services, and office software necessary for effective performance in this role.
  • Additional duties as assigned.
Required Qualifications:
  • A minimum of 1 year of administrative or customer service experience in an office environment is required.
  • Proven ability to cultivate strong rapport with customers and colleagues alike.
  • Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
  • Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
  • A genuine passion for helping others with patience and empathy.
  • Excellent written and verbal communication skills to convey information clearly and effectively.
The physical requirements of this job include:
  • Perform work while sitting and/or standing at an individual work station or office
  • Communicate verbally via phone or other communication device.
  • Ability to stand, walk and sit; talk or hear, both in person and by telephone
  • Use hands to type, handle or feel objects or controls; reach with hands and arms.
  • Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
  • Work is usually performed in an indoor office environment.
Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Benefits:
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.
  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Health savings accounting
  • Flexible spending account
  • Growth Opportunities
  • Employee discounts
  • Company paid short term life insurance
  • Life insurance

This is a non-exempt position.
Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

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