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Online Customer Service Tech Jobs in Raleigh, NC

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. * Provides customer service related to ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. Provides customer service related to ...

804 Technology

Customer Service Clerk

Cary, NC · On-site

$20/hr

804 Technology and we are currently seeking an Customer Support Clerk for a contract to perm role ... As a Customer Services Support Clerk, you will be responsible for answer incoming phone calls and ...

Brightspeed

Customer Service Technician

Lillington, NC · On-site

$14.50 - $19.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair ...

WillScot

Service Tech (yard)

Durham, NC · On-site

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

Brightspeed

Customer Service Technician

Lillington, NC · On-site

$14.50 - $19.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair ...

WillScot

Service Tech (yard)

Durham, NC

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

Brightspeed

Customer Service Technician

Lillington, NC

$14.50 - $19.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair ...

WillScot

Service Tech (yard)

Durham, NC

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

PBV

Beverage Equipment Service Tech A

Garner, NC

Pepsi Bottling Venturesis seeking a Beverage Equipment Service Tech A to join our team. Who We Are ... Provides exceptional customer service while representing PBV with each customer. Learns PBV ...

adapthealth

Customer Service Specialist

Durham, NC

$16.50 - $21.75/hr

We are dedicated to pursuing better and use technology, process and the power of our national ... Navigates through multiple online EMR systems to obtain applicable documentation * Enters and ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

Your primary responsibilities are to answer phones and respond to online requests and inquiries for ... If so, then you might just be perfect for this Customer Service Rep (CSR) position! Please fill out ...

adapthealth

Customer Service Specialist

Durham, NC

$16.50 - $21.75/hr

We are dedicated to pursuing better and use technology, process and the power of our national ... Navigates through multiple online EMR systems to obtain applicable documentation * Enters and ...

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All JobsOnline Customer Service Tech JobsOnline Customer Service Tech Jobs in Raleigh, NC

Online Customer Service Tech information

See Raleigh, NC salary details

$10

$19

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How much do online customer service tech jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for online customer service tech in Raleigh, NC is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.73 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Tech vs Customer Support Specialist?

AspectOnline Customer Service TechCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, online platforms, chat, emailRemote or on-site, call centers, email, chat
Industry UsageTech companies, e-commerce, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshooting, online assistanceCustomer inquiries, issue resolution, product info

The Online Customer Service Tech primarily focuses on technical support and troubleshooting via online channels, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and issue resolution, often in retail or service industries. Both roles are customer-facing but differ in technical complexity and work environment.

What are popular job titles related to Online Customer Service Tech jobs in Raleigh, NC? For Online Customer Service Tech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Tech jobs in Raleigh, NC look for? The top searched job categories for Online Customer Service Tech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Customer Service Tech jobs? Cities near Raleigh, NC with the most Online Customer Service Tech job openings:
Online Customer Service Tech jobs near you
Infographic showing various Online Customer Service Tech job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $40,895 per year, or $19.7 per hour.

Customer Service Representative

WCPSS

Raleigh, NC

$14.25 - $19.50/hr

Full-time

Re-posted 10 days ago

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SERVICE REPRESENTATIVE
WORKING TITLE
Customer Service Representative-Transportation
SCHOOL/DEPARTMENT
Transportation
LOCATION
Rock Quarry Road Office Complex, Raleigh, NC
PAY GRADE
Noncertified Grade 20
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Provides excellent transportation specific customer service for Wake County Public School System (WCPSS) while following the policies and procedures of the school system and its customer support center. Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees that all inquiries are resolved and documented.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps;
  • Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication;
  • Ability to work in a high call volume environment with limited supervision;
  • Ability to interpret data from the department's information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell;
  • Effective time management skills;
  • Ability to maintain confidentiality;
  • Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public;
  • Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor;
  • Ability to complete tasks and minimize errors with attention to detail;
  • Ability to multitask and process requests and concerns for multiple districts at once.
  • Ability to work within a team, demonstrate initiative, and have a logical approach for resolution;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience in a call center, customer service role, or related field; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the

essential duties of the job.
PREFERRED QUALIFICATIONS:
  • Three years of progressively more responsible office experience in a customer service role;
  • Knowledge of school transportation operations;
  • Bilingual English and Spanish (fluent verbal and written) skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation.
  2. Provides customer service related to transportation for WCPSS while following the policies and procedures of the school system in a timely manner.
  3. Determines customer needs accurately and uses independent judgment to solve the problem, route or escalate the call to the appropriate individual or supervisor according to standards.
  4. Thoroughly logs all findings and responses to customer inquiries.
  5. Interprets data from TIMS, GPS, Oasis, and Cherwell to resolve customer inquiries.
  6. Promotes a culture of customer service.
  7. Communicates with parents, school system staff, and vendors about student transportation.
  8. Gathers data, documentation, and records from families required to properly verify and process paperwork for stipend reimbursements.
  9. Maintains effective working relationships with central office departments and school-based staff.
  10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, external stakeholders and members of the community staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 10/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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